Are you a Current or Former Employee? Former job since 2016
Position not specified
Attitude towards older colleagues
I volunteered there for four years through several departments and was volunteer of the year in 2015 when I finally got a low level job after 2.5 years of trying. They don't write instructions down for detailed jobs (common sense) and the pace of the work was so fast, I had to keep asking the same questions. This kept very ill patients waiting which upset them; not good and of course I looked bad. I had tried to get a job in Patient Experience commensurate with my degree, MS in Patient Safety Leadership, but I was treated hatefully by the director of that department, who complained about not wanting to train me and acted as if I knew nothing about what patients go through. Ironically, I gave two new Patient Experience employees a lot of information from what I learned that day and they said they wanted to consult me in the future. In addition, I had lived through two medical errors done to people close to me, which is why I wanted to go into Patient Safety and quality of care. I got straight A's for all my classes and an A on my capstone project.
Suggestions for improvement
- Stop making saving money the goal of the hospital (the CEO was hired because he was so good at cost cutting), and put patients and employees first. Patients are the reason you are there, and happy employees lead to better care of patients, one of the tenets of patient safety. Listen to you patients and when they say something is wrong, investigate them, don't tell them to quit complaining and go home (I witnessed this).