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JCPenney:What's it like to work here?

United States Industry Consumer Goods/Grocery/Retail
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Review averages

  • 461 employees say

    Excellent (166)
    36.008676789588%
    Good (107)
    23.210412147505%
    Satisfactory (103)
    22.34273318872%
    Subpar (85)
    18.438177874187%
    3.28
  • 6 applicants say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.13

Reviews for JCPenney

Reviews - What employees say

3.28 Employees say
3.13 Applicants say
  • 06.Dec 2017
  • Employee

Company Culture

Pretty big on it.

Support from management

Most managers are very helpful, but can sometimes be confusing and hard to find to talk to.

Teamwork

Very good for most part, but sometimes some employees don't put in as much work as others making it harder to complete certain tasks.

Freedom to work independently

Work together w coworkers in your assigned department and also others.

Internal Communication

Management can be confusing sometimes and sometimes don't come when called.

Gender Equality

There are definitely more females than male associates. Some managers treat females better than males/acknowledge them more.

Attitude towards older colleagues

The older associates and ones who have been with the company a long time are extremely helpful and kind. They are there to show you the ropes and don't judge when you make mistakes. Also help you when you don't know what to do in certain situations with customers.

Career Development

I asked some of my coworkers and most of the managers used to be sales associates to start but then got promoted.

Overall compensation for your work

For the long shifts and stress, pay could be better especially considering I'm a seasonal associate. And you're always on your feet so can wear you down as shift goes on.

Office / Work Environment

Mostly nice can be stressful at times but it is retail after all.

Work-Life Balance

Scheduling is pretty good.

Company Image

Pretty good as far as I know.

Job Security

They said they can only keep like 2 or 3 seasonal associates and it's mainly based on favoritism and the number of icaps you open up( which is hard to do in my opinion).

Handicapped Accessibility

Could be better.

Workplace Safety

Other than the rude customers, very safe working place.

Challenging Work

It is not an easy job like most people think, you have to stay on your feet, constantly deal with rude, impatient customers, and maintaining all the clothing and displays through out the day and the fitting rooms. Can also be hard when your having a bad day or not feeling well because you have to smile and act a certain way for "the customers" which I understand but not every day or anyone is perfect so they need to understand that a little better without getting upset/mad at employees.also they don't do a very good job training new employees and I can say they put me on the register up front on a busy Saturday and I had no idea what I was doing so it was pretty rough and intimidating. With other employees help and over time it becomes much better and easier to understand.

Suggestions for improvement

  • Better training and better pay for employees. Also more hours! Considering I was told I was not allowed to have a second job even though I wasn't getting as many hours as I needed because I need the money to support myself and pay my bills on time. Also being paid bi-weekly kinda is hard to deal w and accept.

What I like about the company

Friendly co-workers and for the most part great customer service.

What I dislike about the company

The push to open up several icaps each day with threat to lose hours or your job if you don't. Also scheduling is never set so they can change it last minute and you never really have a say so it can be confusing and annoying at times. And also when they only have one manager at the store when it's busy or near holidays.

Company Culture
3.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered
  • Company
    jcpenny
  • City
    ny
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Temporary
  • Department
    Distribution/sales

The following perks were offered to me

Free (company provided) Meals is offered Employee discounts is offered Free Snacks/Drinks is offered
  • 06.Oct 2017
  • Employee

Company Culture

The company does not care about you at all. Especially during the holiday season. I get it the company is hurting with their money, but to take employees away with their families just to make money is RIDICULOUS!! Management sometimes won't show up when a customer requests for them. Even the department supervisors get yelled at by the store manager if a certain task isn't done correctly.

Support from management

Very little to no support from management. You'll be extremely lucky to get them to come out to speak with the customer if there's a serious issue.

Teamwork

Depends on who you're with when it comes to teamwork. Majority of them don't care and continuously talk, even when a guest comes up to checkout!

Freedom to work independently

If you're a hard worker, you will have that freedom to work independently.

Internal Communication

No communication whatsoever unless there's a store meeting or you have to directly to talk to the manager to discuss whatever you need to speak about. Even when they do post something in the break room, associates don't read or care and later say, "Nobody told me that!"

Attitude towards older colleagues

Management and a good handful of associates don't care. I will say that if you are a hard worker, they will notice and will treat you with respect, more or less.

Career Development

You'll be lucky if you ever get a management and/or a full time position in this career path. It's hard to get it.

Office / Work Environment

It appears clean in the work environment when walking around but there's always hidden trash somewhere in their store.

Environmental Friendliness

It's posted on their boards but I never see any statistics or anyone make mention of it. Overall, nobody cares.

Work-Life Balance

Very stressful and lots of pressure in certain departments. Barely any balance at all.

Job Security

Don't even think this job will give you what you want. This is another dead end job.

Handicapped Accessibility

Don't see any handicap accessibility in the store.

Workplace Safety

Most associates don't pickup safety hazards on the floor.

Challenging Work

It is challenging but incredibly difficult when you're trying to do certain tasks and never get back to them throughout the entire shift.

Inclusive / Diverse

One of the positive things to say is that they are very big in this category by accepting everyone that walks in their doors to shop or work.

Suggestions for improvement

  • They need to think of a different marketing strategy and return policy that doesn't hurt the company in the long run. Also, make their employees happy by giving them the respect they deserve and by giving back Thanksgiving OFF to employees!!

What I like about the company

I like being around associates that have a common mindset and be reminded that we are human beings and we are all in this together.

What I dislike about the company

Lack of communication and poor leadership with certain management.

Company Culture
2.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
1.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive / Diverse
4.00

The following benefits were offered to me

401(k) Match is offered Healthcare (including vision and dental) is offered
  • Company
    JCPenney
  • City
    Pembroke Pines
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Distribution/sales

The following perks were offered to me

Employee discounts is offered Employee events is offered
  • 07.Aug 2017
  • Employee

Company Culture

They don't care about their employees at all

Support from management

My boss changed their mind constantly and never gave clear instructions.

Teamwork

Their was so much drama I felt like I was in high school

Freedom to work independently

No you never work alone, it's always with other people.

Internal Communication

There was a VERY BIG communication problem. The management did not communicate with each other and they have the employees several different answers to one question. Then it was our fault if we got it wrong even though we did what one of the bosses told us to do.

Gender Equality

Women are treated equally but the men aren't. They only basically hire women!

Career Development

I have worked for the company for 4 years and I tried to move up into a manger position. I was more than qualified for it. I was training for that position until one day it just stopped and I didn't know why...we ended up having a meeting with our team a week later and they gave someone else the position that I wanted and that I worked my butt off for. That person didn't even care about the position but they took it because of the pay, not to mention they weren't even working there for a YEAR yet. How does that qualify someone for a management position??? I actually cared about those employees and I don't think the management liked that.

Overall compensation for your work

I definitely did not get paid enough to deal with all of that bs

Office / Work Environment

The work environment is like working in a sweat shop. You're pretty much pretending to be a machine.

Environmental Friendliness

They do have recycling but no one ever followed the rules for it.

Work-Life Balance

I ALWAYS felt pressured to work more hours. If you didn't work more hours the manger would cut your hours more because you didn't do what she wanted you to do.

Company Image

I was but not anymore. I won't even shop there, my family knows all about it and they don't shop there either now because they don't care about the people they only care about money.

Job Security

Management always kept you on your toes. If you messed up at all they would mention that they could fire you if they wanted.

Workplace Safety

There is a semi truck full of metal fixtures that is a death trap and they made me go inside and find things that they needed. A bunch of metal rods fell on top of me and I was yelling for help. Finally someone came and pulled the things off of me, they just said "oh it happens all the time" uhhhh ok?? Well that's not safe at all and I could of been seriously hurt.

Challenging Work

I was on sales support and my work was challenging but I've worked for this company for 4 years and never had an issues until I came to this store. I know I am GREAT at my job and they lost a loyal and trustworthy employee.

Inclusive / Diverse

Oh no.... there are no diverse ideas. What this one person says, goes.

Suggestions for improvement

  • Get new management and start over. Get people who care a lot about the company. I know I did and you guys lost a great employee. I would of been an amazing manager one day. You think loosing one person isn't a big deal but it is. I could of been the one person who could help save that company tremendously.

What I like about the company

There's nothing I like

What I dislike about the company

EVERYTHING they don't care about anyone, they only care about money. The people who work for the company are terrible.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    JCPenney
  • City
    Thousand Oaks
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Employee discounts is offered

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Review averages

  • 461 employees say

    Excellent (166)
    36.008676789588%
    Good (107)
    23.210412147505%
    Satisfactory (103)
    22.34273318872%
    Subpar (85)
    18.438177874187%
    3.28
  • 6 applicants say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.13

kununu score comparisons

JCPenney
3.28
467 reviews

Industry average (Consumer Goods/Grocery/Retail)
3.19
118,919 reviews

kununu average
3.32
2,726,000 reviews