- Nationstar Mortgage03.May 2018
Mgmt levels below CEO are not trained sufficiently to handle a diverse level of teams.
Support from management
The 2nd part of my time here was under young new mgmt that didn't understand the concept of salarly vs hourly employees. Didn't know how to communicate in a confidential manner. And didnt know how to handle intelligent, mature employees. Closed minded managers who believed one way was the right way, their way. No openness for new ideas, new concepts. They felt threatened. And refused to relax and admit that maybe they could have learned something from someone, anyone else.
Freedom to work independently
The freedom was there but you would most definitely know the work would be wrong. Control issues.
Communications from CEO came through in email as well as through web based video memo to all employees. He's very open to all levels of employees.
Attitude towards older colleagues
Older colleagues are seen as not as bright, instead of listening and gaining from their experience. When older colleagues recognize this and tried to discuss this problem, the "squeeze out" process begins.
There is no room for growth. No encouragement or approval to train in anything other than for your job and then it has to go through approvals.
Office / Work Environment
Cubes are too small and some areas only have tables. This leaves no privacy, distractions and noise pollution when conducting required phone calls or concentrating on work at hand.
Unfortunately they tend to focus on making sure to abide by WLB so much that they play more than work then crack the whip at the midnight hour. Those that recognize this is happening choose to bypass the ball games and xbox tournaments and continue to work. Missing out on any fun there is to be had. Hence the word "balance".
The company changed there name from Nationstar Mortgage to Mr. Cooper.
Suggestions for improvement
- More training for managers, and then monthly check ups on them. If the manager has a problem with employee, maybe the manager could use it as a training exercise.
What I like about the company
The CEO. The principals of mortgage servicing this company had; as in staying up to date on regulations, investor regulations, government communications. This is one of the best servicing companies around!!
What I dislike about the company
Only dislikes about the company is on management development.
The following benefits were offered to me
- CompanyNationstar Mortgage
- Are you a Current or Former Employee?Former employee