There seems to be a disconnect to me on the company culture that is expressed through emails from high level leadership and staffers who are taking care of patients directly. While upper level management portrays extreme positivity, there is a disconnect when in practice on site from management the culture includes coercion and reported threatening tones.
I applied to numerous positions both laterally and up. For two positions up I was denied given reasons: "We think you'd be best as a liaison to our department while remaining staffing" and "We think you would be best working with the discharge area" which implied remaining in a staffing position. It came across as very paternalistic and more productive feedback on how I could have improved would have been welcomed. When I responded that others with my same qualifications have been accepted the company leadership did not respond but had conversations with my manager rather than approaching and including me directly. For the lateral position moves which were for reasons of better schedule and change of location, I was simply never contacted, even though I confirmed with HR that my application was received. This company has seen significant growth, however to me as an employee working there longer than most decision makers in the application process it felt like betrayal to see the company hire from outside those who had similar or lesser qualifications. I do hope that the leadership there will become tempered with decision making that connects more to staff.I question discrimination.
Office / Work Environment
The work environment at my particular site was very fast paced and busy. There was little room stepping away to reorient yourself after a conflict from an upset customer or associate.
While the facility is beautiful it is also usually very cluttered. Boxes on the floors, risks for tripping, little room for over the counter products and insufficient hospital support to keep theft from occurring. Some areas need multiple people to move around yet there is only space for one. See my other comments on safety needles and hazardous materials.
I brought up issues related to employee safety related to pharmacists administering vaccines w/o safety needles and pharmacy workers awareness of handling hazardous materials. While sometimes my concerns were heard, an equal number of times they were dismissed by key leaders. When I requested to change policies related to these, my requests were dismissed and/or shot down by key leaders resulting in no changes to these workplace safety issues.
Suggestions for improvement
- Make policy changes to protect employees safety as regards to safety needles when administering immunizations, and create new policies to raise awareness of hazardous medications.
What I like about the company
I like the approach to patient safety and just culture around medication errors.
What I dislike about the company
I do not like the way the company communicates to staffers using a top down approach. Specifically when related to workers rights, paid leave, and benefits.