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Joann Fabrics and Crafts:What's it like to work here?

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Joann Fabrics and CraftsJoann Fabrics and CraftsJoann Fabrics and Crafts
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Review averages

  • 24 employees say

    Excellent (7)
    29.166666666667%
    Good (10)
    41.666666666667%
    Satisfactory (3)
    12.5%
    Subpar (4)
    16.666666666667%
    3.27
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Joann Fabrics and Crafts

Reviews - What employees say

3.27 Employees say
0.00 Applicants say
  • 03.Jul 2018
  • Employee

Company Culture

The company requires lower-level managers and employees to push sales and upsell. However they refuse to give employees the tools necessary. They also will not replace failing equipment.

Support from management

Store managers and assistant managers are very helpful and supportive, corporate managers are not.

Teamwork

The retail workers have a strong teamwork ethic with occasional hiccups. Corporate level employees rarely lift a finger to help retail workers.

Freedom to work independently

The majority of the time you'll be working as a team at the registers or on the cutting counter. There are opportunities to work alone when there are breaks in the lines in order to put back goods or fabrics.

Internal Communication

The employees will hear plenty about their work and how the customers feel from upper management, but upper management does not adequately provide tools for service level employees to send messages up the chain.

Gender Equality

Women are treated fairly and paid well. In fact, you'll find that most of the women are paid more than the men there, at least at the retail level.

Attitude towards older colleagues

The majority of employees at the retail level are older than 30.

Career Development

The company does not promote from within, at all. If they are looking to fill vacant positions they will hire from whoever decided to apply to the job that day.

Overall compensation for your work

The company will do everything in its power to underpay you for your work. The starting pay rate is minimum wage, $7.25 per hour. Each year part-time employees get a raise of $0.20 to their pay rate. After working there nearly three years I still haven't broken $8.00 per hour.

Office / Work Environment

The employees and managers at the retail level are friendly and kind. The corporate managers are fairly overbearing. The major problem is that managers will not defend employees from abusive or agressive customers.

Environmental Friendliness

The store recycles the cardboard boxes from shipping and from the fabric bolts, but most of the other waste goes into trash bags to be thrown out.

Work-Life Balance

The majority of retail workers are part-time so its easy to have a strong work-life balance, if you can afford it.

Company Image

I am no longer happy to work for this company. The company will drag you through the dirt in order to make ammends with customers, no matter what kind of lie they weave.

Job Security

As long as you put in the work and show up on time, you'll be asked to stick around. If you quit however, you will be forgetten quickly.

Handicapped Accessibility

The bathrooms are equipped with the necessary facilities to be handicapped accessible. However, we only have one electric riding cart for the handicapped and elderly.

Workplace Safety

Only time I've been injured on the job was when a few cans of spraypaint landed on my head after pulling down a top stock box for stocking.

Challenging Work

The only challenging part of the job is the inability to tell the customer "No, that's not how that works." The store managers will bend over backwards to help customers but will threaten firings for employees who compain about unfair wages.

Inclusive / Diverse

There's a strong number of minorities employed at the retail level, I don't know about the corporate level though.

Suggestions for improvement

  • Stand up for your employees, otherwise the goods ones will just keep on quiting.

What I like about the company

The work required isn't exactly hard and most of the customers are kind and friendly.

What I dislike about the company

They don't pay well, they don't have good pay increases, they don't promote from within, and they do not care about employee well being.

Company Culture
1.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
2.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
2.00
Handicapped Accessibility
2.00
Workplace Safety
3.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered 401(k) is offered
  • Company
    JoAnn Fabrics and Crafts
  • City
    Marietta
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Distribution/sales

The following perks were offered to me

Employee discounts is offered

Suggestions for improvement

  • I would provide communication to all departments. I would provide a Quality Assurance department to review the calls and emails with customers. In that Quality Assurance department, I would offer coaching and resources for that representative to be able to provide exceptional customer service. I would remain fair and consistent with all employees.

What I like about the company

I have met a few nice people.

What I dislike about the company

The lack of communication- changes or issues that arise are not shared with the department. Supervisors only provide communication to "some people"
Providing quantity over quality to customers- if the call volume is high or there are a lot of emails from customers, their main goal is to get the customer off the phone as quick as possible and reply to an email as quick as possible.
Many different screens to work with- The amount of screens to access are outrageous. You may have to access anywhere from two - five screens in order to provide a shipping status to a customer.
Obvious favoritism- If you are a favorite, you will be pulled to do other little misc jobs, which are not part of your job description, such as, remodeling of desks or office space. Going to the movies

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
5.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Joann Fabrics and Crafts
  • City
    Hudson
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Employee discounts is offered

Suggestions for improvement

  • I would appreciate more understanding that bigger stores cannot survive on the tight constraints they're blanketing on all stores.

What I like about the company

I love helping people, so being able to help customers with their projects every day makes me happy.

I also a happy to work with such a positive team that is very supportive.

What I dislike about the company

I've seen hours cut back so far that there is product in the back room that arrived a month ago and is still in boxes.

I've seen store managers that have no idea what they're doing and have no desire to learn things so everyone else has to pick up their work.

Company Culture
4.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
3.00
Environmental Friendliness
2.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Joann Fabrics and Crafts
  • City
    Colorado Springs
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered

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Review averages

  • 24 employees say

    Excellent (7)
    29.166666666667%
    Good (10)
    41.666666666667%
    Satisfactory (3)
    12.5%
    Subpar (4)
    16.666666666667%
    3.27
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Joann Fabrics and Crafts
3.27
24 reviews

Industry average (Other Industries)
3.30
164,552 reviews

kununu average
3.33
2,966,000 reviews