- Massage heights09.Feb 2016
Pay was minimum wage with slight discounts for products and services. These are no compensation enough for the labor the job entailed, especially the expectations and quotas for pushing memberships that are politely described as very pricey. Customers who do not pony up the money are counted against you; even if they are, for example from a location without a store, college students or others unable to afford such a luxury, or seniors on a fixed income.
Suggestions for improvement
- A training plan should be created, taught to new employees and then left available for reference. In the numerous cases that occur where a guest (customer) specifically requests to be contacted by "someone in charge,". This request should be logged in the daily online report, and these guests should contacted within 24-48 hours; to avoid the call backs where the guest vents his/her wrath on the powerless receptionist.