The only time you'll hear from higher ups in the company is when you or your team does something wrong. We rarely hear from leadership how well we're doing.
Support from management
Most, if not all, decisions made in regard to policy and work are made without employee involvement.
Teammates are very helpful when they have the time to be.
Freedom to work independently
Workload is constant, with no shortage of things to work on. Best not to fall behind, lest one risks the chance of showing up on a report reflecting low ticket counts.
No communication about status of the company, success rates or otherwise.
Attitude towards older colleagues
All ages are being hired, with some having been in the company for 10 or more years.
Opportunities to develop and move into higher positions are available. These upper positions are not always desirable, however, and require being placed in an on-call rotation.
Overall compensation for your work
Don't expect to be compensated well for the work you do.
Office / Work Environment
Building is old and falling apart. Office is comprised of shared four and six-man cubes. Ventilation loud, temperature not always balanced.
Vacations are easy enough to request and granted without issue in most cases.
Positions held are typically stable enough to not worry about losing it. Scare tactics used by being threatened with termination are occasionally implemented. This might happen if you fail to meet particular operating procedures which you'll never be taught.
Single ramp into building, and an elevator. Be warned, however, that the elevator is constantly breaking down and occasionally used as a bathroom by visitors to other businesses on lower floors.
Wouldn't know. It's never been discussed.
Feeling personally proud of work done will last for a time, but don't expect commendation for extra effort put in to complete some tasks.
Inclusive / Diverse
Thoughts and opinions will nearly always fall upon deaf ears when communicating them to leadership.
Suggestions for improvement
- Listen to employee concerns. We are here to server our client, but remember that those doing the work for you are being dragged through the dirt to do so. Challenging is one thing, but being overworked in a continuously stressful environment can be taxing.
- Don't claim to have an open door policy when most members of leadership are either unreachable or difficult to arrange timely meetings with. Be more open to concerns expressed by those working for you instead of just nodding your head in agreement with them.
What I like about the company
The environment is massive and the opportunity to learn many different technologies and work with individuals from every corner of the globe is great.
What I dislike about the company
Little is actually done to improve well being of employees. Under current contract, the client is allowed to become more demanding. Stress accrues for employees and little is done to help relieve it. Many employees working with the company for many years have already left, and likely more will continue to do so.