- Hyatt Regency15.Dec 2015
Support from Management
Staff is not made to feel as if they have any say on anything.
Level of Autonomy
Always short-handed. Staff had to work this way for long periods of the year.
Overall Compensation for your work
Pay does not match the work being done. Benefits are good, but that's the only thing good thing I can say.
Employees always have something negative to say, especially when mgt puts a lot of pressure on them to bring up survey scores. This property thinks too highly of guest surveys! Mgt should let staff do what they, interact w/guest! They do this all day long, so let them just do it! Also, daily meetings to remind them of this, is like beating a dead horse: the more to push, the less of a result you want, you will not get. Your staff will resent you, and do the opposite of what you want!