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1.80
  • Jun 17, 2016

inadequate training or patience

company Lithia Motors
City Santa Fe
Are you a Current or Former Employee? Former job since 2014
Position Employee
Department Distribution/sales

Suggestions for improvement

  • Better training new employees who have never worked in sales before placing them out in the field: 1) how to sell and close 2) how to address/respond to customer's concerns, objections (just looking, not interested, don't need help, shopping around, interest rate), questions 3) product knowledge:
  • -hemi, quad cab, models, trims, engines, tow ratings; uconnect 4) how to prospect for customers 5) how to call: what to say, how often to call back 6) how to ask questions to find them right car 7) how to follow up with leads: not knowing what to say; not knowing how to call;

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Compare total score on kununu

This company in comparison to all other companies on kununu  based on 1,322,000 reviews

Lithia Motors
1.80
kununu average
3.18

This company in comparison to all other companies in its industry Automotive/automotive component supplier  based on 22,877 reviews

Lithia Motors
1.80
Average of Automotive/automotive component supplier
2.84