Standards for individuals in customer care departments were subject to perpetual change and often unattainable. I had maintained competitive numbers in terms of sales and retention, but my supervisor moved to another department when I put in for another (higher) position in the company. One of my colleagues was promoted, very deservingly, to the role of supervisor and brought a new set of standards (numerical sales goals). Because I did not meet these new goals only a few days after their institution, this new supervisor blocked my advancement to a better position by advising HR that I had net been adequately fulfilling my duties, despite the fact that this individual, just one week earlier had also not been meeting these unrealistically ambitious goals. While I have tremendous respect for this person and they even apologized for their oversight, the damage had already been done, and I left for another company.
Suggestions for improvement
- Empower retention and relocations personnel and provide time for off-phone projects DAILY.
What I like about the company
The culture is excellent. They are constantly promoting various wellness related events and even sponsor an awesome annual party called Monifest.
What I dislike about the company
The work on the customer care side is incredibly tedious. Customers are often frustrated and upset with often very good reason, and despite the urge to help them, sales and retention is the ultimate focus with little consideration for circumstance.