Support from management
My store has some of the best managers in the entire company I think, but like all managers they have their flaws. They respect you as an employee and encourage you to do your best. But I constantly run into the issue of my opinions being ignored when asked for. I am hardly ever involved in a decision making process even when it directly affects me.
There is a clear lack of communication between upper management and the all important sales associate. It does feel sometimes the blood and heartbeat of the store is forgotten.
Women, I feel, still do not hold the same amount of force a Man would in the exact same position. I see it every day in our upper management.
Overall compensation for your work
I do not believe that we are compensated enough for the jobs we do. As cuts to staffing have been made, workers remaining are required to pick up more duties and hours with no increase in pay or benefits. The benefits package for employees is also outdated, expensive, and does not cover what it should for its cost.
There is a recycling program in place but it is the bare minimum of what we could be doing.
When hours are available, you are pressured to take them only because it doesn't happen very often. They try their best to work a schedule that you pick out.
I openly tell people I work for JCPenney and invite them to come and visit our store. I love my job that I do even with its downfalls.
There are a lot of job insecurities, and organizational restructuring is a big part of that reasoning.
They are handicapped accessible, and would provide the tools and resources needed for people with disabilities if they were able to get the resources.
The company provides training, and constantly preaches safety. However eyes cannot be everywhere and most employees do not follow safety protocol in order to get their jobs done as quickly as possible.
The work is not very challenging, but I am proud of what I do. It is hard work, but not challenging.
Inclusive / Diverse
My store is very inclusive to all races, religions, ethnic backgrounds, and sexualities.
Suggestions for improvement
- My biggest suggestions are to pay your retail associates a livable wage, and listen to their ideas. If you pay them, they will produce for you exceptional results in sales and customer service. It has been proven time and time again with Apple, Costco, and other major retailers who pay their employees enough to not have to worry about where they will get their next meal.
And to my second point. I encourage management to preach listening to your associates when they tell you their ideas, and give them credit for it. If you are doing a reset of merchandise, ask their input. What gets the most traffic and where. how to blend the floor so that all items get a decent exposure. Sure numbers tell you some things, but there is a human touch only humans can see.
What I like about the company
As an employer, JCPenney is wonderful at flexible scheduling. It is the perfect job for anyone in school who needs to make a custom schedule that fits around their already packed schedule. They will also allow you to request time off, which you are not paid for, but if approved you are guaranteed not to be Scheduled for that time. Which is great, especially if you work part time.
What I dislike about the company
What I don't like mainly is the pay. We are the foundation of the company believe it or not. Without the retail associates, the store would not make a cent. And we are paid the bare minimum for it. I have only received a 5 cent raise the entire time I have been employed there.
Managers do tend to ignore your opinions. They believe they know the store better than you, which is to be expected.
The benefits package is terrible to say the least, all except for the 401K which was recently changed and is actually not bad at all.
Under-staffing and not enough budgeted hours is also another major problem.