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Employer Reviews

1.72
  • Dec 22, 2015

You work for InTouch, not Netflix

company Intouch / NetflixMarch
City Denver
Are you a Current or Former Employee? Former job since 2015
Position Others
Department IT

Company culture

Netflix is good, but InTouch is the out-sourced call center. There is very little security and high turn-over.

Support from Management

Conflicting messages from management. They'll say they don't care about call metrics, but then base everything regarding job performance on said metrics.

Level of Autonomy

There is no autonomy. You answer calls. That's it.

Communication

They do give you a lot of feedback as to how bad you're doing. Very little commendations for going above and beyond.

Compare total score on kununu

This company in comparison to all other companies on kununu  based on 1,342,000 reviews

Intouch / NetflixMarch
1.72
kununu average
3.18

This company in comparison to all other companies in its industry Internet/multi-media  based on 32,368 reviews

Intouch / NetflixMarch
1.72
Average of Internet/multi-media
3.82