I personally didn't trust any of the supervisors and some of the seasoned employees. There was alot of negative "gossip" behind peoples backs, which is almost normal for any job that is constantly bringing in new, younger employees who have more training and learn quickly. Going back to the teamwork aspect, the seasoned employees never really offered any support to the newer employees and/or struggling employees. I didn't feel that it was offered from Leadership either. Working at this company was very stressful due to this. Not only did you have to deal with your huge workload and difficult customers, but you also have to deal with some employees trying to sabotage your job and talking negative about you to other people.
Support from management
Leadership Support with this company was in essence non-existent. There are multiple departments with multiple managers/supervisors but they do not seem to work well with their employees. Some of the managers did not seem concern with how they're employees did their jobs as long as a quota was met at the end of the day. Alot of the managers were way too lax and played favoritism with more seasoned employees and ostracized new employees and/or didn't help them in their time of need. They pretty much would throw employees to the wolves (customers) to deal with escaleted issues and not offer any support and/or training or conversations on how to improve and better themselves in their positions. I think that some of the managers would be alot more successful with retaining their employees if they offered up a little more concern for the daily issues that their employees deal with not only with customers, but within the company as well.
There weren't a lot of team-building activities that the company offered. There were maybe 2 or 3 in my entire year working for the company. They do have alot of "Food Days" which is fun, but that doesn't help employees build up their skills working together as a unit or as a smaller group within the department.
Freedom to work independently
I rated this category low because I did not feel that the supervisors and managers did a very good job of understanding the volume of work each employee would encounter on a daily basis. As an order processor there was alot of work that needed to be done in a basic 8 hour shift. The volume of orders that the company bring in did not match the number of employees needed to have a "successful" workday. This resulted in the company imposing mandatory 10, 11 and 12 hour workdays, plus optional Saturdays. I feel that the company needs to evaluate how they distribute workload, and if need be they need to have more people in the positions to get everything done that needs to be done.
Communication was not that great. Leadership often did not communicate with their employees and if so, they only communicated with us when it was absolutely necessary. For example, if a supervisor was fired, we were told and then the team that was under that supervisor would just be thrown anto another team with no communication of welcoming wagon so to speak on how this team worked and flowed. They only communicated with us if there was something positive happening within the company, but didn't really have anything to do with our departments. The communication of the company as a whole is very dissapointing.
Office / Work Environment
Our work areas were very clean and very comfortable. We worked in cubicles so it was pretty much your responsibility to keep your area clean. There was also a cleaning crew that the company hires. The products and technology we used was very well taken care of and very good. Work conditions were very good.
There isn;t really a "work-life balance" with working mandatory 12 hour days. the second ship employees would be working 11am to 11pm. That is pretty much the entire day. There wasn't anytime to have a "life" outside of work which is very disappointing because the company pays very well, but with the workload and mandatory shifts you never had any time to actually enjoy any time that you didn't spend at work.
The work in this position is very challenging, although it is very easy once you complete all of your training and get into the swing of things, but there is no satisfaction in a "job well done" if the workload in never lightened. You always feel like you have so much more to do. If you just spent 3 hours working on a specific issue that a customer had and you got everything fixed and back on track, there is always another problem(s) that are waiting for you in the 2-3 day backlog of orders that there aren't enough employees to work through. Also, supervisors do not really build you up or offer accolades for jobs well done as much as it should be.
Inclusive / Diverse
Not really a diverse place to work. Supervisors and management does not really include and/or ask for feedback on anything that has to do with the betterment of your job.
Suggestions for improvement
- Have management better trained to work with their employees. Management and supervisors need to build their customer service and interpersonal communication skills.
What I like about the company
They are a really good company and I would say one of the best in their industry. They pay very well and do not discriminate against people who do not have college degrees.
What I dislike about the company
The communication between management and non-management employees could be a lot better. Also, they could be more cognizant to the employee workload and take the necessary steps to employ more people to reduce the workload throughout the entire company, not just in specific departments.