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Navient Solutions, Inc.:What's it like to work here?

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Navient Solutions, Inc.Navient Solutions, Inc.Navient Solutions, Inc.
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Review averages

  • 7 employees say

    Excellent (3)
    42.857142857143%
    Good (1)
    14.285714285714%
    Satisfactory (3)
    42.857142857143%
    Subpar (0)
    0%
    3.46
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Other company profiles

Reviews for Navient Solutions, Inc.

Reviews - What employees say

3.46 Employees say
0.00 Applicants say
  • 16.Nov 2017
  • Employee

Company culture

They make you feel insignificant. Supervisors share your personal issues and cant keep their mouths shut.

Support from Management

2/ 7 supervisors do their jobs. The others just talk all day with each other and Team leads act like they do everything. They come in everyday have to call maybe 10 people a day and are off the phones the rest of the day. If you have a question forget about it. Because the supervisors and team leads get unlimited break time dont expect them to not abuse it. But they will sit at there desks and monitor yours. I have seen more people fired for break time than any company i have ever seen. Managers/ team leads should lead by example.

  • 13.Sep 2017
  • Employee

Company culture

Co workers are nice,

Support from Management

Sups and team leads want you to get borrower on and off the phone asap however it should be mandatory for them to spend a day on the phones each month to see it isn't always as easy as they think. In training management talks up $2000 bonuses...In a year and a half of being there I have yet to see someone come close to that, it maybe possible if they worked 90hr work weeks otherwise its impossible!

  • 06.Sep 2017
  • Employee

Company culture

In training sups and team leads will brag about how easy it is to exceed goal & achieve $500+ bonus, this is impossible without putting in serious OT especially since online payments no longer count as a credit

Support from Management

2 sups in the entire department will truly help, the rest including team leads act as if you're annoying them when asking for help with an account

Teamwork

Sups bonus depends on whether the team hits goal, otherwise there isn't a team effort


Review averages

  • 7 employees say

    Excellent (3)
    42.857142857143%
    Good (1)
    14.285714285714%
    Satisfactory (3)
    42.857142857143%
    Subpar (0)
    0%
    3.46
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Navient Solutions, Inc.
3.46
7 reviews

Industry average (Other Industries)
2.89
118,729 reviews

kununu average
3.15
2,199,000 reviews