- Los Angeles County Department of Public Social Services28.Mar 2019
Support from management
There is constant encouragement to grow and move up.
Workers at the call centers should be allowed to speak to district office workers directly. There are too many middlemen, which slows the process Ex: I tell my supervisor and my supervisor emails your supervisor my request. Hopefully, your supervisor tells you want I want. I will never know if my request was handled.
Freedom to work independently
I work at a call center and they monitor everything that you do. If you go to the restroom, you have to set your phone to indicate it. You are timed for everything and it can be counted against you. If you return a person's call, have a meeting, need additional time to complete your calls it is counted against you.
Overall compensation for your work
The job pays the bills, offers great benefits, but there is $0 remaining after rent and bills are paid. We make just enough to not qualify for public assistance.
I work 8 hr days, without overtime.
The following benefits were offered to me
- CompanyLos Angeles County Department of Public Social Services
- CityLos Angeles
- Are you a Current or Former Employee?Current employee