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Hyatt:What's it like to work here?

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Review averages

  • 184 employees say

    Excellent (100)
    54.347826086957%
    Good (41)
    22.282608695652%
    Satisfactory (19)
    10.326086956522%
    Subpar (24)
    13.04347826087%
    3.70
  • 1 applicant says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    100%
    1.00

Reviews for Hyatt

Reviews - What employees say

3.70 Employees say
1.00 Applicants say
  • 15.May 2018
  • Employee

Suggestions for improvement

  • We could all use sum better communication skills. Maybe then there wont be so much double work and reworking.

What I like about the company

I think it was arond my 4th month of working and unfortunately i got really sick and had to call in sick i felt so bad because call in mean u leave ur team mates short handed. I thought that when i was to come back that my bosses and other crew members would be upset with me but it was total opposite!! When i came back to work my bosses and other crew members asked if i was ok and said they were worried about me. Bosses evened ssid if i needed any anything to let them know. I never had a job that didnt give u shit when u came back to work. Anyway tis touched my heart and they will provaly never know how much that ment to me

What I dislike about the company

I wouldnt really say i disapprove its more like i dont understand the lack of communication. It feels like we are all kinda running around like chickens with there heads cut off.

Company Culture
5.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
5.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00
  • Company
    Grand Hyatt hotel
  • City
    San Francisco
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • 13.Dec 2017
  • Employee

Company Culture

Hyatt Place run by Wurzak Hotel Group is horrible. They don't care about their employees or their guests. They only care about making money.

Support from management

Again, no support.

Teamwork

Non-existing. Management sticks with management while the employees have to fend for themselves, by that I mean, the employees have to figure things out for themselves, no help from anyone. If you mess up though, then you'll hear about it.

Freedom to work independently

That's the only option. Work by yourself and figure it out.

Internal Communication

No communication about anything. The only thing they announce is a new acquisition to brag about themselves.

Attitude towards older colleagues

Our GM during my time there was basically on his death bed, so that's not an issue for them.

Career Development

They will tell you there are chances to move up as I had a chance but all I received were lies from two different General Managers. I was told I was going to be moved into a managerial role by the first general manager when Wurzak took over but nothing ever happened. I was told by a different manager after he left that it was never going to happen because I couldn't work Sundays due to my commitment to my church. The next GM, on his first day, told me the same thing, that I would be moved to a managerial role and even announced it to everyone but no compensation came from it and the higher ups in Wurzak all treated me the same, like they didn't know of my new role. There was a situation at the hotel and we had to review the camera to see what happened. One of the Wurzak managers that are featured on their website asked the general manager if it was necessary if I was apart of the situation, which only managers were apart of. It made me feel like I was lied to again.

Overall compensation for your work

I was essentially help run the hotel for the same pay I was receiving as a front desk agent. Anytime something went wrong with the hotel, they would come running to me. I can't count the number of times an Assistant General Manager called me asking questions when I was home and off the clock. If I was compensated for it, it wouldn't have been an issue but if I'm on Guest Service Agent salary, you shouldn't expect Front Office Manager work.

Work-Life Balance

No balance. All work, no lives. That's why they wanted their managers to work all different days and different hours, nothing set.

Company Image

Under Hersha, yes. Under Wurzak, absolutely not. It was a train wreck and I continue to hear horror stories about the company and hotel.

Job Security

That place became a revolving door when Wurzak took over. People were leaving faster than coming in and was one of the major influences for my departure, as it was for the other 10 people who left or were fired for no reason.

Challenging Work

The work was hard for everyone else but I knew the system like the back on my hand, hence why everyone always came to me for answers.

Suggestions for improvement

  • Treat employees like people instead of numbers. Take more care of both guests and employees instead of just caring about money. When making visits to check on operations, talk to your employees, not just look at them like they're nothing. There were several times when the talent acquisition manager came by and just didn't say anything at all to us at the front desk unless he needed something. Very rude.

What I like about the company

They paid you every week so there's that.

What I dislike about the company

Rude to employees, no care for guests, lies to hard working people, etc. As a person who has worked at the Hyatt Place under two different management teams, Hersha was far superior. They weren't perfect but they weren't as chaotic as Wurzak is. Check your employees Wurzak, especially the front desk staff. I'm sure the ones who were under Hersha will tell you the same thing.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
2.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
3.00
Challenging Work
2.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered
  • Company
    Hyatt Place Philadelphia/King of Prussia
  • City
    King of Prussia
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Employee discounts is offered
  • 13.Nov 2017
  • Employee

Company Culture

No work life balance. Hyatt is so afraid of the union they disrespect managers. Terrible company culture.

Support from management

Executive F&B Manager was too busy having drinks with his girlfriend in the lounge constantly to support his employees. Being condensending to his staff was happening in a regular basis.

Teamwork

The executive management is awful putting mid level managers in a pressure cooker situation. Causing unnecessary confrontation.

Freedom to work independently

Managers were expected to run department efficiently. When employees were disciplined human resources would overturn actions. New ideas were not welcome.

Internal Communication

Executive managers and human resources are known to openly disrespect managers.

Gender Equality

Female management presence was very equal. Park Hyatt openly takes advantage of both men and women.

Attitude towards older colleagues

Respect for former knowledge mattered nothing.

Career Development

Favoritism ruled.

Overall compensation for your work

Hyatt is well known for under paying managers. They do not meet industry standards.

Office / Work Environment

Proper office space for managers was not provided. Employees openly sat at my desk and helped themselves to materials and confidential documents.

Environmental Friendliness

Proper recycling was not set up. Environmentally safe products were not considered over aesthetics.

Work-Life Balance

Managers works upwards of 60 to 70 hours per week. After a 14 hour day I left and was scolded for not staying to finish an event. This was weekly.

Company Image

The 5 star image was false. Back of the house was in shambles.

Job Security

Managers were fired at will without proper investigations.

Handicapped Accessibility

Certain areas of the hotel would not be accessible to handicapped individuals.

Challenging Work

The work load was untenable.

Inclusive / Diverse

The staff was diverse but the F&B Manager was openly condescending to certain staff members. Obvious to all favorites were played.

Suggestions for improvement

  • The F&B Manager created a culture of favoritism and non-inclusion. The restaurant has been branded twice and still failed. The company has kept this manager with bad results.

What I like about the company

Attracts talented people.

What I dislike about the company

Hyatt makes unscrupulous deals with the union to be in their favor. Manage 3rd receive no support from human resources. Since I left the company approximately a year ago, 3 managers have been in the position.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
2.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Easy access to public transportation is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Park Hyatt
  • City
    New York City
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Not specified
  • Department
    Executive leadership

The following perks were offered to me

On site cafeteria is offered Free (company provided) Meals is offered Employee discounts is offered

Other company profiles

Review averages

  • 184 employees say

    Excellent (100)
    54.347826086957%
    Good (41)
    22.282608695652%
    Satisfactory (19)
    10.326086956522%
    Subpar (24)
    13.04347826087%
    3.70
  • 1 applicant says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    100%
    1.00

kununu score comparisons

Hyatt
3.69
185 reviews

Industry average (Restaurants/Hotels/Hospitality)
3.27
44,297 reviews

kununu average
3.32
2,772,000 reviews