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Jack Henry & Associates:What's it like to work here?

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Review averages

  • 19 employees say

    Excellent (7)
    36.842105263158%
    Good (5)
    26.315789473684%
    Satisfactory (5)
    26.315789473684%
    Subpar (2)
    10.526315789474%
    3.44
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Company summary

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Jack Henry & Associates, Inc. provides integrated computer systems for in-house and outsourced data processing to commercial banks, credit unions, and other financial institutions primarily in the United States. The company's software systems consist of integrated applications to process deposit, loan, and general ledger transactions, and to maintain centralized customer/member information. It offers three banking platforms, including SilverLake, CIF 20/20, and Core Director; two credit union platforms comprising Episys and Cruise; and solutions for increasing security and mitigating operational risks, and controlling operating costs.

Numbers

Employees

5,001-10,000

Company info

Who we are

Products, services

JHA provides complementary products and services, such as business intelligence and management solutions, retail delivery solutions, business banking solutions, EFT solutions, Internet banking solutions, risk management and protection solutions, item and document imaging solutions, payment processing solutions, and professional services and education. Jack Henry delivers solutions to banks and credit unions nationwide through 3 business units; Jack Henry Banking, ProfitStars, and Symitar.

Benefits

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Benefits at a Glance
  • Medical PPO & HDHP Plans (HMO available for CA residents)
  • Dental PPO Plan
  • Vision Plan
  • Flexible Spending Accounts
  • Health Savings Account
  • Life & Accidental Death & Dismemberment
  • Business Travel Accident
  • Short-Term Disability
  • Long-Term Disability
  • Critical Illness
  • Group Legal Plan
  • 401(k)
  • Employee Stock Purchase Plan
  • Paid Time Off and Holidays
  • Educational Assistance

At Jack Henry & Associates, Inc. every Associate plays an essential role in the success of our business. Our commitment to doing the right thing clearly extends to the various benefits that we make available to our Associates and their families. We provide quality benefit programs that allow our Associates to focus on maintaining a healthy balance between work and home.

When you are hired as a regular full-time Associate, you will have the opportunity to enroll in the programs which meet your needs. Most of our flexible benefit choices are effective after 30 days of employment. To learn more about our benefits, please click here.

Location

For applicants

Videos

What is Jack Henry & Associates?
Are You Our Kind of Associate?

What we offer

What is special about working for us?

We understand that impeccable service starts with us, empowers our customers, and ultimately enhances the consumer experience. We serve the financial institution looking to simplify day-to-day processes. The college student who expects on-the-go account access. The small business owner searching for better tools to process payments. We all seek simple, accessible, consistent, and secure solutions for financial management.

How would we describe the company culture?

Through an exceptional service culture that was founded on integrity, trust, doing the right thing, and doing whatever it takes, we confidently lead our customers to success. Whether they want to drive efficiencies, improve compliance, better integrate their platforms, customize their systems, or change operating environments, we offer the proven technology and unmatched support to transform their businesses and move them forward.

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What else should applicants know about us?

Our mission is to protect and increase the value of our stockholders' investment by providing quality products and services to our customers. In accomplishing this we feel that it is important to:

  • Concentrate our activities on what we know best - information systems and services for financial institutions.
  • Provide outstanding commitment and service to our customers so that the perceived value of our products and services is consistent with the real value.
  • Maintain a work environment that is personally, professionally, and financially rewarding for our employees.

Application advice

Advice to applicants

Do The Right Thing, Do Whatever It Takes, and Have Fun

We at Jack Henry & Associates have built our business on the belief that the people who contribute day-in and day-out to our success are the true foundation of our company. Today, our employee base includes more than 6,000 innovative minds who are dedicated to excellence in financial services technology and support.

A career at Jack Henry & Associates, is unlike any other “job” you’ve had in the past. We pride ourselves on providing a workplace that is personally and professionally rewarding, as well as challenging! As a result, our associates are confident about JHA’s future performance, they trust in our values, and they believe they will have successful careers. We consistently exceed employee satisfaction benchmarks in annual surveys, and we are ranked on many “top places to work” lists across the nation year after year.

Through team-building initiatives that foster peer recognition and training curriculums that continually advance our employees and management teams, we are dedicated to identifying, engaging, hiring, and developing the best and brightest talent in our industry.

Reviews for Jack Henry & Associates

Reviews - What employees say

3.44 Employees say
0.00 Applicants say
  • 12.Oct 2017
  • Employee

Company Culture

At associate level better than management.

  • 20.May 2017
  • Employee

Company Culture

Interdepartmental politics is becoming extreme to the point of having harmful effects on morale in multiple divisions. The overall firm is becoming more of a number mill where careers are decided based on subjective numbers than the career opportunity that it once was.

Support from management

Expectations change so often that the annual review requirements are often written in the weeks before it is actually due each year. The objectives given becomes almost impossible hurdles where almost no help is given. The subjective portion of annual reviews is just a manager opinion survey. It is impossible to plan for the future or prepare for each review since the requirements will change based on the current mood of management.

Suggestions for improvement

  • There is a serious lack of meaningful communication and feed back between management and employee. Specifically, a meeting was called last year to discuss ways in which the company could improve so we would feel more satisfied with our position. Many ideas were presented during the meeting, yet since then (1 year+) no changes have been implemented and no discussion presented from any topic from the meeting. Complete waste of time.

What I like about the company

To be perfectly honest, I no longer like anything about this company. It no longer feels like the same company and position I came into five years ago. Instead of seeing my department as a valuable resource, we are nothing more now than cannon fodder. We are not respected, appreciated, and each day that goes by we become more expendable. I am the only member of my training team to still be present after all this time. All others have moved on due to dissatisfaction with their position, and currently I am looking for new avenues of employment.


Review averages

  • 19 employees say

    Excellent (7)
    36.842105263158%
    Good (5)
    26.315789473684%
    Satisfactory (5)
    26.315789473684%
    Subpar (2)
    10.526315789474%
    3.44
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Jack Henry & Associates
3.44
19 reviews

Industry average (Internet/Media)
3.85
43,227 reviews

kununu average
3.19
2,276,000 reviews