- Residence Inn by Marriott Columbus, Indiana22.Feb 2019
We are encouraged to help each other and management will jump in and help if needed/possible.
Anybody can workout in any department, regardless of sex.
Attitude towards older colleagues
They encourage them to do as much as they can but without hurting themselves or overdoing it
Office / Work Environment
You can set the thermostat where you want while you're cleaning vacant rooms-you have to set it a certain temperature before leaving the room. However rooms with guests have to stay where the guest has it. You can turn on any of the lights you need while in the room. Vacant rooms have one light left on when leaving and rooms with guests you only leave a light on if it was already on, and you have to keep on if the guest had it on
You start in the morning but how fast you get done all depends on you and how fast you go. You have to get all your work done before you can leave for the day
There are 9 handicap accessible rooms, three different styles of tub/shower setup
The work itself isn't very hard, but it's very physical. There's a lot of walking
Suggestions for improvement
- Just getting more employees, and we just hope they stay
What I like about the company
A guest left their wallet on the bed. It was on top of the sheets so I was still able to mostly make the bed without disturbing the wallet. I never touched it but made the bed, also leaving a note on the pad of paper that's on night stand saying 'made the bed as best I could without moving the wallet.' That way they were reassured it hadn't been bothered. The guest (who had had a bad experience at another hotel and had us recommended to her by a friend) was so impressed that I, not only left the wallet intact and untouched but also still neatly made the bed, that she contacted corporate and told them the story. The head of our hotel (our hotel managers boss) emailed our manager and said he was 'wowed' and I got an award. Its called the HIWART award and each letter means something and there is a pin for each letter that an employee can receive to wear on their shirt to show they won that award. I got the T for trust because I was trustworthy. Then about a week later, the president of the company who owns the hotel did a Skype video call during our daily morning 'huddle' and had me step into the middle of the room and awarded me with the H for honesty. He also awarded me with a $25 check and what they call the Presidents award, which is an award for exceptional customer service. It can be awarded to any employee at any of the hotels-in our district-the company owns and it's the first time an employee at the hotel I work at has gotten the presidents award. It has made me feel appreciated and valued as an employee. I feel really good about myself as well and it has made me like my job even more.
What I dislike about the company
The only bad thing is just that we have been short staffed in the housekeeping department, except maybe 2-3 months, causing us to have a bigger work load and to be there longer
The following benefits were offered to me
- CompanyResidence Inn by Marriott Columbus, Indiana
- Are you a Current or Former Employee?Current employee