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JCPenney:What's it like to work here?

United States Industry Consumer Goods/Grocery/Retail
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Review averages

  • 562 employees say

    Excellent (197)
    35.053380782918%
    Good (137)
    24.377224199288%
    Satisfactory (121)
    21.53024911032%
    Subpar (107)
    19.039145907473%
    3.26
  • 6 applicants say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.13

Other company profiles

Reviews for JCPenney

Reviews - What employees say

3.26 Employees say
3.13 Applicants say
  • 22.Aug 2018
  • Employee

Company Culture

The company pretends to care about its employees being treated fairly but when you file a complaint about a manager HR is automatically on their side.

Support from management

There is not a lot of support from the managers in the In-Home Custom Windows Division. They are overwhelmed with all of the non-supportive activities they are tasked with performing.

Teamwork

I worked for the In-Home Custom Window Department as a Custom Decorating Consultant. The Decorators and Installers shared decent relationships with each other and tended to work well together.

Overall compensation for your work

This position is straight commission. There is a draw which has to be paid back.

Work-Life Balance

This job is very demanding if you want to pay your bills. The company does not advertise to anyone other than J C Penney credit card holders so the people who can really afford the window treatments that will profit you are not being targeted.

Job Security

The company still operates the In-Home Custom Windows (formerly Custom Decorating) like it is the only show in town. In a market like Atlanta (a style center) there needs to be a progressive marketing campaign in place to stand up against the numerous drapery work rooms, furniture stores with in-house Designers who recommend workrooms, Fabric Companies (that provide the quality of fabrics we offer for half the price)that have in-house workrooms, etc. The division frequently undergoes drastic changes that cause months of chaos and drastically damages our ability to provide excellent customer service, which in turn affects your repeat business and your pocket book.

Suggestions for improvement

  • They need get a real budget for marketing and hire some real marketing professionals

What I like about the company

Very good PTO; Insurance: Medical, Disability, Life, etc.; Bereavement, IRT (illness recovery time); employee discount.

What I dislike about the company

No one to rely on in HR to assist with problems related to management. The company makes changes that are not always sound in judgement.

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered Desirable office location is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    j c penney inc.
  • City
    Atlanta
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Distribution/sales

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered
  • 21.Mar 2018
  • Employee

Hated it

2.61

Company Culture

The company shows no interest in the employees or solving any employee problems.

Support from management

Management only covers its own behind. If you don’t meet your goal they dont care. If you do then good for you! They care mainly about if you sell credit cards.

Teamwork

2 stars because we would sometimes work as a team but most of the time people would call off without reporting and no one would care enough to help out in the department. And if they did help out it would be for about 15 minutes and leave angry for doing so.

Freedom to work independently

You get to roam the store helping customers. And get to have 1 on 1 with the customers.

Internal Communication

JCPenney would rather lose a whole department team than to attempt to solve a problem. They would rather ignore the problem .

Gender Equality

All genders worked when I was there.

Attitude towards older colleagues

No discrimination against age.

Career Development

You won’t grow in this company. It’s a good company to work for if you want to experience the retail life.

Overall compensation for your work

I worked hard in this job. I worked there for a year and the most I’ve gotten was $2 for each credit card I sold.

Office / Work Environment

Management isn’t good. The store is usually a mess. Customers tend to get rowdy and management doesn’t do anything to avoid it.

Work-Life Balance

You get your schedule 2 weeks in advanced but it is not a stable schedule.

Company Image

Not at all.

Job Security

It’s stable until they randomly cut your hours to hire more people.

Workplace Safety

A lot of rowdy customers. Once had a person who was thought to have a gun run inside the store. He didn’t have one.

Challenging Work

I worked in the Sephora department which I am very proud of my work.

Inclusive / Diverse

Diverse as in racial , religion and orientation yes. They don’t seem to care who they hire .

Suggestions for improvement

  • Stop ignoring the problems employees are having. Follow the rules you have applied. Listen to the employees. Make management step up and do their jobs.

What I like about the company

The only thing I liked was that I gained experience.

What I dislike about the company

About everything.

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
4.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
3.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered
  • Company
    JCPenney
  • City
    Thousand Oaks
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Employee discounts is offered
  • 06.Dec 2017
  • Employee

Company Culture

Pretty big on it.

Support from management

Most managers are very helpful, but can sometimes be confusing and hard to find to talk to.

Teamwork

Very good for most part, but sometimes some employees don't put in as much work as others making it harder to complete certain tasks.

Freedom to work independently

Work together w coworkers in your assigned department and also others.

Internal Communication

Management can be confusing sometimes and sometimes don't come when called.

Gender Equality

There are definitely more females than male associates. Some managers treat females better than males/acknowledge them more.

Attitude towards older colleagues

The older associates and ones who have been with the company a long time are extremely helpful and kind. They are there to show you the ropes and don't judge when you make mistakes. Also help you when you don't know what to do in certain situations with customers.

Career Development

I asked some of my coworkers and most of the managers used to be sales associates to start but then got promoted.

Overall compensation for your work

For the long shifts and stress, pay could be better especially considering I'm a seasonal associate. And you're always on your feet so can wear you down as shift goes on.

Office / Work Environment

Mostly nice can be stressful at times but it is retail after all.

Work-Life Balance

Scheduling is pretty good.

Company Image

Pretty good as far as I know.

Job Security

They said they can only keep like 2 or 3 seasonal associates and it's mainly based on favoritism and the number of icaps you open up( which is hard to do in my opinion).

Handicapped Accessibility

Could be better.

Workplace Safety

Other than the rude customers, very safe working place.

Challenging Work

It is not an easy job like most people think, you have to stay on your feet, constantly deal with rude, impatient customers, and maintaining all the clothing and displays through out the day and the fitting rooms. Can also be hard when your having a bad day or not feeling well because you have to smile and act a certain way for "the customers" which I understand but not every day or anyone is perfect so they need to understand that a little better without getting upset/mad at employees.also they don't do a very good job training new employees and I can say they put me on the register up front on a busy Saturday and I had no idea what I was doing so it was pretty rough and intimidating. With other employees help and over time it becomes much better and easier to understand.

Suggestions for improvement

  • Better training and better pay for employees. Also more hours! Considering I was told I was not allowed to have a second job even though I wasn't getting as many hours as I needed because I need the money to support myself and pay my bills on time. Also being paid bi-weekly kinda is hard to deal w and accept.

What I like about the company

Friendly co-workers and for the most part great customer service.

What I dislike about the company

The push to open up several icaps each day with threat to lose hours or your job if you don't. Also scheduling is never set so they can change it last minute and you never really have a say so it can be confusing and annoying at times. And also when they only have one manager at the store when it's busy or near holidays.

Company Culture
3.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered
  • Company
    jcpenny
  • City
    ny
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Temporary
  • Department
    Distribution/sales

The following perks were offered to me

Free (company provided) Meals is offered Employee discounts is offered Free Snacks/Drinks is offered

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Review averages

  • 562 employees say

    Excellent (197)
    35.053380782918%
    Good (137)
    24.377224199288%
    Satisfactory (121)
    21.53024911032%
    Subpar (107)
    19.039145907473%
    3.26
  • 6 applicants say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.13

kununu score comparisons

JCPenney
3.26
568 reviews

Industry average (Consumer Goods/Grocery/Retail)
3.16
133,304 reviews

kununu average
3.31
2,902,000 reviews