Thank you for your interest in our Customer Success team! The mission of the Customer Success team is to ensure high customer satisfaction, advocacy, and retention. We do this by driving product adoption, proactive engagement, and helping the customer realize the value of kununu. The reason we focus on those areas is because renewals, to us, is not a task, but a milestone. In other words, our Customer Success Managers are responsible for renewals, with the renewal journey starting the second a customer interacts with the team. In terms of upselling, our CSMs are encouraged to upsell based on the genuine need of a customer.
Questions and Answers
Wondering what it's like to work at kununu US? Get answers from people who work there.
Cusromer Success is a highly valued sales and services role at my company. How do you at Kununu proactively engage customers, prospects and partners to engage customer success as a pivot to overall revenue growth? I work at a security company where we, as customer success managers, upsell and cross sell through our platform. If I were to work here at Kununu would I have that ability to sell to my customer base. If so I would be highly interested.
Asked on March 21, 2018 by an applicant
what are you doing protecting my data
Asked on March 20, 2018 by a current employee
I'm not sure if you're asking "what are we doing (to) protect your data", or "what are we doing, protecting your data (from you)"? Do you mind clarifying?
why is your database not current regarding Boston startups
Asked on March 9, 2018 by a freelancer
Thanks for your question! Our database includes any company that has at least 1 review from a former employee, current employee or applicant, so by that standard it is current. I do get the point of your question though, which is that it'd be great to have all companies you'd like to learn about on kununu. We are working on it! :) Please let me know if that doesn't answer your question.
This question has been removed by the user.
Asked on February 27, 2018 by an applicant
No answers available
Does kununu offer sponsorships for international undergrads?
Asked on February 14, 2018 by an applicant
Thanks for your question! We don't currently have a formal program for undergraduate students, international or otherwise, though we do frequently have internships. We would likely treat sponsorship on a case by case basis. Please let us know if that doesn't answer your question!
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Asked on January 30, 2018 by a current employee
No answers available
I heard the whole US team was invited to a global kickoff in Europe? Is that true and what was it like?
Asked on January 25, 2018 by an applicant
That is very true! You have a good source. The event was great. All 4 offices(Boston, Vienna, Porto, Berlin) of kununu were there. We talked about our core values, our strategies for growth, and how we are going to help people become HAPPIER in the Work-Life by providing "Workplace insights that matter."
What's working in the Boston office like? What do you do to collaborate with your counterparts in Austria?
Asked on January 23, 2018 by an applicant
Working in Boston is awesome - it's even cooler that we get to integrate with our counterparts in Austria on a daily basis. We have an internal chat channel where we can share ideas and support each other! Sometimes European offices travel to Boston and vise versa!
Working in the Boston office is great! Awesome location in an up-and-coming area, cool and cozy office space. We work and move fast like a small startup, but with the foundation and support of our Austria counterparts (and beyond). When it comes to collaborating, our Boston team connects with our Vienna team multiple times per month as a large group with video conferencing, and even more frequently in smaller groups on specific global projects. Individual team members from both locations fly out to visit each other on a regular basis and we also communicate with each other pretty much daily on Slack :)
How does kununu celebrate the Holiday season?
Asked on December 5, 2017 by a working student
We have a number of people in the office who are Christmas junkies (but usually every holiday is well celebrated), so we've planned an awesome off-site party for the team and their significant others and will also be doing a secret santa at the office as well. We really exemplify the work hard, play hard spirit and I know I appreciate the opportunity to have some fun with my co-workers.
What is the best part about working at kununu?
Asked on November 2, 2017 by a current employee
The best part of working at here is the BOLD team committed to INGENIOUS IMPROVEMENT and GIVE A D@MN about providing transparency to job seekers.
Everyone at the office is super passionate about what we do for both businesses and users of the platform. Its encouraging to see my colleagues want to be successful and to create a better workplace for all. Also - our office environment is the epitome of work hard play hard. We push through goals, but take the time to come together as a team and enjoy the fruits of our labor.
what data protection do you have
How the company help employees to keep appropriate work-live balance?
Asked on October 2, 2017 by a current employee
Great work/life balance here - we have the freedom to work from home (remote) once a week and/or if we have to be home for the cable or internet guy. We are also a dog friendly office and have some of our office pups in a few days a week!
What's the company culture?
Asked on September 29, 2017 by an anonymous user
We work together to overcome obstacles and challenge ourselves to make ingenious improvements. Our team has a lot of fun along the way with awesome team events. The kununu office is above a Craft Beer Cellar... need I say more?
The culture here has a 'start-up' feel to it - if someone has too much work on their plate, someone else usually jumps in to give a lending hand. I'm also a big fan of the Friday catered lunches and basketball on Tuesday nights.
I really appreciate that I'm able to collaborate with my whole team. You're never alone and you're encouraged to speak up and ask for help if you really need it. The whole office really focuses on exemplifying our core goals and I love that we are all open minded and making ingenious improvements weekly.
Here at kununu, we have the unique advantage of combining the excitement of startup culture, the satisfaction of figuring things out for the first time, and the backing of our successful heritage in Europe. Highly recommend!
What are some of the best things about the kununu team?
Asked on September 28, 2017 by an applicant
We are a close knit family that drinks and thinks together! Our bond is one of a kind!
My favorite things about the kununu team is that your voice/opinion is heard in all decisions and that we are helping companies showcase their employer brand in a way that they weren't able to before working with us!
Are there plans to open other kununu offices across the U.S. in different cities?
Asked on September 22, 2017 by an applicant
Currently we do not have plans to open any more offices across the U.S., Boston is home and we love it here!
Where did the name of the company come from?
Asked on September 19, 2017 by an anonymous user
It came from a Swahili word for "open page" which alludes to our mission of transparency