Mountain America Federal Credit Union: What's it like to work here?

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17 reviews from employees

kununu Score: 4.6Recommendation: 100%
Breakdown

17 employees rated this employer with an average of 4.6 points on a scale from 1 to 5.

16 employees recommended the employer in their reviews.

The management is completely supportive of employee goals to grow within the company or move to an outside career.

4.8
Recommended
EmployeeWorked at Mountain America Federal Credit Union in Salt Lake City, UT at the time of review.

What I like

They truly want to help every member everytime. We are fully supported to say yes everyday.

What I dislike

I don't disapprove of anything.

Suggestions for improvement

I would like higher compensation but everything else is wonderful.

Company Image

I am very proud to work for a company that cares


Company Culture

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

It's the best job I've ever had. I get to make a positive difference in real lives every single day.

4.3
Recommended
EmployeeWorked at Mountain America Federal Credit Union in Salt Lake City, UT at the time of review.

What I like

I get to truly help other people every day.

What I dislike

Promotions do seem to go to younger, less experienced employees over older employees, but I can't prove it.

Suggestions for improvement

There have been times communication from corporate could have been better.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

I overall really enjoy working for my employer. There are good benefits, and the pay & environment is good.

4.5
Recommended
EmployeeWorked at Mountain America Federal Credit Union in Las Vegas, NV at the time of review.

What I like

I've never worked for an employer that has made me feel more appreciate. We get paid time off, they encourage us to take an annual vacation, we are reimbursed for expenses when we go on business trips, and there's a lot of opportunity to move up in the workplace. I get along very well with my co-workers and my managers are always willing to help me out.

What I dislike

There is nothing I can think of that I am seriously dissatisfied with.

Suggestions for improvement

I wish there was a slightly less sense of seniority, or "I've been here for XX amount of years so what I says goes" in the workplace.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Very wonderful company with happy and helpful management.

4.9
Recommended
EmployeeWorked at Mountain America Federal Credit Union in West Jordan, UT at the time of review.

What I like

Management is always looking at how to make us happy with our personal development in and outside of the company.

What I dislike

I wish we had a higher pay structure.

Suggestions for improvement

I wouldn't change anything except compensation.


Company Culture

Company Image

Work-Life Balance

Career Development

Overall compensation for your work

Inclusive / Diverse

Teamwork

Attitude towards older colleagues

Support from management

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

MACU is nothing like any other bank/credit union. They truly live by their principles/ morals and encourage growth

4.8
Recommended
Former EmployeeWorked at Mountain America Federal Credit Union in Lehi, UT.

What I like

I loved my entire experience! My boss was very understanding and worked with me to make sure that I was able maintain a healthy work-life balance. The school reimbursement was also a very big bonus, as well as discounts on my mortgage/other loans. They often encourage you to succeed and improve with awesome incentives

What I dislike

Sometimes you get burned out with helping the credit union members, but that isn’t much of a problem if the company itself especially cuz they offer PTO

Suggestions for improvement

Any suggestions I had were heard and executed, so I don’t think there are any I can currently think of.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

I think MACU was wonderful! I would recommend working for them to everyone I know!

4.9
Recommended
Former EmployeeWorked at Mountain America Federal Credit Union in West Jordan, UT.

What I like

Well I always knew that if I needed anything my superiors and other employees would always be willing to help! I never felt like I was alone.

What I dislike

I didn’t really disapprove of any department. We all seemed to strive for the best!

Suggestions for improvement

Nothing! I really can’t think of any suggestion or criticism I have.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Fantastic Company, best I've ever worked for. Way better than wells Fargo

4.3
Recommended
Former EmployeeWorked at Mountain America Federal Credit Union in Draper, UT.

What I like

They were completely focused on taking care of customers (members).

What I dislike

They give their HR department to much power. Where it's to the point that no manager has any say over hiring or firing, discipline or even determining how the branch is run. I saw a good employee get fired when his exwife called in pretending to be a member and lied and said that the employee had a conversation with her that the employee never had. The employee's wife was mad because the employee filed for divorce against her and filed a protective order against her, and she was stupid enough to violate the protective order within seconds of receiving it. The wife claimed the employee planned it so she would be arrested, but this was not the case. Anyway, she called pretending to be a member of the credit union her first day out of jail, and HR "did an investigation", firing the employee without ever once asking his side of the story. They never even told him there was a complaint or anything until they pulled him in to fire him. The branch and assistant managers had for the past week been begging HR not to fire him, they tried explaining this is something she'd do. But HR completely disregarded anything the managers said, and almost seemed to relish in the fact that their decision was opposed by others. The worst part was that when they fired the employee, they offered $1200 of severance, which is odd because employees on that level are not ever offered severance. But, the offer was dependent upon a nondisclosure agreement. They employee in question knew his wife did it, so he didn't sign. Well more recently, that employee got proof it was made by his ex wife, and when he got the proof, he confronted her and she confessed. Now he has signed and notarized proof of wrongful termination, and because the circumstance, his attorney expects a 7 figure settlement. All cause HR had to run the show.

Suggestions for improvement

Fire the whole HR department, hire replacements and restrict their authority


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

They have been great to work with. Management is very supportive of goals within and outside of work. There is constant

4.9
Recommended
EmployeeWorked at Mountain America Federal Credit Union in Salt Lake City, UT at the time of review.

What I like

I have personally had 3 promotions in the last 10 months. The management team has help me atain goal after goal and been supportive in every way possible.

What I dislike

I don't disapprove of anything

Suggestions for improvement

I would like more outside work activities.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Everyone is incredibly happy and helpful. It is a true growth mindset for individuals. Management is very...

4.9
Recommended
EmployeeWorked at Mountain America Federal Credit Union in Salt Lake City, UT at the time of review.

What I like

Everyone in management has taken a personal interest in my goals both inside Nd out of the credit union.

What I dislike

There is nothing I have seen that I disapprove of.

Suggestions for improvement

It would be nice if there were more employees to manage the volume of calls.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

Best company I have ever worked for. Great management!

4.9
Recommended
EmployeeWorked at Mountain America Federal Credit Union in Salt Lake City, UT at the time of review.

What I like

Great company with great benefits. Fun, welcoming environment. Great leadership.

What I dislike

I can’t really think of anything I would change or disapprove of.

Suggestions for improvement

I can’t think of anything I would change.


Company Culture

Company Image

Work-Life Balance

Career Development

Handicapped Accessibility

Overall compensation for your work

Inclusive / Diverse

Environmental Friendliness

Workplace Safety

Teamwork

Attitude towards older colleagues

Support from management

Office / Work Environment

Challenging Work

Job Security

Internal Communication

Gender Equality

Freedom to work independently

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