- Nationstar Mortgage LLC15.Mar 2018
Suggestions for improvement
- IT needs to understand that their customers are the employees of Mr.Cooper, the new company name rolled out last year. They need to get on board with the new culture of meeting the customers needs and stop hamstringing the customer by closing tickets that haven't been resolved. The company needs to continue investing in technology to make the job easier. The practice of rolling out phase 1 and sometimes phase 2 but never getting to phases 3 and 4 needs to stop. Process Maps need to be developed for the whole company, so that someone reconciling a bank account (one of the last business processes of any transaction) has a resource they can go to that explains which departments impact the bank account and how, and how each departments' work interacts with all other departments.
What I like about the company
Moving around in the company and working to advance your career is encouraged. Promotions come with good raises. The company keeps making changes to improve company culture and make employees happy. We put the customer first, making the business stable. We have related business entities which help build a secure foundation which should help us remain running when bad times occurr.