The company has a good idea overall of the culture that they want to implement. They are very big on caring for the people they service, and the people that work for them (supposedly). However, this message of caring does not translate out on a daily basis. Time and time again, we see that numbers are more important than quality, and the happiness of their employees is not a priority, which in turn creates bad service outcomes.
Support from management
None at all. There is fear of retaliation if you complain to your supervisor or the higher-ups. I've seen people get fired for bringing up complaints about hostile work environments or sexual harassment, while the person blamed gets to keep their job without any further actions being taken to address the issue.
I am giving this 4 stars only because of my immediate team. My supervisor and the higher ups on the team lack education, experience, knowledge and professionalism. My immediate team however, was a true delight.
Freedom to work independently
It depends on what department you work in. For me, my last supervisor would breathe down my neck on a daily basis. She would input processes that were unnecessary and a waste of productivity and time. The micromanaging was insane.
After being there for more than a year, I have yet to have an actual introduction to who was supposed to be my Director. The main form of communication within the company is through email which can cause issues if people read emails with the wrong tone. You will get in trouble for being "too informative" and "cold" or "derogatory" if you're emails are not fluffed up with smiles and unnecessary chatter. They will get on to you for not being nice enough but they will not give you proper examples of what they want from you.
This company has more female employees than male but I believe it is due to the field it is based in and not because they have a preference of one gender over the other.
Attitude towards older colleagues
This also depends on the division and department you work in, however, I witnessed an instance where my co-worker who was months from retiring was told she might have to go part-time or she could retire earlier. She chose to retire earlier so that she would not have to work part time without benefits.
You can bid for other positions but if you're in admin there is limited opportunities for advancement. Even if positions open up, some of the hiring managers would rather hire from outside than promote their own employees.
Overall compensation for your work
You can make more money somewhere else. Don't forget this is a non-profit so they have limited budgets. If you go into admin, don't expect to see a raise in at least 5 years. Go into any other divisions (especially Behavioral/Mental Health) for a higher possibility of raises.
Office / Work Environment
One star - the chiefs decided to huddle all employees together which caused excessive noise - which they (chiefs) proceeded to complain about.
Two stars because of my team. My immediate team was wonderful, however the rest of the department was filled with people that would smile to your face and complain about you once you left the room. Sometimes complaints made about you reached you five minutes after you left the office of the person that was complaining about you. This was especially true about management.
If you get your work done, you get out in time. - Of course, this depends on your position and the volume of work that is assigned to that position.
There are good employees in all departments and divisions, and these people are the ones that give the company a good name. Unfortunately, there are more incompetent employees that undo their work on a daily basis.
You can be great at your job but if your supervisor does not like you they can fire you whenever they want.
There are employees in each floor that are members of the Safety Response Team that are in charge of ensuring those people within their floor were safe in cases of emergencies.
The more you do, the more work that is given to you.
Suggestions for improvement
- The culture that has been created around people of higher positions is a very toxic one. You are told on the first day that basically they will never speak to you, and you shouldn't speak to them either. You are not important. This needs to change. There should also be trust within the supervisor - employee relationship without fear of retaliation. They need to stop blaming the high turn around on low wages and look at the people they have managing their departments.
What I like about the company
The work they do is important and necessary. The benefits were very cheap which was good. The PTO is great.
What I dislike about the company
I think my review says it all.