City New Kensington
Are you a Current or Former Employee? Former job since 2016
I personally didn't trust any of the supervisors and some of the seasoned employees. There was alot of negative "gossip" behind peoples backs, which is almost normal for any job that is constantly bringing in new, younger employees who have more training and learn quickly. Going back to the teamwork aspect, the seasoned employees never really offered any support to the newer employees and/or struggling employees. I didn't feel that it was offered from Leadership either. Working at this company was very stressful due to this. Not only did you have to deal with your huge workload and difficult customers, but you also have to deal with some employees trying to sabotage your job and talking negative about you to other people.
Support from Management
Leadership Support with this company was in essence non-existent. There are multiple departments with multiple managers/supervisors but they do not seem to work well with their employees. Some of the managers did not seem concern with how they're employees did their jobs as long as a quota was met at the end of the day. Alot of the managers were way too lax and played favoritism with more seasoned employees and ostracized new employees and/or didn't help them in their time of need. They pretty much would throw employees to the wolves (customers) to deal with escaleted issues and not offer any support and/or training or conversations on how to improve and better themselves in their positions. I think that some of the managers would be alot more successful with retaining their employees if they offered up a little more concern for the daily issues that their employees deal with not only with customers, but within the company as well.