The "Mission Statement" is just for show. They do not adhere to any of the stated philosophies they claim to promote. They also frequently, at least in the Miami Ops, discriminate against female workers by preventing them from moving into upper management positions.
Support from management
Like I stated before; the Miami Ops and specifically my dept (Trans) had very poor management. No one from the Supervisor up to the General Manager had any clue how to run the business. From what I gathered, most of them were new and knew very little about the business. While I was there, only a couple of managers had any real knowledge of the business (two of which were women and were not promoted to upper management, which could have helped the business get better) and unfortunately, I was not in those depts.
In the Miami location, it would depend on what Dept you were in. While I was there, QA and Facility depts worked well together and seemed to have a great team environment but the dept I was in (Transportation) was poorly managed and no one seemed to know what to do and had no guidance. Sups and Managers were new and still learning and basically had no clue.
Freedom to work independently
The worst part was the way they would micro-manage you and basically track and watch you to ensure you were working. I had to sit thru the indignity of having a Sup use a stopwatch while I was working to keep track of how long it took me to complete a task. This was, for me, the last straw and one of the last disgraceful acts that I endured before deciding I would rather live under a bridge than subject myself to another day of being treated like trash.
The company adequately communicates with employees on a company-wide manner but within the individual ops; it depends on the management that you have. Miami Ops did a satisfactory job but not up to date. Employees usually knew the latest updates before management would provide an official update.
I can honestly say that it was one of the first things I heard when I joined the Miami Ops. The managers with the most knowledge were all female and the male Directors and the GM were completely lost but it was clear that the females had no chance of being promoted up to the Director positions.
Attitude towards older colleagues
Again, for entry level positions, any warm body will do.
Because there are always so many vacancies (many people leave as soon as they find a better job); there are always positions available and you can be promoted quickly from entry level to mid-level (.50 to $1.00 more at best) but forget about management positions; that is always filled by outside people and if you are a female; you are even less likely to reach the top.
Overall compensation for your work
Overall, all positions were way under market value and they knew it but always would fall back to the same excuse; "this decision comes from corporate office".
Office / Work Environment
Satisfactory. The office was new and decent.
They have no idea what this means.
The company does not care about your life. They only care about what you can do for them. They overwork you for pay that was severely under market value and they would force you to work overtime; even when you were not able due to other obligations (i.e. school, afterschool, etc) and would frequently threaten to fire you if you did not obey.
They company is not up to date with successful company culture but they do a good job of faking it.
No such thing; you could be fired for the most ridiculous reasons and they frequently reminded you of that.
Its not challenging in a good way but it is very stressful. This is not a "fun" place to work and you spend the whole day dealing with irate members who are upset and screaming at you. Not worth it for the pay.
Inclusive / Diverse
There are plenty of folks from all walks of life in the entry level positions because they pay so low that they can't afford to be picky.
Suggestions for improvement
- In the Miami Ops; you need to get rid of the GM and the current Directors and start fresh. Perhaps promote some of the female managers that know the business better and get more frequent feedback from the staff. A pay increase would help greatly.
What I like about the company
It provides decent health coverage
What I dislike about the company
Pretty much everything I listed; low pay, stressful environment, clueless management team, few opportunities for females to move into upper management and an outdated company culture. Plus, they do not have enough parking for the amount of people so you may have to walk 1/2 mile to park your car.