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JCPenney:What's it like to work here?

United States Industry Consumer Goods/Grocery/Retail
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Review averages

  • 600 employees say

    Excellent (218)
    36.333333333333%
    Good (151)
    25.166666666667%
    Satisfactory (124)
    20.666666666667%
    Subpar (107)
    17.833333333333%
    3.30
  • 6 applicants say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.13

Reviews for JCPenney

Reviews - What employees say

3.30 Employees say
3.13 Applicants say
  • 05.Dec 2018
  • Employee

JCPenney

4.33

Company Culture

My store 2102 has always shown concern for their employees and is willing to work with your schedule the best they can.

Support from management

I give 3 stars for now because there is a new assistant mgr who recently did not support me but automatically takes the other side before hearing both sides of the story. My manager and supervisors are great about hearing both sides.

Teamwork

The supervisors try their best to work as a team with us. My team is great because we all are there to help each other. A team is only as good as the supervisors and employees are.

Freedom to work independently

My supervisors have seen they can count on me to make a good decision without bothering them on small matters so they have given me the ability to make those decisions.

Internal Communication

No one's perfect but I haven't had a problem with communicating with my bosses. They are there to listen for you and help with any problems.

Gender Equality

Male or female if you can do the job and fit the qualifications then you will be considered for the position.

Attitude towards older colleagues

Respect is shown to me at least at my store 2102.

Career Development

There is a lack of courses that could prepare someone for upper management if they were thinking of it.

Overall compensation for your work

It's retail so you don't get paid your worth.

Office / Work Environment

Our supervisors and store manager try hard to make it a fun environment with the different teams in the store.

Environmental Friendliness

Our store always looks clean

Work-Life Balance

I don't have a problem getting time off when I need it. I always try to give some notice. It's only fair.

Job Security

As long as you do the job you have a job.

Handicapped Accessibility

Our customers who have a mobility problem can move in the store with no probl

Workplace Safety

We all take safety seriously so there is always someone available to clean up spills. Also if we need to do a lot of lifting then we can express a need for safety apperatices and it will be provided.

Challenging Work

It's retail what can I say

Inclusive / Diverse

I have expressed how much I like diversity in my job and my supervisors have trained me to be able to fill in many positions when needed.

Suggestions for improvement

  • Supervisors all the up to the CEO need to work along side the employees for at 2 weeks to see what they experience .

What I like about the company

The people I work with

What I dislike about the company

Their greedyness. I say this because the employees can't spend most holidays with their family. The family dynamic is falling apart and I feel this is just one of the reasons.

Company Culture
5.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered 401(k) is offered Reimbursed daycare is offered
  • Company
    JCPenney
  • City
    Lincoln
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Distribution/sales

The following perks were offered to me

Employee discounts is offered
  • 22.Aug 2018
  • Employee

Company Culture

The company pretends to care about its employees being treated fairly but when you file a complaint about a manager HR is automatically on their side.

Support from management

There is not a lot of support from the managers in the In-Home Custom Windows Division. They are overwhelmed with all of the non-supportive activities they are tasked with performing.

Teamwork

I worked for the In-Home Custom Window Department as a Custom Decorating Consultant. The Decorators and Installers shared decent relationships with each other and tended to work well together.

Overall compensation for your work

This position is straight commission. There is a draw which has to be paid back.

Work-Life Balance

This job is very demanding if you want to pay your bills. The company does not advertise to anyone other than J C Penney credit card holders so the people who can really afford the window treatments that will profit you are not being targeted.

Job Security

The company still operates the In-Home Custom Windows (formerly Custom Decorating) like it is the only show in town. In a market like Atlanta (a style center) there needs to be a progressive marketing campaign in place to stand up against the numerous drapery work rooms, furniture stores with in-house Designers who recommend workrooms, Fabric Companies (that provide the quality of fabrics we offer for half the price)that have in-house workrooms, etc. The division frequently undergoes drastic changes that cause months of chaos and drastically damages our ability to provide excellent customer service, which in turn affects your repeat business and your pocket book.

Suggestions for improvement

  • They need get a real budget for marketing and hire some real marketing professionals

What I like about the company

Very good PTO; Insurance: Medical, Disability, Life, etc.; Bereavement, IRT (illness recovery time); employee discount.

What I dislike about the company

No one to rely on in HR to assist with problems related to management. The company makes changes that are not always sound in judgement.

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered Desirable office location is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    j c penney inc.
  • City
    Atlanta
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Distribution/sales

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered
  • 21.Mar 2018
  • Employee

Hated it

2.61

Company Culture

The company shows no interest in the employees or solving any employee problems.

Support from management

Management only covers its own behind. If you don’t meet your goal they dont care. If you do then good for you! They care mainly about if you sell credit cards.

Teamwork

2 stars because we would sometimes work as a team but most of the time people would call off without reporting and no one would care enough to help out in the department. And if they did help out it would be for about 15 minutes and leave angry for doing so.

Freedom to work independently

You get to roam the store helping customers. And get to have 1 on 1 with the customers.

Internal Communication

JCPenney would rather lose a whole department team than to attempt to solve a problem. They would rather ignore the problem .

Gender Equality

All genders worked when I was there.

Attitude towards older colleagues

No discrimination against age.

Career Development

You won’t grow in this company. It’s a good company to work for if you want to experience the retail life.

Overall compensation for your work

I worked hard in this job. I worked there for a year and the most I’ve gotten was $2 for each credit card I sold.

Office / Work Environment

Management isn’t good. The store is usually a mess. Customers tend to get rowdy and management doesn’t do anything to avoid it.

Work-Life Balance

You get your schedule 2 weeks in advanced but it is not a stable schedule.

Company Image

Not at all.

Job Security

It’s stable until they randomly cut your hours to hire more people.

Workplace Safety

A lot of rowdy customers. Once had a person who was thought to have a gun run inside the store. He didn’t have one.

Challenging Work

I worked in the Sephora department which I am very proud of my work.

Inclusive / Diverse

Diverse as in racial , religion and orientation yes. They don’t seem to care who they hire .

Suggestions for improvement

  • Stop ignoring the problems employees are having. Follow the rules you have applied. Listen to the employees. Make management step up and do their jobs.

What I like about the company

The only thing I liked was that I gained experience.

What I dislike about the company

About everything.

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
4.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
3.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered
  • Company
    JCPenney
  • City
    Thousand Oaks
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Employee discounts is offered

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Review averages

  • 600 employees say

    Excellent (218)
    36.333333333333%
    Good (151)
    25.166666666667%
    Satisfactory (124)
    20.666666666667%
    Subpar (107)
    17.833333333333%
    3.30
  • 6 applicants say

    Excellent (2)
    33.333333333333%
    Good (1)
    16.666666666667%
    Satisfactory (2)
    33.333333333333%
    Subpar (1)
    16.666666666667%
    3.13

kununu score comparisons

JCPenney
3.30
606 reviews

Industry average (Consumer Goods/Grocery/Retail)
3.19
142,997 reviews

kununu average
3.33
3,016,000 reviews