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JCPenney:What's it like to work here?

United States Industry Retail/Grocery/Consumer Goods
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Review averages

  • 391 employees say

    Excellent (129)
    32.992327365729%
    Good (94)
    24.040920716113%
    Satisfactory (90)
    23.017902813299%
    Subpar (78)
    19.948849104859%
    3.20
  • 6 applicants say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.13

Other company profiles

Reviews for JCPenney

Reviews - What employees say

3.20 Employees say
3.13 Applicants say
  • 06.Dec 2017
  • Employee

Company Culture

Pretty big on it.

Support from management

Most managers are very helpful, but can sometimes be confusing and hard to find to talk to.

Teamwork

Very good for most part, but sometimes some employees don't put in as much work as others making it harder to complete certain tasks.

Freedom to work independently

Work together w coworkers in your assigned department and also others.

Internal Communication

Management can be confusing sometimes and sometimes don't come when called.

Gender Equality

There are definitely more females than male associates. Some managers treat females better than males/acknowledge them more.

Attitude towards older colleagues

The older associates and ones who have been with the company a long time are extremely helpful and kind. They are there to show you the ropes and don't judge when you make mistakes. Also help you when you don't know what to do in certain situations with customers.

Career Development

I asked some of my coworkers and most of the managers used to be sales associates to start but then got promoted.

Overall compensation for your work

For the long shifts and stress, pay could be better especially considering I'm a seasonal associate. And you're always on your feet so can wear you down as shift goes on.

Office / Work Environment

Mostly nice can be stressful at times but it is retail after all.

Work-Life Balance

Scheduling is pretty good.

Company Image

Pretty good as far as I know.

Job Security

They said they can only keep like 2 or 3 seasonal associates and it's mainly based on favoritism and the number of icaps you open up( which is hard to do in my opinion).

Handicapped Accessibility

Could be better.

Workplace Safety

Other than the rude customers, very safe working place.

Challenging Work

It is not an easy job like most people think, you have to stay on your feet, constantly deal with rude, impatient customers, and maintaining all the clothing and displays through out the day and the fitting rooms. Can also be hard when your having a bad day or not feeling well because you have to smile and act a certain way for "the customers" which I understand but not every day or anyone is perfect so they need to understand that a little better without getting upset/mad at employees.also they don't do a very good job training new employees and I can say they put me on the register up front on a busy Saturday and I had no idea what I was doing so it was pretty rough and intimidating. With other employees help and over time it becomes much better and easier to understand.

Suggestions for improvement

  • Better training and better pay for employees. Also more hours! Considering I was told I was not allowed to have a second job even though I wasn't getting as many hours as I needed because I need the money to support myself and pay my bills on time. Also being paid bi-weekly kinda is hard to deal w and accept.

What I like about the company

Friendly co-workers and for the most part great customer service.

What I dislike about the company

The push to open up several icaps each day with threat to lose hours or your job if you don't. Also scheduling is never set so they can change it last minute and you never really have a say so it can be confusing and annoying at times. And also when they only have one manager at the store when it's busy or near holidays.

Company Culture
3.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered
  • Company
    jcpenny
  • City
    ny
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Temporary
  • Department
    Distribution/sales

There are no statements for this review yet.

Company response

The review above has been updated on Dec 6, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



Suggestions for improvement

  • I think a few more people in each department would be good. I understand they are trying to hire more but it's hard being bounced around the whole store sometimes.

What I like about the company

Management has been very helpful in anything I need. They are always concerned with the employees well being. They are very flexible in hours and work with my schedule. They trust me to run my own department and now train others. I love this job. The pay s great and the management is awesome.

What I dislike about the company

They need to fix the back door as we can't enter there anymore and have to go through the front. It was better when we had the code to the back door and could go in there to the break room.

Company Culture
5.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Paid time off is offered
  • Company
    J.C. Penney Corporation, Inc.
  • City
    Sioux City
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

There are no statements for this review yet.

Company response

The review above has been updated on Nov 29, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



Support from management

They don't care about me in particular. I feel like I get treated like I'm not intelligent.

Teamwork

I get along with my coworkers

Freedom to work independently

Supervisor constantly breathing down our necks like we don't know how to do our job, when we do it every day.

Internal Communication

I hear more about it through other people's chats, or posted bulletins.

Gender Equality

No problem.

Attitude towards older colleagues

No problem.

Career Development

No comment

Overall compensation for your work

I make $2-3 less than coworkers that do the same job and have been working there less time than I have

Office / Work Environment

High pressure to get work done extremely fast with an understaffed team and an overabundance of tasks to get done.

Environmental Friendliness

Fake friendliness from some upper management.

Work-Life Balance

Early morning hours and off early afternoons off leave a nice part of my day open.

Company Image

Fine

Job Security

It's ok sometimes it's unfair what can get people in trouble

Handicapped Accessibility

No problem

Workplace Safety

No problem

Challenging Work

Physically and mentally exhausting and stressful

Inclusive / Diverse

Many diverse people, races, gay, lesbian. Non discriminatory.

Suggestions for improvement

  • Need more hires; a bigger team

What I like about the company

Coworkers

What I dislike about the company

Upper management and mandatory overnight shifts, such as inventory, holists, etc

Company Culture
0.00
Support from management
2.00
Teamwork
5.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered 401(k) is offered Desirable office location is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    JCPenney
  • City
    Lincoln
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Logistics/materials management

There are no statements for this review yet.

Company response

The review above has been updated on Oct 13, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 08.Jan 2018
  • Employee

Suggestions for improvement

  • Look at the person and their performance and not their nationality or how you get along with them

What I like about the company

Associates are friendly

What I dislike about the company

You get a promotion based on who your related to or how you are liked by management not by performance

Company Culture
2.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
2.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Paid time off is offered
  • Company
    jcpenny
  • City
    ny
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

There are no statements for this review yet.

Company response

The review above has been updated on Jan 8, 2018.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 27.Dec 2017
  • Employee

Company Culture

They let people do what they want

Support from management

Dont see him until we go to break or going home

Teamwork

No help

Freedom to work independently

Always working independent

Internal Communication

None at all

Attitude towards older colleagues

Very weak

Office / Work Environment

They do what they want

Work-Life Balance

Very balanced

Job Security

Bad i got robbed my first day leaving there

Suggestions for improvement

  • Need people to be on people like people be there and dont work all day but other do what they had to do

What I like about the company

None

What I dislike about the company

They pick and choose like i come to work on time until one week that i didnt have control over my tardy cause i have a child but people come in 2 or 3 hours

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
5.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
1.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
1.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
5.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
0.00
  • Company
    Jcpenny
  • City
    Atlanta
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Temporary
  • Department
    Others

There are no statements for this review yet.

Company response

The review above has been updated on Dec 27, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



Suggestions for improvement

  • Better health benefits. More choices would be beneficial.

What I like about the company

Very friendly. Feel like a big family.

What I dislike about the company

None. I approve of my company.

Company Culture
2.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
5.00
Handicapped Accessibility
3.00
Workplace Safety
2.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    JC Penney
  • City
    North Olmsted
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

There are no statements for this review yet.

Company response

The review above has been updated on Dec 22, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



Suggestions for improvement

  • No ao much. They have been around for a long time. The sales are still amazing.

What I like about the company

It is a very well known chain and the sales are amazing. Friendly and helpful.

What I dislike about the company

No healrh insurance is offeres at this time. Or dental insurance.

Company Culture
5.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Ability to work remotely is offered
  • Company
    JC Penney
  • City
    Naperville
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership

There are no statements for this review yet.

Company response

The review above has been updated on Dec 16, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 13.Dec 2017
  • Employee

Company Culture

They pretend it’s positive and upbeat but there’s constantly one level of upper management breathing down the neck of those below them

Support from management

Management often isn’t interested in hearing problems

Internal Communication

Communication can be very poor

Overall compensation for your work

Significantly underpaid

Suggestions for improvement

  • Invest money in payroll so there are workers on the floor to assist customers
Company Culture
2.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
2.00
Work-Life Balance
4.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    JCPenney
  • City
    Gordmans
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

There are no statements for this review yet.

Company response

The review above has been updated on Dec 13, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 12.Dec 2017
  • Employee

Company Culture

Employees do not matter!

Teamwork

No, structural support

Internal Communication

You only know the basics, poor training.

Gender Equality

No, women are like cattle to them.

Attitude towards older colleagues

No, most employees are young high school kids who only want to use their phones.

Work-Life Balance

Company is out for themselves! They don't care about your personnel life.

Company Image

Not proud to be treated like a dog. If you be at their beck and call, you'll be scheduled fewer hours on purpose, as a punishment!

Job Security

Yes, they do not high the demand for their stores anymore!

Handicapped Accessibility

No shopping carts for elderly people. Was told many times they don't like to shop there because of no carts.

Workplace Safety

I was hurt in breakroom. Passes out busting my head on cement floor, no one found me. I had to call over walkie after gaining consiouness.

Challenging Work

They do not reward you for going above and beyond your duties. Pay is not competitive.

Suggestions for improvement

  • New management required. I won't even shop Jcpenney now

What I like about the company

I dont. I'll never recommend them.

What I dislike about the company

Terrible management, low pay, no respect, treat you like you don't matter.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
0.00
  • Company
    JCPenney
  • City
    Muncie
  • Are you a Current or Former Employee?
    Former job since 2015
  • Position
    Employee
  • Department
    Others

There are no statements for this review yet.

Company response

The review above has been updated on Dec 12, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



Suggestions for improvement

  • The biggest improvement need is the area of technology. We should not still be using computers with 3.5 inch floppy drives.

What I like about the company

I make more than I have ever made. I am in trusted with expanding responsibilities to get me ready for the next level.

What I dislike about the company

There is to much micromanaging. We are giving checklist that look good for compliance but do not necessarily equal good results.

Company Culture
3.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
3.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
5.00
Overall compensation for your work
2.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Flex. working hours is offered Stock or equity options is offered 401(k) is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    JC Penney
  • City
    Indianapolis
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

There are no statements for this review yet.

Company response

The review above has been updated on Dec 9, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!




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Review averages

  • 391 employees say

    Excellent (129)
    32.992327365729%
    Good (94)
    24.040920716113%
    Satisfactory (90)
    23.017902813299%
    Subpar (78)
    19.948849104859%
    3.20
  • 6 applicants say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.13

kununu score comparisons

JCPenney
3.20
397 reviews

Industry average (Retail/Grocery/Consumer Goods)
3.11
108,190 reviews

kununu average
3.22
2,353,000 reviews