- JoAnn Fabrics and Crafts03.Jul 2018
The company requires lower-level managers and employees to push sales and upsell. However they refuse to give employees the tools necessary. They also will not replace failing equipment.
Support from management
Store managers and assistant managers are very helpful and supportive, corporate managers are not.
The retail workers have a strong teamwork ethic with occasional hiccups. Corporate level employees rarely lift a finger to help retail workers.
Freedom to work independently
The majority of the time you'll be working as a team at the registers or on the cutting counter. There are opportunities to work alone when there are breaks in the lines in order to put back goods or fabrics.
The employees will hear plenty about their work and how the customers feel from upper management, but upper management does not adequately provide tools for service level employees to send messages up the chain.
Women are treated fairly and paid well. In fact, you'll find that most of the women are paid more than the men there, at least at the retail level.
Attitude towards older colleagues
The majority of employees at the retail level are older than 30.
The company does not promote from within, at all. If they are looking to fill vacant positions they will hire from whoever decided to apply to the job that day.
Overall compensation for your work
The company will do everything in its power to underpay you for your work. The starting pay rate is minimum wage, $7.25 per hour. Each year part-time employees get a raise of $0.20 to their pay rate. After working there nearly three years I still haven't broken $8.00 per hour.
Office / Work Environment
The employees and managers at the retail level are friendly and kind. The corporate managers are fairly overbearing. The major problem is that managers will not defend employees from abusive or agressive customers.
The store recycles the cardboard boxes from shipping and from the fabric bolts, but most of the other waste goes into trash bags to be thrown out.
The majority of retail workers are part-time so its easy to have a strong work-life balance, if you can afford it.
I am no longer happy to work for this company. The company will drag you through the dirt in order to make ammends with customers, no matter what kind of lie they weave.
As long as you put in the work and show up on time, you'll be asked to stick around. If you quit however, you will be forgetten quickly.
The bathrooms are equipped with the necessary facilities to be handicapped accessible. However, we only have one electric riding cart for the handicapped and elderly.
Only time I've been injured on the job was when a few cans of spraypaint landed on my head after pulling down a top stock box for stocking.
The only challenging part of the job is the inability to tell the customer "No, that's not how that works." The store managers will bend over backwards to help customers but will threaten firings for employees who compain about unfair wages.
Inclusive / Diverse
There's a strong number of minorities employed at the retail level, I don't know about the corporate level though.
Suggestions for improvement
- Stand up for your employees, otherwise the goods ones will just keep on quiting.
What I like about the company
The work required isn't exactly hard and most of the customers are kind and friendly.
What I dislike about the company
They don't pay well, they don't have good pay increases, they don't promote from within, and they do not care about employee well being.
The following benefits were offered to me
- CompanyJoAnn Fabrics and Crafts
- Are you a Current or Former Employee?Current employee