- Intouch / NetflixMarchDec 22, 2015
Are you a Current or Former Employee? Former job since 2015
Netflix is good, but InTouch is the out-sourced call center. There is very little security and high turn-over.
Support from Management
Conflicting messages from management. They'll say they don't care about call metrics, but then base everything regarding job performance on said metrics.
Level of Autonomy
There is no autonomy. You answer calls. That's it.
They do give you a lot of feedback as to how bad you're doing. Very little commendations for going above and beyond.