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  • Jun 17, 2016

inadequate training or patience

company Lithia Motors
City Santa Fe
Are you a Current or Former Employee? Former job since 2014
Position Employee
Department Distribution/sales

Suggestions for improvement

  • Better training new employees who have never worked in sales before placing them out in the field: 1) how to sell and close 2) how to address/respond to customer's concerns, objections (just looking, not interested, don't need help, shopping around, interest rate), questions 3) product knowledge:
  • -hemi, quad cab, models, trims, engines, tow ratings; uconnect 4) how to prospect for customers 5) how to call: what to say, how often to call back 6) how to ask questions to find them right car 7) how to follow up with leads: not knowing what to say; not knowing how to call;

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This company in comparison to all other companies in its industry Automotive/automotive component supplier  based on 22,877 reviews

Lithia Motors
Average of Automotive/automotive component supplier