- Michael's Arts and Crafts03.Dec 2018
Suggestions for improvement
- One of the largest areas I see for improvement would be loss prevention. With better strategies, and a more functional "lock-up" program, the company would loose less money in turn creating a better experience for the customers and employees. If loss was lower, the company may have the opportunity to make pay higher for employees creating a happier environment. Also, if less items were stolen, a customer would have a better chance to rely on inventory counts because when items are stolen, the employees may not always be aware, which means inventory counts are often incorrect on high theft items (for ex: copic markers). Another, more recent, area for improvement would be then new "Buy Online, Pick Up in Store" program (BOPUS). Often, management is in charge of "picking" these orders which means their attention is split. Struggling to locate multiple items while also providing support to team members who need assistance can be stressful (especially during the holidays). In my opinion, additional hours should be given to select team members for the sole purpose of locating, packing and providing "pick-up" to customers. BOPUS also creates stress on the framing department when the orders are stored there and the framers are (mainly) responsible for the "pick-up" interaction with the customer, especially being as they have their own responsibilities.
What I like about the company
One program that the company offers is called "Michael's Cares" which provides financial assistance to employees who have suffered various crises. I myself was a victim of such a crisis and received compensation not only for damage to my home but also for time missed from work. I also was recognized for my hard work ethic and understanding of company policy by being promoted to a part time management position.
What I dislike about the company
Unfortunately, Michael's does not have janitorial services so employees are left to clean bathrooms which can be distressing when customers leave behind terrible messes. Also, although they claim to have strong loss prevention policies, they make it extremely easy for customers to shoplift. In turn the company looses money and at stores that have high theft it is frustrating for employees to see theft happening and know there is nothing they can do about it. Another issue is managers of different departments sometimes do not fully communicate with one another and operation becomes stressed with product restock, scheduling issues and other various issues.
The following benefits were offered to me
- CompanyMichael's Arts and Crafts
- Are you a Current or Former Employee?Current employee