- Keenan & Associates20.Jan 2016
I was on a temp assignment with Keenan and Associates only once so didn't know much about the company culture, I have worked at numerous other TPA's so they were all much the same. Crawford and Company values it's company for the quality work they put out but when they merged with Broadspire, all their cared for then were the numbers.
Support from management
Truthfully this question would be difficult to answer being I was only temping on the medical only desk for a few months. The desk was totally behind . From speaking with a few long time employees comments were stated this person would get behind on the desk, then take a medical leave in hopes that the temp would clean it up prior to her return. Which I did!
Again being a temp I really wasn't there long enough to make this observation.
Freedom to work independently
I have handled medical only desk for many years and your case load is always exceeds ones ability being you have only so many hours per day to meet goal. A medical only desk can range from 300 on up pending files. And their expectations is a one on one closure ratio. Also it wasn't unusual to receive 10/20 new claims per day.
Communication, well my supervisor wasn't there much but I knew the tasks and what needed to be done so didn't need much guidance in getting the job done.
Well, :) there is an old saying don't burn bridges? I have over the years observed such discrimination. Was only a temp at Keenan for a short time,so I can't really say there but had a supervisor laugh at me one time when I was shocked to observe certain inappropriate behavior with management and workers. She told me this goes on in most work places???? Made me want to retire.
Attitude towards older colleagues
In past employment I have observed this. I can respect a employer who is young being over me. But sometimes a senior worker finds it hard being they usually have much more knowledge and experience in the job then the young supervisor or manager and I have seen the younger person having trouble dealing with this. I had to quit my job back in 2009 when my father had a stroke. When he passed away my ability to get back into the work force has all been in vain. Two factors, I am over 60 and not bilingual here in Orange county. I was willing to take a pay cut but they still wouldn't hire me. I had a supervisor make this statement, that she would rather hire someone younger right out of college then an older and more experienced person. I asked her why? She stated that they would be less abate to be jaded from the business? I responded maybe, but this young person has acquired the ability to go the distance with the day in day out sometimes monotony of a job. For there are good days and bad? So when she hired this young person and I had to train her, I told my supervisor I will give her maybe two weeks, she proved me wrong, she went a month and then left.
Have to give Farmers Insurance Claims in Orange county back in the 80's when I started high points for on the job training. And at the time every desk you learned was a promotion. Since Zurich took over that has changed.
Overall compensation for your work
Farmers again their salarys were definitely not competitive but their profit sharing and pension plan was great. Zurich took over and all benefits were dropped.
Office / Work Environment
It was an average size work place. Nothing exceptional but adequate.
Workers were friendly to me. Some appeared to have certain issues with others and management. But really didn't lend an ear to this being it is not productive and is not my place. Advised them to speak with HR. Did have some concerns with this supervisor that sat next to me. He did mention his years handling the MO desk I was on, and his goals was to take the managers job??? OMG :) Didn't speak to much with him.
Work-Life Balance. Is there such a thing. LOL Over the years I had acquired multi-tasking skills. Was a necessity to learn being the case load was always so large.
Well, Corporate and the claims offices images and reality's do somewhat defer. But pretty much every office I have worked at they tried though trail and error. If you were fortunate to have a manager that cared. I did have at a few places and business was successful. But then there were some manager that were on a power trip with the wipe! Didn't stay there long. But sometimes an employee doesn't have a choice of the matter and it makes for a very long day. And productivity suffers.
Used to be in the days of old. You did your job to the best of your ability and you had job security. Not anymore. As a matter of fact they make you signed an agreement that they can let you go for no reason. Sad!
Yes, to a certain degree. There was an adjuster who injured herself on the job . But can't say I recall anyone at my jobs that was hired with any disabilities.
Some of the companies I had worked for did. Some not.
Handling claims is a challenging career. But I enjoyed assisting an injuried worker in getting the proper medical care pending his recovery.
Inclusive / Diverse
Well, again that would be
an ideal company to work for but not always the case when company's loose site in caring for their workers above the $$$numbers. I worked for a company called Farmers Claims for almost 15 years and in the beginning they took care of their workers, and in turn the workers gave a 110% of effort. Then the take over when Zurich came on board and big time lay offs, no more yearly raises, benefits dropped. etc.
Suggestions for improvement
- More open meetings for the employees and management to vent and find solutions to issues without fear of speaking up. I had a great manager years a go that was all ears to issues as long as we had solutions.
What I like about the company
Being a temp for only a few months I couldn't really answer this question. Their reputation was positive. My position as a MO adjuster rarely comes available so when my recruiter told me about the temp position I had agreed to give it a try.
What I dislike about the company
Really don't have any negatives about my time as a temp worker there. But usually the complaints that most adjusters have, case load to large and not enough time in the day to handle the claims properly. And your job is on the line if you don't make goal at the end of the month. The life expectancy of an adjuster is about five years I hear because of this factor.
- CompanyKeenan & Associates
- Are you a Current or Former Employee?Former job since 2012