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JCPenney:What's it like to work here?

United States Industry Retail/Grocery/Consumer Goods
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Review averages

  • 314 employees say

    Excellent (96)
    30.573248407643%
    Good (66)
    21.019108280255%
    Satisfactory (81)
    25.796178343949%
    Subpar (71)
    22.611464968153%
    3.09
  • 6 applicants say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.13

Other company profiles

Reviews for JCPenney

Reviews - What employees say

3.09 Employees say
3.13 Applicants say

Support from Management

They don't care about me in particular. I feel like I get treated like I'm not intelligent.

Teamwork

I get along with my coworkers

Level of Autonomy

Supervisor constantly breathing down our necks like we don't know how to do our job, when we do it every day.

Communication

I hear more about it through other people's chats, or posted bulletins.

Gender Equality

No problem.

Attitude towards older colleagues

No problem.

Career Development

No comment

Overall Compensation for your work

I make $2-3 less than coworkers that do the same job and have been working there less time than I have

Office/Work Environment

High pressure to get work done extremely fast with an understaffed team and an overabundance of tasks to get done.

Eco-consciousness

Fake friendliness from some upper management.

Work-Life Balance

Early morning hours and off early afternoons off leave a nice part of my day open.

Company Image

Fine

Job security

It's ok sometimes it's unfair what can get people in trouble

Handicap Accessibility

No problem

Workplace Safety

No problem

Challenging Work

Physically and mentally exhausting and stressful

Inclusive/Diverse

Many diverse people, races, gay, lesbian. Non discriminatory.

Suggestions for improvement

  • Need more hires; a bigger team

What I like about the company

Coworkers

What I dislike about the company

Upper management and mandatory overnight shifts, such as inventory, holists, etc

Company culture
0.00
Support from Management
2.00
Teamwork
5.00
Level of Autonomy
3.00
Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall Compensation for your work
1.00
Office/Work Environment
1.00
Eco-consciousness
3.00
Work-Life Balance
5.00
Company Image
4.00
Job security
3.00
Handicap Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive/Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered 401(k) is offered Desirable office location is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    JCPenney
  • City
    Lincoln
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Logistics/materials management

There are no statements for this review yet.

Company response

The review above has been updated on Oct 13, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 18.Oct 2017
  • Employee

Company culture

Horrible horrible people

Support from Management

Management couldn't care less about their employees

Teamwork

Horrible

Communication

Horrible

Gender Equality

They are not fair with women, esp mothers

Attitude towards older colleagues

Everyone is out to get each other, always looking over your shoulder

Suggestions for improvement

  • Just close down

What I like about the company

The discount

What I dislike about the company

Everything

Company culture
1.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
2.00
Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall Compensation for your work
2.00
Office/Work Environment
1.00
Eco-consciousness
1.00
Work-Life Balance
2.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
3.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive/Diverse
3.00
  • Company
    J.C. Penney Corporation, Inc.
  • City
    New York
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

There are no statements for this review yet.

Company response

The review above has been updated on Oct 18, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 06.Oct 2017
  • Employee

Company culture

The company does not care about you at all. Especially during the holiday season. I get it the company is hurting with their money, but to take employees away with their families just to make money is RIDICULOUS!! Management sometimes won't show up when a customer requests for them. Even the department supervisors get yelled at by the store manager if a certain task isn't done correctly.

Support from Management

Very little to no support from management. You'll be extremely lucky to get them to come out to speak with the customer if there's a serious issue.

Teamwork

Depends on who you're with when it comes to teamwork. Majority of them don't care and continuously talk, even when a guest comes up to checkout!

Level of Autonomy

If you're a hard worker, you will have that freedom to work independently.

Communication

No communication whatsoever unless there's a store meeting or you have to directly to talk to the manager to discuss whatever you need to speak about. Even when they do post something in the break room, associates don't read or care and later say, "Nobody told me that!"

Attitude towards older colleagues

Management and a good handful of associates don't care. I will say that if you are a hard worker, they will notice and will treat you with respect, more or less.

Career Development

You'll be lucky if you ever get a management and/or a full time position in this career path. It's hard to get it.

Office/Work Environment

It appears clean in the work environment when walking around but there's always hidden trash somewhere in their store.

Eco-consciousness

It's posted on their boards but I never see any statistics or anyone make mention of it. Overall, nobody cares.

Work-Life Balance

Very stressful and lots of pressure in certain departments. Barely any balance at all.

Job security

Don't even think this job will give you what you want. This is another dead end job.

Handicap Accessibility

Don't see any handicap accessibility in the store.

Workplace Safety

Most associates don't pickup safety hazards on the floor.

Challenging Work

It is challenging but incredibly difficult when you're trying to do certain tasks and never get back to them throughout the entire shift.

Inclusive/Diverse

One of the positive things to say is that they are very big in this category by accepting everyone that walks in their doors to shop or work.

Suggestions for improvement

  • They need to think of a different marketing strategy and return policy that doesn't hurt the company in the long run. Also, make their employees happy by giving them the respect they deserve and by giving back Thanksgiving OFF to employees!!

What I like about the company

I like being around associates that have a common mindset and be reminded that we are human beings and we are all in this together.

What I dislike about the company

Lack of communication and poor leadership with certain management.

Company culture
2.00
Support from Management
2.00
Teamwork
3.00
Level of Autonomy
3.00
Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall Compensation for your work
2.00
Office/Work Environment
1.00
Eco-consciousness
2.00
Work-Life Balance
1.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
1.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive/Diverse
4.00

The following benefits were offered to me

401(k) Match is offered Healthcare (including vision and dental) is offered
  • Company
    JCPenney
  • City
    Pembroke Pines
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Distribution/sales

There are no statements for this review yet.

Company response

The review above has been updated on Oct 6, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 23.Aug 2017
  • Employee

Company culture

company culture was very low and there weren't to many people very happy with there job

What I like about the company

for my particular position the pay was decent and they did offer periodic performance based pay raises

Company culture
2.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
5.00
Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall Compensation for your work
3.00
Office/Work Environment
3.00
Eco-consciousness
3.00
Work-Life Balance
3.00
Company Image
2.00
Job security
1.00
Handicap Accessibility
3.00
Workplace Safety
3.00
Challenging Work
5.00
Inclusive/Diverse
3.00

The following benefits were offered to me

Stock or equity options is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    JC Penney
  • City
    Davenport
  • Are you a Current or Former Employee?
    Former job since 2012
  • Position
    Employee
  • Department
    Distribution/sales

There are no statements for this review yet.

Company response

The review above has been updated on Aug 23, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 16.Aug 2017
  • Employee

Company culture

Super empowering very respectful

What I like about the company

Positive working environment allowing for personal and professional growth

Company culture
5.00
Support from Management
5.00
Teamwork
5.00
Level of Autonomy
5.00
Communication
5.00
Gender Equality
0.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall Compensation for your work
4.00
Office/Work Environment
5.00
Eco-consciousness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job security
5.00
Handicap Accessibility
0.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive/Diverse
0.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Stock or equity options is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    jcpenney
  • City
    Goldsboro
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Management/executive staff
  • Department
    Distribution/sales

There are no statements for this review yet.

Company response

The review above has been updated on Aug 16, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 07.Aug 2017
  • Employee

Company culture

They don't care about their employees at all

Support from Management

My boss changed their mind constantly and never gave clear instructions.

Teamwork

Their was so much drama I felt like I was in high school

Level of Autonomy

No you never work alone, it's always with other people.

Communication

There was a VERY BIG communication problem. The management did not communicate with each other and they have the employees several different answers to one question. Then it was our fault if we got it wrong even though we did what one of the bosses told us to do.

Gender Equality

Women are treated equally but the men aren't. They only basically hire women!

Career Development

I have worked for the company for 4 years and I tried to move up into a manger position. I was more than qualified for it. I was training for that position until one day it just stopped and I didn't know why...we ended up having a meeting with our team a week later and they gave someone else the position that I wanted and that I worked my butt off for. That person didn't even care about the position but they took it because of the pay, not to mention they weren't even working there for a YEAR yet. How does that qualify someone for a management position??? I actually cared about those employees and I don't think the management liked that.

Overall Compensation for your work

I definitely did not get paid enough to deal with all of that bs

Office/Work Environment

The work environment is like working in a sweat shop. You're pretty much pretending to be a machine.

Eco-consciousness

They do have recycling but no one ever followed the rules for it.

Work-Life Balance

I ALWAYS felt pressured to work more hours. If you didn't work more hours the manger would cut your hours more because you didn't do what she wanted you to do.

Company Image

I was but not anymore. I won't even shop there, my family knows all about it and they don't shop there either now because they don't care about the people they only care about money.

Job security

Management always kept you on your toes. If you messed up at all they would mention that they could fire you if they wanted.

Workplace Safety

There is a semi truck full of metal fixtures that is a death trap and they made me go inside and find things that they needed. A bunch of metal rods fell on top of me and I was yelling for help. Finally someone came and pulled the things off of me, they just said "oh it happens all the time" uhhhh ok?? Well that's not safe at all and I could of been seriously hurt.

Challenging Work

I was on sales support and my work was challenging but I've worked for this company for 4 years and never had an issues until I came to this store. I know I am GREAT at my job and they lost a loyal and trustworthy employee.

Inclusive/Diverse

Oh no.... there are no diverse ideas. What this one person says, goes.

Suggestions for improvement

  • Get new management and start over. Get people who care a lot about the company. I know I did and you guys lost a great employee. I would of been an amazing manager one day. You think loosing one person isn't a big deal but it is. I could of been the one person who could help save that company tremendously.

What I like about the company

There's nothing I like

What I dislike about the company

EVERYTHING they don't care about anyone, they only care about money. The people who work for the company are terrible.

Company culture
1.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
1.00
Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall Compensation for your work
1.00
Office/Work Environment
1.00
Eco-consciousness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
0.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive/Diverse
1.00

The following benefits were offered to me

401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    JCPenney
  • City
    Thousand Oaks
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Employee
  • Department
    Others

There are no statements for this review yet.

Company response

The review above has been updated on Aug 7, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 01.Aug 2017
  • Employee

Suggestions for improvement

  • Get better management

What I like about the company

Discount

What I dislike about the company

Everything

Company culture
2.00
Support from Management
2.00
Teamwork
1.00
Level of Autonomy
1.00
Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
0.00
Overall Compensation for your work
1.00
Office/Work Environment
2.00
Eco-consciousness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job security
0.00
Handicap Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive/Diverse
1.00

The following benefits were offered to me

Healthcare (including vision and dental) is offered
  • Company
    JCPenney
  • City
    Raleigh
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Marketing/product management

There are no statements for this review yet.

Company response

The review above has been updated on Aug 1, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 21.Jul 2017
  • Employee

Suggestions for improvement

  • Treat people like people and not just a number
Company culture
3.00
Support from Management
2.00
Teamwork
4.00
Level of Autonomy
3.00
Communication
2.00
Gender Equality
0.00
Attitude towards older colleagues
1.00
Career Development
2.00
Overall Compensation for your work
4.00
Office/Work Environment
2.00
Eco-consciousness
2.00
Work-Life Balance
1.00
Company Image
2.00
Job security
0.00
Handicap Accessibility
3.00
Workplace Safety
3.00
Challenging Work
1.00
Inclusive/Diverse
2.00

The following benefits were offered to me

Parking is offered 401(k) is offered 401(k) Match is offered
  • Company
    JCPenney
  • City
    Lenexa
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Employee
  • Department
    Others

There are no statements for this review yet.

Company response

The review above has been updated on Jul 21, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 20.Jul 2017 (Last edit 02.Aug 2017)
  • Employee

Teamwork

Q.Do colleagues work well together? A.Depends on the department you work in. Q. Do colleagues interact in an honest and direct manner? A. Honest, no. but an overly fake attitude of friendliness is what will help you climb the ladder here.

Communication

"need to know"

Attitude towards older colleagues

The company forces out the older workers.

Overall Compensation for your work

Responsibilities high, pay low.

Company Image

no.

Job security

Unstable. everyone expects to be fired or let go. Don't ask questions, keep your head down.

Challenging Work

no and no.

What I like about the company

n/a

What I dislike about the company

Cares more about making money off their employees than actually caring about their employees. If sales are bad, they have an associate % off sale and phrase it like its the highest % off of the year, but its technically not. Just worded to mislead their own employees so they can make up for previous losses.

Company culture
1.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
3.00
Communication
1.00
Gender Equality
3.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall Compensation for your work
1.00
Office/Work Environment
3.00
Eco-consciousness
4.00
Work-Life Balance
3.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
4.00
Workplace Safety
3.00
Challenging Work
1.00
Inclusive/Diverse
1.00

The following benefits were offered to me

Flex. working hours is offered Stock or equity options is offered 401(k) is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Jcpenney
  • City
    Columbus
  • Are you a Current or Former Employee?
    Former job since 2012
  • Position
    Employee
  • Department
    Others

There are no statements for this review yet.

Company response

The review above has been updated on Aug 2, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 07.Jul 2017
  • Employee
Company culture
4.00
Support from Management
2.00
Teamwork
1.00
Level of Autonomy
1.00
Communication
0.00
Gender Equality
0.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall Compensation for your work
2.00
Office/Work Environment
1.00
Eco-consciousness
1.00
Work-Life Balance
0.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
0.00
Workplace Safety
1.00
Challenging Work
3.00
Inclusive/Diverse
3.00

The following benefits were offered to me

Easy access to public transportation is offered 401(k) is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    J.C. Penney Corporation, Inc.
  • City
    New York
  • Are you a Current or Former Employee?
    Former job since 2017
  • Position
    Employee

There are no statements for this review yet.

Company response

The review above has been updated on Jul 7, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!




Other visitors also viewed

Review averages

  • 314 employees say

    Excellent (96)
    30.573248407643%
    Good (66)
    21.019108280255%
    Satisfactory (81)
    25.796178343949%
    Subpar (71)
    22.611464968153%
    3.09
  • 6 applicants say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.13

kununu score comparisons

JCPenney
3.09
320 reviews

Industry average (Retail/Grocery/Consumer Goods)
3.06
93,585 reviews

kununu average
3.15
2,144,000 reviews