- Jetblue Airways Corporation17.Feb 2017
Everyone is in a clique. Heaven forbid if they find you aren't in their clique. If you fit into their clique you will be fine.
Support from Management
They expect you to make everyone happy, literally everyone. This isn't possible unless up have an aircraft and crew up your sleeve. The goals are phrased with ambiguous terms and quality control system is designed to be vague so that they can pick and choose who to punish. The same call from representative A could score as a pass while representative B scores a fail.