Hyatt Place run by Wurzak Hotel Group is horrible. They don't care about their employees or their guests. They only care about making money.
Support from management
Again, no support.
Non-existing. Management sticks with management while the employees have to fend for themselves, by that I mean, the employees have to figure things out for themselves, no help from anyone. If you mess up though, then you'll hear about it.
Freedom to work independently
That's the only option. Work by yourself and figure it out.
No communication about anything. The only thing they announce is a new acquisition to brag about themselves.
Attitude towards older colleagues
Our GM during my time there was basically on his death bed, so that's not an issue for them.
They will tell you there are chances to move up as I had a chance but all I received were lies from two different General Managers. I was told I was going to be moved into a managerial role by the first general manager when Wurzak took over but nothing ever happened. I was told by a different manager after he left that it was never going to happen because I couldn't work Sundays due to my commitment to my church. The next GM, on his first day, told me the same thing, that I would be moved to a managerial role and even announced it to everyone but no compensation came from it and the higher ups in Wurzak all treated me the same, like they didn't know of my new role. There was a situation at the hotel and we had to review the camera to see what happened. One of the Wurzak managers that are featured on their website asked the general manager if it was necessary if I was apart of the situation, which only managers were apart of. It made me feel like I was lied to again.
Overall compensation for your work
I was essentially help run the hotel for the same pay I was receiving as a front desk agent. Anytime something went wrong with the hotel, they would come running to me. I can't count the number of times an Assistant General Manager called me asking questions when I was home and off the clock. If I was compensated for it, it wouldn't have been an issue but if I'm on Guest Service Agent salary, you shouldn't expect Front Office Manager work.
No balance. All work, no lives. That's why they wanted their managers to work all different days and different hours, nothing set.
Under Hersha, yes. Under Wurzak, absolutely not. It was a train wreck and I continue to hear horror stories about the company and hotel.
That place became a revolving door when Wurzak took over. People were leaving faster than coming in and was one of the major influences for my departure, as it was for the other 10 people who left or were fired for no reason.
The work was hard for everyone else but I knew the system like the back on my hand, hence why everyone always came to me for answers.
Suggestions for improvement
- Treat employees like people instead of numbers. Take more care of both guests and employees instead of just caring about money. When making visits to check on operations, talk to your employees, not just look at them like they're nothing. There were several times when the talent acquisition manager came by and just didn't say anything at all to us at the front desk unless he needed something. Very rude.
What I like about the company
They paid you every week so there's that.
What I dislike about the company
Rude to employees, no care for guests, lies to hard working people, etc. As a person who has worked at the Hyatt Place under two different management teams, Hersha was far superior. They weren't perfect but they weren't as chaotic as Wurzak is. Check your employees Wurzak, especially the front desk staff. I'm sure the ones who were under Hersha will tell you the same thing.