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Navient Solutions, Inc.:What's it like to work here?

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Review averages

  • 7 employees say

    Excellent (3)
    42.857142857143%
    Good (1)
    14.285714285714%
    Satisfactory (3)
    42.857142857143%
    Subpar (0)
    0%
    3.46
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Navient Solutions, Inc.

Reviews - What employees say

3.46 Employees say
0.00 Applicants say
  • 16.Nov 2017
  • Employee

Company Culture

They make you feel insignificant. Supervisors share your personal issues and cant keep their mouths shut.

Support from management

2/ 7 supervisors do their jobs. The others just talk all day with each other and Team leads act like they do everything. They come in everyday have to call maybe 10 people a day and are off the phones the rest of the day. If you have a question forget about it. Because the supervisors and team leads get unlimited break time dont expect them to not abuse it. But they will sit at there desks and monitor yours. I have seen more people fired for break time than any company i have ever seen. Managers/ team leads should lead by example.

Teamwork

Your are assigned teams and if your supervisor doesn't like you everyone will know about it and wont hesitate to do everything possible to get your terminated. Its a team based effort to hit the overall goal yet everyone is out for themselves.

Freedom to work independently

You are micro managed your entire shift depending on the supervisor. Some are more laid back giving you a chance to work others will sit literally , sit behind you and read emails between you and other co workers and act like they have the right to monitor you. ANYONE could do their job in a heart beat. If you can lie and force overtime on people and give ultimatums you could do their job.

Career Development

Managers will never go anywhere. Team leads get rotated from team to team. Your best bet it being a Mentor which basically trains new hires out of training and they listen to calls and you listen to them. Other than that there is no advancement which is the focus at navient to keep empoyees. The turn around rate is terrible. I was on a team with a terrible supervisor. The month i left 7 left on his team and 16+ for a full year. You would think upper management would catch on to him but nope hes still there.

Overall compensation for your work

You can make 30-55k EASILY as long as you put in the overtime and resolve delinquent accounts fast. The bonus structure is good yet your hourly is one of the lowest in the area. They raised their wages a year ago do the people who were there prior to new hires did not get a raise. So people just starting are making more the people who have been there for 2 years.

Office / Work Environment

The environment is great for the first 3 months. After a while its not the people your on the phones with its 100% management and the way they treat employees. if you get a person on the phone requeating a supervisor just ask the to call back because the manager you get will have an attitude with you jist for asking. Which is REQUIRED.

Environmental Friendliness

Good for 3 months.

Work-Life Balance

Your given make your own schedule (myos) in collections. Only if targets are hit and your get 40 hours in from saturday- friday. Seems great but any meeting you have is required for attendance and it is frowned upon if you leave afterwards.

Company Image

Ita navient. Enough said.

Job Security

If you put your head down and dont get too close to anyone this place is great. Calls are monitored and checked for errors. So if yiu can do that much you can make a lot of money i lasted about 4 years and made 43000-52000 yearly.

Handicapped Accessibility

Elevators

Workplace Safety

Clean bathrooms are the only thing positive!

Challenging Work

I like a challenge but to me just starting its overwhelming. Anything in training forget the 5 week process. Just learn enough and write down everything to pass open book tests. You will learn everything you need to know when you hit the main floor because the trainors voice. Dont get me started...

Inclusive / Diverse

All types of diversity!

Suggestions for improvement

  • Respect employees who have dedicated their time to help the company in the positive direction their trying to accomplish. Agents are there for money not to please managers.

What I like about the company

Food days
Outings
Unlimited over time
Bonuses
401k- company matches 5 automatically
You can set however you like.
Great benefits
Pto-paid holidays
Co-workers
Onsite cafeteria

What I dislike about the company

Break time policys. Everyone should have the same equality.
Management does nothing and wait till the day of a deadline to do anything. We are then instructed to seek help elsewhere so they can do their work when they had 20 days during the month to do so

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
2.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered 401(k) is offered Ability to work remotely is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Navient Solutions, Inc.
  • City
    Wilkes Barre
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Distribution/sales

The following perks were offered to me

On site cafeteria is offered Free (company provided) Meals is offered Health and wellness programs is offered Employee events is offered Fitness center on site is offered Free Snacks/Drinks is offered
  • 13.Sep 2017
  • Employee

Company Culture

Co workers are nice,

Support from management

Sups and team leads want you to get borrower on and off the phone asap however it should be mandatory for them to spend a day on the phones each month to see it isn't always as easy as they think. In training management talks up $2000 bonuses...In a year and a half of being there I have yet to see someone come close to that, it maybe possible if they worked 90hr work weeks otherwise its impossible!

Internal Communication

ZERO! Ask 3 sups the same question and you will receive 3 different answers, because of this compliance infractions are high

Overall compensation for your work

Raise is given once a year, i n the amount the company allows sups to give; not in the amount you are worth.
Hourly pay is poor for the job respoinsibility.

Office / Work Environment

Their computers constantly have issues, constant dialer issues.
Sups and leads enjoy all hanging o it and laughing carrying on while everyone else actually works and God forbid you interrupt because you have a job related question...

Environmental Friendliness

Yes they recycle in the cafeteria not on the floor, one trash can for everything.

Work-Life Balance

High pressure to work overtime, they are called "power days. If they could make everyday a power day, they would.

Company Image

No, we lie to borrowers on the phone, instructions we send i n emails are vague, which is why there are so many law suits.

Job Security

Job security doesn't exist because nobody is on the same page, compliance is high which puts jobs in jeopardy

Challenging Work

Not really challenging, proud no. We are driven to almost forced borrowers into a forbearance as it "helps" borrowers; it doesn't help them, rather hurts them but it helps the agent earn credits toward reaching our goal.

What I like about the company

Fellow coworkers

What I dislike about the company

Lack of communication, lack of break time, pay is poor when comparing responsibility

Company Culture
3.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
2.00
Job Security
1.00
Challenging Work
2.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered
  • Company
    Navient Solutions, Inc.
  • City
    Wilkes Barre
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee events is offered Fitness center on site is offered
  • 06.Sep 2017
  • Employee

Company Culture

In training sups and team leads will brag about how easy it is to exceed goal & achieve $500+ bonus, this is impossible without putting in serious OT especially since online payments no longer count as a credit

Support from management

2 sups in the entire department will truly help, the rest including team leads act as if you're annoying them when asking for help with an account

Teamwork

Sups bonus depends on whether the team hits goal, otherwise there isn't a team effort

Freedom to work independently

This is how you work all day

Internal Communication

Ask 3 supervisors the same exact question and will receive 3 completely different answers. Rules & core codes change weekly causing constant compliance infractions

Attitude towards older colleagues

A few of the team leads have attitudes like they are above the agents

Overall compensation for your work

To easy to lose bonus, raise 1x a year and not based on merit

Office / Work Environment

Micro managed

Work-Life Balance

CRS is the only department that has "myos" (make your own schedule) for those that qualify, otherwise there aren't any sick days, must give 24hr notice to use pto,

Job Security

Because of compliance

Handicapped Accessibility

Handicapped spots are always full yet half the people who park there are perfectly fine

Challenging Work

Core codes change to frequently

Inclusive / Diverse

English & Spanish, no other foreign language specialist team

Suggestions for improvement

  • Expand myos, increase pay, include sick days. Allow more departments to work from home

What I like about the company

Being able to schedule my own break and lunch time

What I dislike about the company

Compliance, goals are too high and don't come out at times until 10-12 days into the month.

Company Culture
3.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
4.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered Stock or equity options is offered
  • Company
    Navient Solutions, Inc.
  • City
    Wilkes Barre
  • Are you a Current or Former Employee?
    n/a
  • Position
    Employee
  • Department
    Others

Other company profiles

Review averages

  • 7 employees say

    Excellent (3)
    42.857142857143%
    Good (1)
    14.285714285714%
    Satisfactory (3)
    42.857142857143%
    Subpar (0)
    0%
    3.46
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Navient Solutions, Inc.
3.46
7 reviews

Industry average (Other Industries)
3.26
150,584 reviews

kununu average
3.30
2,660,000 reviews