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Michael's Stores, Inc.:What's it like to work here?

United States Industry Consumer Goods/Grocery/Retail
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Michael's Stores, Inc.Michael's Stores, Inc.Michael's Stores, Inc.
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Review averages

  • 309 employees say

    Excellent (113)
    36.569579288026%
    Good (88)
    28.478964401294%
    Satisfactory (61)
    19.741100323625%
    Subpar (47)
    15.210355987055%
    3.38
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Michael's Stores, Inc.

Reviews - What employees say

3.38 Employees say
0.00 Applicants say

Suggestions for improvement

  • One of the largest areas I see for improvement would be loss prevention. With better strategies, and a more functional "lock-up" program, the company would loose less money in turn creating a better experience for the customers and employees. If loss was lower, the company may have the opportunity to make pay higher for employees creating a happier environment. Also, if less items were stolen, a customer would have a better chance to rely on inventory counts because when items are stolen, the employees may not always be aware, which means inventory counts are often incorrect on high theft items (for ex: copic markers). Another, more recent, area for improvement would be then new "Buy Online, Pick Up in Store" program (BOPUS). Often, management is in charge of "picking" these orders which means their attention is split. Struggling to locate multiple items while also providing support to team members who need assistance can be stressful (especially during the holidays). In my opinion, additional hours should be given to select team members for the sole purpose of locating, packing and providing "pick-up" to customers. BOPUS also creates stress on the framing department when the orders are stored there and the framers are (mainly) responsible for the "pick-up" interaction with the customer, especially being as they have their own responsibilities.

What I like about the company

One program that the company offers is called "Michael's Cares" which provides financial assistance to employees who have suffered various crises. I myself was a victim of such a crisis and received compensation not only for damage to my home but also for time missed from work. I also was recognized for my hard work ethic and understanding of company policy by being promoted to a part time management position.

What I dislike about the company

Unfortunately, Michael's does not have janitorial services so employees are left to clean bathrooms which can be distressing when customers leave behind terrible messes. Also, although they claim to have strong loss prevention policies, they make it extremely easy for customers to shoplift. In turn the company looses money and at stores that have high theft it is frustrating for employees to see theft happening and know there is nothing they can do about it. Another issue is managers of different departments sometimes do not fully communicate with one another and operation becomes stressed with product restock, scheduling issues and other various issues.

Company Culture
3.00
Support from management
3.00
Teamwork
5.00
Freedom to work independently
3.00
Internal Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
2.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered 401(k) Match is offered Healthcare (including vision and dental) is offered
  • Company
    Michael's Arts and Crafts
  • City
    Asheville
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • I feel that corporate needs to be more accessible to employee suggestions, as we are the ones who work with the customers and products on a daily basis. I also feel that, based on the poor reliability of and fast turnover of employees, employees should be offered better pay, better hours, benefits, or some combination of the three. Lastly, I feel that corporate should take more responsibility for keeping store locations clean, such as hiring outside companies or employees specifically tasked with cleaning bathrooms during store hours.

What I like about the company

The managers were very polite and accommodating, especially when I was a new employee with constant questions, and when I needed time off. They appreciated hard work, always updating the Compliments Board, took employee suggestions, and defended their employees. They also brought in breakfasts and snacks on special occasions. The managers also took annual reviews very seriously, giving constructive criticism and recommending pay raises for deserving employees. Most of my co-workers were very friendly socially and helpful in the workplace.

What I dislike about the company

I felt that the corporate sector of my company did not understand their specific locations well enough to make all of the proper decisions. Our warehouse was without heat or air conditioning for long stretches of time. During reviews of our store, corporate representatives questioned employees with no knowledge of the employee's time at the company or specific duties. Lastly, weekly tractor-trailer shipments often arrived earlier or later than their scheduled time.

Company Culture
3.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
2.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Desirable office location is offered
  • Company
    Michaels Arts & Crafts Store
  • City
    Central Valley
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Free Snacks/Drinks is offered

Teamwork

As a replenishment team member, the only support there is as a "team" is one to two days a week (during truck process). Expect to work independently with little to no support. Due to "scheduling" and planogram resets, tend to set a the tone for hours, can also set a negative trend for the word "team" when one person is scheduled to complete such tasks for the entire week.

Gender Equality

The male to female ratio is absolutely horrible. At this location there are only three male employees, that's including the Store Manager. There have been moments when basic store needs (i.e. cleaning, lifting a box, climbing a ladder to assist a customer, taking out the trash etc.) may feel subjugated to the male co workers only because of the lack of male team members to assist and/or the lack of initiative to execute such basic needs from female employees.

Overall compensation for your work

With major experience within the retail field you may NOT expect compensation based on such experience.

Environmental Friendliness

Team members are very friendly and nice. Not many managers can be the same.

Challenging Work

Day to day execution is not challenging. Scheduling, lack of staff, and time/hours make "easy" tasks challenging to complete.

Inclusive / Diverse

Not many people of color/diverse backgrounds at this particular location.

Suggestions for improvement

  • Compensate accordingly to those individuals who are and have the experience/ed necessary to provide great results for the business.
Company Culture
5.00
Support from management
3.00
Teamwork
1.00
Freedom to work independently
5.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
2.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
2.00
  • Company
    michaels arts and crafts
  • City
    North Haven
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

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Review averages

  • 309 employees say

    Excellent (113)
    36.569579288026%
    Good (88)
    28.478964401294%
    Satisfactory (61)
    19.741100323625%
    Subpar (47)
    15.210355987055%
    3.38
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Michael's Stores, Inc.
3.38
309 reviews

Industry average (Consumer Goods/Grocery/Retail)
3.24
161,321 reviews

kununu average
3.38
3,263,000 reviews