- Monitronics IntlApr 20, 2016
Are you a Current or Former Employee? Former job since 2013
Standards for individuals in customer care departments were subject to perpetual change and often unattainable. I had maintained competitive numbers in terms of sales and retention, but my supervisor moved to another department when I put in for another (higher) position in the company. One of my colleagues was promoted, very deservingly, to the role of supervisor and brought a new set of standards (numerical sales goals). Because I did not meet these new goals only a few days after their institution, this new supervisor blocked my advancement to a better position by advising HR that I had net been adequately fulfilling my duties, despite the fact that this individual, just one week earlier had also not been meeting these unrealistically ambitious goals. While I have tremendous respect for this person and they even apologized for their oversight, the damage had already been done, and I left for another company.
Suggestions for improvement
- Empower retention and relocations personnel and provide time for off-phone projects DAILY.