Are you a Current or Former Employee? Current employee
The company does not contribute to a work climate of fairness and trust. We are frequently blindsided with management disproval for things we weren't even responsible for.
Support from Management
There is a large disconnect between management and employees. Management is very one-minded and not open to suggestions from customer service workers. New employees always see the same opportunities for improvement and management consistently shuts suggestions down. It was very frustrating and discouraging for morale.