- Macatawa Area Express11.Aug 2016
The following benefits were offered to me
- CompanyMacatawa Area Express
- Are you a Current or Former Employee?Current employee
- PositionC-Suite / Leadership
There is no trust. Privacy is routinely violated, for example, aspects of medical leave and medical conditions are discussed in open office areas and can be overheard at anytime by anyone walking by.
Discipline for infractions is uneven and inconsistent. There is no accountability for all workers to provide the same quality of work, and no incentive for workers to excel.
There is little to no emphasis on teamwork. It is not unusual for those in higher management to be heard criticizing employees behind their backs.
Work loads depend at times on the whim of the dispatcher and which drivers they like and/or dislike. It is not uncommon for an unpopular driver to be given the worst busses or the most trips.
Communication is sporadic and incomplete. Instructions are at times given over the radio, and even if drivers aren't working that day, they are expected to know what was said when they weren't there. There is no allowed feedback for issues to be discussed privately.
Yes they do treat men and women equally. No one is really appreciated. They are willing to hire anyone, as the pay is so poor the turnover is high.
They do hire older people without qualm, as the pay is not meant to be a life supporting pay but rather a supplement to a retired person's income.
There are no opportunities for growth, and when one rarely comes up they are not fairly offered to all employees, but rather handpicked appointees in advance, holding interviews is just a show to pretend they are being fair.
The benefits are better than some, but the pay is very bad. $11 an hour to start, and it costs $200 out of pocket to get the CDL license before you begin. They do pay you while in training, however.
The busses are old and frequently have no heat, no air conditioning, have check engine lights on, mirrors that won't adjust, or other minor breakdowns that aren't fixed quickly.
They do try a bit.
You are expected to work late whenever it is needed without consideration for prior commitments.
Every employee consistently complains about compensation. Working conditions are fair, but not excellent.
The only job security is that the pay is so low turnover is high. Good drivers have been fired because they got on the bad side of management. Bad drivers keep their jobs frequently because they don't complain about conditions and are liked by management for that reason.
We are a public transportation company so we are ADA compliant.
No. It is boring, repetitive work. Going over and above is never recognized.
They try, but as the pay is so low the turnover is very high. There are currently no African Americans working for this company, and five Hispanics (out of about 50 employees).
I like my customers. I like the service we provide, transportation to the elderly, disabled, and disadvantaged.
Their inconsistency. Discipline is meted out unevenly. There are many drivers who do not perform the required safety pre-trip properly and they are never disciplined, they just fill out false paperwork. Some drivers are rude to passengers and are never coached on proper customer service. Some drivers break rules consistently because they know no one is watching.