- Lightspeed Labs29.Nov 2015
If you make sales, you will receive recognition and positive feedback. You will end up on the right side of the favoritism court when it comes to the leadership team. However, if you are missing goals or any sort of sickness or family emergency happens, prepare to feel the weight that you are having on the company in a negative way and a spotlight shined on it.
Support from management
Leaders need to be connected, but not just a group of friends from college. Hire outside of the company and hire with vast experience in mind.
It's great to be friends with your co-workers, but tasks need to get completed. When it comes down to it, everyone is pitted against each other just for small sales.
Freedom to work independently
Workload is extremely mismanaged and poorly distributed. Company is constantly hiring, but just indefinitely increasing goals, instead of hiring to support teams that are overworked and underpaid.
It's a running theme - if you are successful or doing well, you will hear about it. But don't expect communication, feedback, or consistency if you are on the bottom of the totem pole or having a bad month.
Gender equality was never a problem at Lightspeed. A lot of women are hired and in positions of power.
Attitude towards older colleagues
There weren't very many older colleagues, as it was a start-up company, geared towards younger, tech-savvy workers, who would be paid for cheap, but the attitude seemed okay in general.
A lot of people on the leadership team had moved up from lower positions, so it appears that career development is great within Lightspeed. However, many people that started in more recent years seem to be in the same positions, despite the promises of room to grow within a start-up environment.
Overall compensation for your work
Benefits are good - transit reimbursement, health insurance paid in full, office snacks and coffee, and a laid back office environment and dress code. Compensation is mediocre at best. The base pay is not something you could live off of and commission is what your pay really comes from. However, the targets are misaligned and nearly impossible to hit, so this infinite commission you are enticed about upon hiring, is really not possible.
Office / Work Environment
Lightspeed is using pretty great technology, always upgrading sales software and ensure you have all the resources you need to work in and out of the office.
While this doesn't really apply, Lightspeed seemed to have no concern for conning small business owners, lying about pricing and promotions, and making up sales and deals just to ensure customers signed a contract.
Don't plan on taking vacation. They will present you with a glamorous package upon presenting you with a job offer, but you will be criticized and made to feel horrible when you do end up taking one. Families, girlfriends, or anyone else you may consider important is not to them. Sick time is difficult to get and given at a very slow accrual rate. Even though you are working in a professional environment, you are expected to bring in documentation and doctor's notes even when you take a sick day to stay at home with a cold.
Everyone at Lightspeed seems to really love and believe in Lightspeed. It was started by a bunch of talented, intelligent, and passionate people.
Job security seems ok, as long as you are on track to hit your targets or at least match what the rest of the team is doing, performance wise. However, it is a start-up, relying on funding, and after recent outages and a surge of customers leaving, the future does not look promising.
This has to be where Lightspeed fails spectacularly. As a disabled employee, not one accommodation was made and I felt like a burden for needing additional support.
I received no OSHA or accident training. Granted, it wasn't a very dangerous job, nothing was provided.
While the work is tough, it's monotonous and routine really quickly. The job is based heavily on cold-calling and a new, start-up style marketing team that seeks to contact disinterested customers.
Inclusive / Diverse
Diversity in employees, definitely. Tattoo-friendly and employs almost anyone, but diverse ideas and opinions won't be heard unless you are a part of the leadership team.
Suggestions for improvement
- Hire externally, especially for the leadership team. Hire someone with great leadership and sales experience, someone who has proven experience running and growing a start-up. Provide better training and adjust your targets so that they are realistic. Let people go home at 6:00 PM, not 7:00 PM or 8:00 PM. Value the personal lives of employees.
What I like about the company
Lightspeed was founded on good product and good people. It has the potential to go further if the leadership team handles it the right way. Many of the people working there are cool and there is room to make a lot of money if you hit your targets and if the company makes some changes.
What I dislike about the company
Lightspeed is run by an amateur leadership team, does too much promoting from within, and is focused on friends first, workers second. Employees are extremely overworked and underpaid - your personal life doesn't matter, despite the fact that everyone wants to treat you like a friend in and out of the workplace. It's an alcohol fueled culture, so if you don't drink or don't want to drink, feel free to be peer pressured and feel badly about your personal choices. Numbers and sales are all that matter, not the people working for the company.
The following benefits were offered to me
- CompanyLightspeed Labs
- CityNew York
- Are you a Current or Former Employee?Former job since 2015