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Nationstar Mortgage:What's it like to work here?

United States Industry Accounting/Financial Services
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Nationstar MortgageNationstar MortgageNationstar Mortgage
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Review averages

  • 30 employees say

    Excellent (8)
    26.666666666667%
    Good (4)
    13.333333333333%
    Satisfactory (8)
    26.666666666667%
    Subpar (10)
    33.333333333333%
    2.67
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Nationstar Mortgage

Reviews - What employees say

2.67 Employees say
0.00 Applicants say

Company Culture

Mgmt levels below CEO are not trained sufficiently to handle a diverse level of teams.

Support from management

The 2nd part of my time here was under young new mgmt that didn't understand the concept of salarly vs hourly employees. Didn't know how to communicate in a confidential manner. And didnt know how to handle intelligent, mature employees. Closed minded managers who believed one way was the right way, their way. No openness for new ideas, new concepts. They felt threatened. And refused to relax and admit that maybe they could have learned something from someone, anyone else.

Freedom to work independently

The freedom was there but you would most definitely know the work would be wrong. Control issues.

Internal Communication

Communications from CEO came through in email as well as through web based video memo to all employees. He's very open to all levels of employees.

Attitude towards older colleagues

Older colleagues are seen as not as bright, instead of listening and gaining from their experience. When older colleagues recognize this and tried to discuss this problem, the "squeeze out" process begins.

Career Development

There is no room for growth. No encouragement or approval to train in anything other than for your job and then it has to go through approvals.

Office / Work Environment

Cubes are too small and some areas only have tables. This leaves no privacy, distractions and noise pollution when conducting required phone calls or concentrating on work at hand.

Work-Life Balance

Unfortunately they tend to focus on making sure to abide by WLB so much that they play more than work then crack the whip at the midnight hour. Those that recognize this is happening choose to bypass the ball games and xbox tournaments and continue to work. Missing out on any fun there is to be had. Hence the word "balance".

Company Image

The company changed there name from Nationstar Mortgage to Mr. Cooper.

Suggestions for improvement

  • More training for managers, and then monthly check ups on them. If the manager has a problem with employee, maybe the manager could use it as a training exercise.

What I like about the company

The CEO. The principals of mortgage servicing this company had; as in staying up to date on regulations, investor regulations, government communications. This is one of the best servicing companies around!!

What I dislike about the company

Only dislikes about the company is on management development.

Company Culture
2.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
4.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
4.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

is offered is offered is offered is offered is offered
  • Company
    Nationstar Mortgage
  • City
    coppwll
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

is offered is offered

Suggestions for improvement

  • IT needs to understand that their customers are the employees of Mr.Cooper, the new company name rolled out last year. They need to get on board with the new culture of meeting the customers needs and stop hamstringing the customer by closing tickets that haven't been resolved. The company needs to continue investing in technology to make the job easier. The practice of rolling out phase 1 and sometimes phase 2 but never getting to phases 3 and 4 needs to stop. Process Maps need to be developed for the whole company, so that someone reconciling a bank account (one of the last business processes of any transaction) has a resource they can go to that explains which departments impact the bank account and how, and how each departments' work interacts with all other departments.

What I like about the company

Moving around in the company and working to advance your career is encouraged. Promotions come with good raises. The company keeps making changes to improve company culture and make employees happy. We put the customer first, making the business stable. We have related business entities which help build a secure foundation which should help us remain running when bad times occurr.

What I dislike about the company

A lack of training for front line managers on how to deal with their teams; it's mostly on the job trial and error. There does seem to be a push by upper management in 2018 to ask front line managers what we need to better do our jobs.

A lack of training/support from HR in dealing with failing employees.

Company Culture
4.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered
  • Company
    Nationstar Mortgage LLC
  • City
    Coppell
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

is offered is offered is offered is offered

Suggestions for improvement

  • Bigger cubicles and a nicer lobby

What I like about the company

My colleagues and the team building is great

What I dislike about the company

Management seems very exclusive

Company Culture
5.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
1.00
Work-Life Balance
4.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
2.00

The following benefits were offered to me

is offered is offered is offered is offered is offered
  • Company
    Nationstar Mortgage LLC
  • City
    Lewisville
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

is offered is offered is offered is offered

Other company profiles

Review averages

  • 30 employees say

    Excellent (8)
    26.666666666667%
    Good (4)
    13.333333333333%
    Satisfactory (8)
    26.666666666667%
    Subpar (10)
    33.333333333333%
    2.67
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Nationstar Mortgage
2.67
30 reviews

Industry average (Accounting/Financial Services)
3.43
34,042 reviews

kununu average
3.28
2,610,000 reviews