- Marketsource23.Apr 2018
Support from management
After our district managers changed it was near impossible to get any help from managment. We got nothing but silence and an occasional message that did not answer questions.
While communication overall was weak, other team members were always a call away on thier personal phones to try to help out when there was a problem. Without those remote team members I never would have learned how to do my job.
Freedom to work independently
As a team lead I was largely left to my own devices to oversee things as I saw fit. We all had the same expected quotas (which was not exactly fair based on store size and traffic) but with new management came nearly no direct supervision or store visits.
Daily district group chats were not well organized and turned into a mess very quickly. I found it near impossible to get a hold of a district manager, especially during times of transition. It got so bad that the information that our branch was closing was only given out via a conference call where no attendance was taken: no follow up emails or calls. I had to call myself to ask after weeks of circulating rumors.
I noticed a good ratio of men and women in leadership roles.
Attitude towards older colleagues
My only co-worker was a retired senior and she was lovely. I would say she was treated the same way as myself, for better or worse.
With such a high turnover rate wtih team members, leads, and district managers it would not take long to move up if you really wanted to. Good luck staying there.
Office / Work Environment
We needed our own space with seating and tables. Sometimes transactions could take over an hour, up to three. Most of our guests were seniors.
Although the hours vary by location, many store emphasized flexibility with shifts and the ability to commute to take shifts in other locations.
Most of the Target locations we work for know by now that our company is very inefficient. Although I don't believe that Target themselves can do better without more communication, hours for their employees, and far more training.
They can get rid of your position with only a moment's notice. I found out that my location was closing with three weeks to go and was given no notice to find a new job. I would not have even gotten an offer to commute an hour to a new location if I hadn't pressed for it.
Be prepared to deal with every technical difficulty under the sun. Something new to figure out every day.
Suggestions for improvement
- Communication is the weakest point. District managers cannot be in all stores at once but that is why team captains and team leads are in place. Make sure that everyone has someone they can contact for issues and that important information is being communicated across multiple platforms. If three memos a day can be sent for promotions then an email about hours should make it out too.
What I like about the company
I loved my ability to be of assistance to the older generation. Often times people have no one to turn to for help with anything from setting up email on their phones to linking devices to calling carrier customer service. This position can be that place to turn when frustrated or stuck.
What I dislike about the company
There's a big attempt to make sales and commissions sound fun. Management may be trying a bit too hard to be hip in order to cover up the huge focus on numbers.
The following benefits were offered to me
- Are you a Current or Former Employee?Former employee