Support from management
The leadership at NTB is much akin to a kid with an ant farm. They are hands off in the worst ways, and hands on in the worst ways. Due to high turn around, many members of management are new, first-time managers, which means a great deal of micro managing. On top of this, district level management typically had the attitude of "so long as customers aren't calling me directly, I don't care".
As a back shop employee, teamwork is essential to being productive in the busy parts of the day. Most employees understand this, and are accommodating and helpful.
Freedom to work independently
Due to the aforementioned new management personnel, most of the work load will not be distributed evenly.
The company has recently implemented a very educational training program for its employees. I personally learned a great deal from the Apprenticeship Program.
Overall compensation for your work
Compared to other companies in the field, NTB pays considerably less. NTB pays marginally better than entry level food service.
This is a company that has no interest in protecting your privacy out your rights. The most important thing to NTB is making money off of their customers, whether by ripping them off, or actually providing a quality service.
I can personally say that long work hours and low competitive income meant that I spent a vast majority of my time at the job.
While the company does endeavour to keep its employees employed, they do not necessarily provide an enjoyable work experience or pay. Therefore, their turn around rate for employees is exceptionally high.
Safety training is on par with industry and federal standard. However, much of the safety equipment is damaged or in need of maintenance, and is hazardous to the safety of employees (ie vehicle lifts)
The work in and of itself is very satisfying.
Suggestions for improvement
- Pay employees more. Take action to mitigate employee conflicts. Have more reasonable work hours to balance work and home life.
What I like about the company
The camaraderie with fellow employees.
What I dislike about the company
The lack of communication from the bottom levels to middle management. The inability to mitigate conflicts between employees. Very low pay compared to a high level of responsibility.