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  • Nov 12, 2015

Customer Service Representative

company MXD group
City Columbus
Are you a Current or Former Employee? Former job since 2014
Position Others
Department Others

Support from Management

No real leadership doesn't motivate you to go above and beyond because they do the minimum

Suggestions for improvement

  • Seek REAL leadership! Update the programs used! Open up different departments to make the call volume less that way customers can actually reach who they need instead of being on hold while a CSR find the answer from the warehouse

I like about the employer

Always offering overtime

I dislike about the employer

Unorganized. From the leadership to the out dated technology. I hate the delivery process and lack of communication between warehouse,driver, scheduler and customer

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This company in comparison to all other companies on kununu  based on 1,342,000 reviews

MXD group
kununu average

This company in comparison to all other companies in its industry Traffic/transportation  based on 29,189 reviews

MXD group
Average of Traffic/transportation