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Macatawa Area Express:What's it like to work here?

United States Industry Transportation and Logistics
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Macatawa Area ExpressMacatawa Area ExpressMacatawa Area Express
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Review averages

  • 2 employees say

    Excellent (1)
    50%
    Good (0)
    0%
    Satisfactory (1)
    50%
    Subpar (0)
    0%
    3.67
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Macatawa Area Express

Reviews - What employees say

3.67 Employees say
0.00 Applicants say
  • 11.Aug 2016
  • Employee
Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered is offered is offered is offered
  • Company
    Macatawa Area Express
  • City
    Holland
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership
  • Department
    Administration

The following perks were offered to me

is offered is offered is offered is offered
  • 26.Jan 2016
  • Employee

Company Culture

There is no trust. Privacy is routinely violated, for example, aspects of medical leave and medical conditions are discussed in open office areas and can be overheard at anytime by anyone walking by.

Support from management

Discipline for infractions is uneven and inconsistent. There is no accountability for all workers to provide the same quality of work, and no incentive for workers to excel.

Teamwork

There is little to no emphasis on teamwork. It is not unusual for those in higher management to be heard criticizing employees behind their backs.

Freedom to work independently

Work loads depend at times on the whim of the dispatcher and which drivers they like and/or dislike. It is not uncommon for an unpopular driver to be given the worst busses or the most trips.

Internal Communication

Communication is sporadic and incomplete. Instructions are at times given over the radio, and even if drivers aren't working that day, they are expected to know what was said when they weren't there. There is no allowed feedback for issues to be discussed privately.

Gender Equality

Yes they do treat men and women equally. No one is really appreciated. They are willing to hire anyone, as the pay is so poor the turnover is high.

Attitude towards older colleagues

They do hire older people without qualm, as the pay is not meant to be a life supporting pay but rather a supplement to a retired person's income.

Career Development

There are no opportunities for growth, and when one rarely comes up they are not fairly offered to all employees, but rather handpicked appointees in advance, holding interviews is just a show to pretend they are being fair.

Overall compensation for your work

The benefits are better than some, but the pay is very bad. $11 an hour to start, and it costs $200 out of pocket to get the CDL license before you begin. They do pay you while in training, however.

Office / Work Environment

The busses are old and frequently have no heat, no air conditioning, have check engine lights on, mirrors that won't adjust, or other minor breakdowns that aren't fixed quickly.

Environmental Friendliness

They do try a bit.

Work-Life Balance

You are expected to work late whenever it is needed without consideration for prior commitments.

Company Image

Every employee consistently complains about compensation. Working conditions are fair, but not excellent.

Job Security

The only job security is that the pay is so low turnover is high. Good drivers have been fired because they got on the bad side of management. Bad drivers keep their jobs frequently because they don't complain about conditions and are liked by management for that reason.

Handicapped Accessibility

We are a public transportation company so we are ADA compliant.

Workplace Safety

Yes.

Challenging Work

No. It is boring, repetitive work. Going over and above is never recognized.

Inclusive / Diverse

They try, but as the pay is so low the turnover is very high. There are currently no African Americans working for this company, and five Hispanics (out of about 50 employees).

Suggestions for improvement

  • Higher wages would stop the high turnover and give the drivers more incentive to do a good job to keep their positions. There needs to be more positive oversight of employees, utilizing coaching techniques when needed. There needs to be incentives for safe driving and good customer service. There needs to be more attention paid to privacy issues regarding employees medical records.

What I like about the company

I like my customers. I like the service we provide, transportation to the elderly, disabled, and disadvantaged.

What I dislike about the company

Their inconsistency. Discipline is meted out unevenly. There are many drivers who do not perform the required safety pre-trip properly and they are never disciplined, they just fill out false paperwork. Some drivers are rude to passengers and are never coached on proper customer service. Some drivers break rules consistently because they know no one is watching.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
3.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
3.00

The following benefits were offered to me

is offered is offered is offered
  • Company
    Macatawa Area Express
  • City
    Holland
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    Others

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Review averages

  • 2 employees say

    Excellent (1)
    50%
    Good (0)
    0%
    Satisfactory (1)
    50%
    Subpar (0)
    0%
    3.67
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Macatawa Area Express
3.67
2 reviews

Industry average (Transportation and Logistics)
3.01
55,685 reviews

kununu average
3.28
2,610,000 reviews