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Employer Reviews

2.89
  • Apr 20, 2016

Many thankless positions

company Monitronics Intl
City Dallas
Are you a Current or Former Employee? Former job since 2013
Position Employee
Department Others

Career Development

Standards for individuals in customer care departments were subject to perpetual change and often unattainable. I had maintained competitive numbers in terms of sales and retention, but my supervisor moved to another department when I put in for another (higher) position in the company. One of my colleagues was promoted, very deservingly, to the role of supervisor and brought a new set of standards (numerical sales goals). Because I did not meet these new goals only a few days after their institution, this new supervisor blocked my advancement to a better position by advising HR that I had net been adequately fulfilling my duties, despite the fact that this individual, just one week earlier had also not been meeting these unrealistically ambitious goals. While I have tremendous respect for this person and they even apologized for their oversight, the damage had already been done, and I left for another company.

Suggestions for improvement

  • Empower retention and relocations personnel and provide time for off-phone projects DAILY.

Compare total score on kununu

This company in comparison to all other companies on kununu  based on 1,323,000 reviews

Monitronics Intl
2.89
kununu average
3.18

This company in comparison to all other companies in its industry Telecommunications  based on 19,136 reviews

Monitronics Intl
2.89
Average of Telecommunications
3.16