Culture is very positive, again though if they are trying to get rid of you, they will backtrack in their steps.
Support from management
There really is no set rules. They will show you what the rules are, but then do the total opposite, but if you do something wrong....those same rules will come back to haunt you.
Everyone works very well with each other there.
They give you communication in writing and then verbally tell you something different.
If you are a favorite you are given a lot of perks, if you are not....forget it
Overall compensation for your work
The pay is pretty good and the chance for advancement is great. Benefits are awesome.
Office / Work Environment
It can really be a positive experience but only if they like you.
Their Make a Wish program is absolutely wonderful!
Hours are very reasonable, no late hours, gives you a chance to do things outside of work
The Coovers are super nice people and they care about their employees....management is poorly run. If you have a complaint about a manager, you have just made an enemy.
If you suddenly have health issues after working there, then you are up a creek without a paddle, I was fired while still on short term disability.
If you are disabled watch out for all the steps you have to climb....then you actually have to have a Dr's note to use the elevator, even though Management gets to use it anytime.
The customers you work with are the best! Most of them are amazingly nice.
Inclusive / Diverse
Pretty Diverse group here.
Suggestions for improvement
- Don't just train the representatives, train the supervisors as well. Some of the supervisors appear bored by their jobs, have them also take calls so they know what the reps are actually doing.
What I like about the company
The owners really seem to care for the employees. They have a lot of perks they offer
What I dislike about the company
Management is poorly run, no one seems to know what the other is doing. While one supervisor may tell you one thing, the other will tell you the total opposite. Also they are very biased to disabled people.