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Map Communications, Inc.:What's it like to work here?

United States Industry Service and Support
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Review averages

  • 3 employees say

    Excellent (2)
    66.666666666667%
    Good (1)
    33.333333333333%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.26
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Map Communications, Inc.

Reviews - What employees say

4.26 Employees say
0.00 Applicants say

Suggestions for improvement

  • More holidays off or having a couple flexible holiday days.

What I like about the company

I collaborate with a team and that makes our work successful. I can share my opinions and they are appreciated.

What I dislike about the company

Nothing that I can think of that would be helpful.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
4.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered
  • Company
    Map Communications, Inc.
  • City
    Chesapeake
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

is offered is offered is offered

Company Culture

Upper management seems to be out of touch and unfamiliar with everything employees experience. This tends to make certain protocols painful to work through when applied to actual encounters. Lower tier managers that directly supervise you are understanding of this and will make exceptions in certain cases when you do not follow instruction to the T.

Support from management

A majority of the administrators are very understanding and helpful with most situations, though some are not as pleasant to work with.

Teamwork

There is not much opportunity for teamwork as most of the work is on an individual basis.

Freedom to work independently

Depending on your level as a receptionist, you will be added to the queue for certain accounts. Calls coming in for the accounts you are on the roster for are randomly distributed to everyone in said roster.

Internal Communication

Any information you need is normally posted around the office or sent out in memos that each receptionist has access to upon logging into the computer. Any other questions are answered in training or via direct questions.

Gender Equality

A great portion of the employees, including management, are women. Male and female employees are treated equally in terms of pay.

Attitude towards older colleagues

Older workers are welcome. There is no age discrimination that I have seen. Ages I have come across in the office range from 17 to post-retirement.

Career Development

It's quite easy to move up in the company if you would like to make it your career.

Overall compensation for your work

For how easy the work is, the pay is fair. The starting pay has been increased to $10 per hour for every employee. As a receptionist you can make up to $15 an hour before moving into administration or customer service.

Office / Work Environment

The computers and the phone program that we use often crash or have issues but IT has been improving this over the past few months. The company is cheap with the electricity and the office temperature is normally set at 65, which causes the cold air to blow in the winter.

Work-Life Balance

Vacations days cannot be taken on a whim. You must apply for them after you have earned them. One week of paid vacation is awarded to full time employees after 6 months and one week of unpaid vacation is awarded to part time employees after a year. Calling out is on a point basis. At certain point amounts you will get progressive warnings, then suspension, then termination. Points come from tardiness and called-in absences. If anything short term comes up you can switch a scheduled day with another employee who is able to work your time.

Job Security

As long as you do not do something to get yourself fired, there is a very low chance of being let go. I have not experienced lay offs in the past 2 years of working there.

Handicapped Accessibility

There is an elevator leading to the top floor where the call center is located.

Workplace Safety

There is a low risk for accidents due to the nature of the work. There is sufficient lighting in the parking lot, but no cameras.

Challenging Work

The work is very easy and not particularly rewarding.

Suggestions for improvement

  • The company could greatly be improved with more communication between the receptionists and upper management. There should be ways to submit feedback directly.
Company Culture
4.00
Support from management
4.00
Teamwork
1.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
2.00
Job Security
5.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive / Diverse
3.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered is offered
  • Company
    Map Communications, Inc.
  • City
    Chesapeake
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    PR/communication
  • 08.Dec 2015
  • Employee
  • FORBES
Company Culture
5.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
5.00

The following benefits were offered to me

is offered is offered is offered
  • Company
    Map Communications, Inc.
  • City
    Chesapeake
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

is offered is offered

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Review averages

  • 3 employees say

    Excellent (2)
    66.666666666667%
    Good (1)
    33.333333333333%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.26
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Map Communications, Inc.
4.26
3 reviews

Industry average (Service and Support)
3.22
76,154 reviews

kununu average
3.29
2,614,000 reviews