There is very little positive reinforcement. Not hearing from supervisors at all is better than the negativity they spew out to staff at meetings, in emails, and through memos. You have to meet with your supervisor weekly so that "NUMBERS can be reviewed". If your NUMBERS are not where they should be (not taking into consideration any factors that contributed to patient care in this disease filled world), then a "plan" is out into place to get the NUMBERS where they need to be! Stressful! A severe misconception of where focus should be in health care! Never mention ANYTHING about patient care Or job skills.
Support from management
Micromanaged down to every minute of the day. Never offer solutions, but want employees to come to them for everything, NEVER offer hands on help, even when staffing levels are subpar. Felt like "just another number"...no commradery in the workplace. DEFINITELY place more emphasis on charting then patient care. NUMBERS AND PRODUCTIVITY MEAN MORE THAN A PATIENT CALLING IN TO COMPLIMENT SOMEONE's GOOD WORK.
Lack of commeradery in the office. Veteran employees never speak to newer ones. Dog eat dog-like behavior.
Freedom to work independently
Again, Micromanaged..... :(
They regularly send memos about corporate changes, calendars of meetings, and changes that effect the direct care staff.
Feeling of favoritism and seniority fills the air. Frustrating and such a deflated feeling when you are working just as hard....if not harder.
Attitude towards older colleagues
Senior/veteran workers are the ones that make this environment so cold and quiet. Never reach out to newer staff, make it clear that being a preceptor is exhausting and slows them down, and have a mindset like... "Don't step on my toes"......
I certified in a specialty, I requested assistance to pay for an additional certification as well as my recertification when it was close to my expiration date. The answer to #1 was NO and to this day I still have NOT received a reply to #2. I have sent 5 emails that are all saved for my records. No response at all. Do they want certified staff? YES Do they want to help pay for it? NO
800$ out of my pocket to provide their patients with quality care.
Office / Work Environment
The office is well equipped with work stations, lighting, and charging cords for computers. It is a nice office. Most of the staff have a cubicle or office space to limit amount of noise. No issues
Patients being assigned to nurses as late as 4:30pm when ending time is 5pm. Many days, I was worried about whether or not I would be able to pick up my children in time.
My husband required emergency surgery and it was frowned upon when I asked for time off to be there to support him. I felt guilty about needing to leave work to be with him. When I returned to work, NO ONE ASKED me about how my husband was doing....back to business as usual. On call shifts assigned several times per month due to staffing issues. Weekend schedule is also an issue. Done by a fellow nurse instead of by management.....process and trustworthiness is unknown.
Employees are complaining ALL the time.
Their image does not match the care they are providing. Inconsistent, under-staffed care. A good percentage of staff are currently experiencing burn out and they don't recognize it or work to make changes.
All QA jobs just got eliminated to a contracted company....and there is a feeling that everyone is replaceable no matter what knowledge, experience, and positive strengths one may possess.
Sufficient training...yes, OSHA standards....yes
Working mandatory overtime and many consecutive days with no day off? NOT SAFE PRACTICES
Suggestions for improvement
- Need new management. Supervisors micro-manage EVERYTHING making it unlike ALL other agencies I have worked for.
Place more Value on a patient's compliments. I would much rather employ someone that I trust is providing quality and exceptional care than someone that charts timely but is incompetent in skills or customer service.
What I like about the company
The patient population allows nurses to utilize advanced skills frequently. i.e IV's, blood draws, wound vacs, drains, trachs, TPN, etc.
What I dislike about the company
You feel like just another number. No commeradery at all. PRODUCTIVITY and charting Numbers mean more to them than a positive compliment about patient care made by a patient or family member. Would not assist with cost to keep a specialty certification.