- Lebakkens, Inc. of Wisconsin16.Dec 2015
The regional manager would create an atmosphere of terror whenever he was in the store because he was like a ticking time bomb. You never knew what kind of mood he would be in, or what would set him off. He was constantly picking on employees, about the way they dressed or smelled, or about the car they were driving. He also was very confrontational, and would not allow anyone to speak or defend themselves during those confrontations. I rarely ever heard any positive comments from him, the owner, or the store manager. The other employees that worked there were sometimes very strange, and I heard from several of the female customers that they had been contacted by employees outside of work hours (the employee had attained the womans' phone numbers through company records) looking to "hang out." Many of the women confided in me during my brief employment there, that they were very creeped out by those guys, and didn't want to talk to them anymore. It made the work environment very awkward, and even hostile at some points.
Support from management
Management would often "write up" employees for circumstances that were out of the employees control. Those write ups were then put into a permanent employee file, and used against them if needed (to deny unemployment/reasons for firing or demotion). In one case, they moved an employee to a different store, which was 45 minutes away, and offered no additional compensation to make up for the gas or drive time, nor did they increase his pay. I overheard the regional manager say that they did that because they wanted to force him to quit because he was getting old, and wasnt "working to their standards". The man had just married, and his wife was 8 months along with their 1st child, and had missed days/been late due to complications with his wifes pregnancy.
Most employees hated the job so much that they didn't care what happened if something went wrong. That made it very difficult for management to do their jobs, and made the work environment incredibly hostile.
Freedom to work independently
There are only 4 or 5 employees per store, so every employee is overloaded. I would go home every night concerned about the work I had waiting for me the next day. Policy was to not leave until all the work was done, but no one would ever leave if that were the case. There's not enough employees to be able to take care of customers and to do all of their work in the same day.
One of the only things I say they do well. Stores are constantly in contact with one another, and the corporate office.
I was told more than once that I was not allowed to do something because I am a girl. I also heard from other female employees that they were ridiculed if they were having female troubles at work (a.k.a cramps, morning sickness, etc.)
Attitude towards older colleagues
Refer to 1st comment.
They do support promoting from within, and usually hire those who are looking for long term employment. They are usually good about developing their employees but often expect too much from them too early, which is very detrimental.
Overall compensation for your work
Paid time off/paid vacation, 401k match, some bonuses. They used to offer health insurance, but I've heard they recently cut it due to Obamacare.
Office / Work Environment
Not the best, but not the worst. Computers are a bit outdated, and the building was never in great shape.
The only enjoyable part about their hours is that you have sundays off, and will usually be home by 7pm on weeknights. Vacation can only be taken during the 1st, 2nd, and 3rd quarters, so no holiday vacations (unless you're really lucky). They also only have 4 or 5 employees, so if someone calls in sick, or needs time off, everyone else is under even more pressure to do that persons work, in addition to their own. Overtime is encouraged (only if needed), but if you're a salaried employee, it doesn't matter, you only get paid for 40 hours, even if you end up working 80 (which around the holidays usually happened)
It was rare to hear any positive remarks about the company in general, but they did happen. Most of the employees hated working there, mostly because the regional manager was so difficult to work for.
I constantly felt like my job was being threatened while I was working there. It seemed like I was being told weekly that something I had done (which was always in compliance with company policy) was going to get me fired because it was going to upset the owner/regional manager. I also know several employees who were let go for ridiculous reasons, so I never felt safe in my job.
One thing they did perfectly every time. Employees were required to wear/use proper safety equipment in every situation, and were written up and counseled if it was discovered that they were being unsafe.
The work was challenging because of the nature of the rent to own industry. Many of the people we serviced were criminals and people in tough financial situations. I was put in many difficult situations where I was actually in fear of what the customer might do because it's such a confrontational job.
Inclusive / Diverse
The extent of their diversity is employing African americans
Suggestions for improvement
- If you want employees to stick around a little longer, treat them better. Get more employees in there so that each employee has a manageable workload, and offer them better benefits. Tell the owner to quit taking 6 vacations a year to Aruba, and start paying his employees more, and maybe they'll do better work. Employees who feel like they are appreciated will work like they are.
What I like about the company
What I dislike about the company
The work load, terrible employee attitudes, and a general lack of accountability in the higher ranks. It's always someone else's fault that something happened, and the owner was always right, no matter what. The way customers were discriminated against (someone could be denied a rental because of their criminal background), and the generally abusive employee/customer relationship if you don't pay your bills exactly on time.
The following benefits were offered to me
- CompanyLebakkens, Inc. of Wisconsin
- CityGreen Bay
- Are you a Current or Former Employee?Former job since 2013