Upper management seems to be out of touch and unfamiliar with everything employees experience. This tends to make certain protocols painful to work through when applied to actual encounters. Lower tier managers that directly supervise you are understanding of this and will make exceptions in certain cases when you do not follow instruction to the T.
Support from management
A majority of the administrators are very understanding and helpful with most situations, though some are not as pleasant to work with.
There is not much opportunity for teamwork as most of the work is on an individual basis.
Freedom to work independently
Depending on your level as a receptionist, you will be added to the queue for certain accounts. Calls coming in for the accounts you are on the roster for are randomly distributed to everyone in said roster.
Any information you need is normally posted around the office or sent out in memos that each receptionist has access to upon logging into the computer. Any other questions are answered in training or via direct questions.
A great portion of the employees, including management, are women. Male and female employees are treated equally in terms of pay.
Attitude towards older colleagues
Older workers are welcome. There is no age discrimination that I have seen. Ages I have come across in the office range from 17 to post-retirement.
It's quite easy to move up in the company if you would like to make it your career.
Overall compensation for your work
For how easy the work is, the pay is fair. The starting pay has been increased to $10 per hour for every employee. As a receptionist you can make up to $15 an hour before moving into administration or customer service.
Office / Work Environment
The computers and the phone program that we use often crash or have issues but IT has been improving this over the past few months. The company is cheap with the electricity and the office temperature is normally set at 65, which causes the cold air to blow in the winter.
Vacations days cannot be taken on a whim. You must apply for them after you have earned them. One week of paid vacation is awarded to full time employees after 6 months and one week of unpaid vacation is awarded to part time employees after a year. Calling out is on a point basis. At certain point amounts you will get progressive warnings, then suspension, then termination. Points come from tardiness and called-in absences. If anything short term comes up you can switch a scheduled day with another employee who is able to work your time.
As long as you do not do something to get yourself fired, there is a very low chance of being let go. I have not experienced lay offs in the past 2 years of working there.
There is an elevator leading to the top floor where the call center is located.
There is a low risk for accidents due to the nature of the work. There is sufficient lighting in the parking lot, but no cameras.
The work is very easy and not particularly rewarding.
Suggestions for improvement
- The company could greatly be improved with more communication between the receptionists and upper management. There should be ways to submit feedback directly.