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Navient Corporation:What's it like to work here?

United States Industry Accounting/Financial Services
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Navient CorporationNavient CorporationNavient Corporation
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Review averages

  • 42 employees say

    Excellent (19)
    45.238095238095%
    Good (12)
    28.571428571429%
    Satisfactory (6)
    14.285714285714%
    Subpar (5)
    11.904761904762%
    3.57
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Navient Corporation

Reviews - What employees say

3.57 Employees say
0.00 Applicants say

Suggestions for improvement

  • The only area of improvement I feel is the attendance policy

What I like about the company

The company genuinely cares about the wellbeing of their employees, especially in the call center environment. This is due to the stressful environment the call center is. Thus, the company provides PTO and other benefits to make sure the employees are supported and appreciated for the job they are doing. Not only does their appreciation go towards the call center, but in all areas of the building from claims to Human Resources.

What I dislike about the company

The one thing I disapprove on in the company is the strictness of the attendance policy to a point. The only area I do not agree with is the sickness policy. They do not accept any form of documentation relating to a sickness UNLESS it is from a hospital. If there is a doctors note only, they will not accept it and you will have a tardy occurance for the day. I feel that they should take into consideration doctors note that advise that the individual should not be working if he or she is ill. You shouldn’t want your other employees to be susceptible to contracting an illness.

Company Culture
4.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
4.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
3.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Stock or equity options is offered 401(k) is offered Tuition assistance is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Navient
  • City
    Wilkes-Barre
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Fitness center on site is offered

Suggestions for improvement

  • Standing desks would be nice.

What I like about the company

The training was a fun 5 weeks paid, once you get the basics down you can ask questions as they come up, they schedule regular meetings to keep everyone updated on major changes, the overtime and shift switching is very flexible, everyone is pretty friendly, great cafeteria options, free snacks to people scheduled for overtime, on-site gym, outdoor seating for lunch breaks are very nice, very easy to move around in the company and move up.

What I dislike about the company

Management and trainers are usually not on the same page, a lot of conflicting information

Company Culture
4.00
Support from management
5.00
Teamwork
3.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
5.00
  • Company
    Navient
  • City
    Wilkes-Barre
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

Suggestions for improvement

  • Team building exercises would help, especially with all of the stress that comes with the job. When all the work is finished, don't have us keep working on things that don't really need to be done just to have us working on something. Send us home, or give us time away from the computer so we can get to know one another and develop our teamwork. In jobs like mine designed to support other staff, don't give us bonuses, just pay more for the work we do so it actually feels worth it to work there without being anxious about whether I can pay rent this month.

What I like about the company

I started off in customer service and was promoted quickly. I've had several managers and loved them all. The benefits are great, and they help you learn how to manage investments. I've also made more friends than I've ever had in my life. My training manager even helped me get accepted into law school. The people there are fantastic.

What I dislike about the company

They make us work constantly. There's no breathing room between tasks, and they set the goals in my department so high that it is stressful to reach them. In customer service or collections you're bombarded with phone calls and people yelling, screaming, cussing at you, and really emotionally abusive things. I used to take bathroom breaks just so I could go cry for a minute without being interrupted with more abuse. It would have been helpful to have some sort of leeway in our schedule adherence that accounts for our need to destress, apart from breaks and lunch, that doesn't affect our goal. In my current department there's not even a need for goal. They just need to pay us more. We perform the tasks of three departments as well as our own work, and we make barely enough to live on.

Company Culture
3.00
Support from management
3.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
2.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Navient Solutions, Inc.
  • City
    Muncie
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee events is offered Fitness center on site is offered

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Review averages

  • 42 employees say

    Excellent (19)
    45.238095238095%
    Good (12)
    28.571428571429%
    Satisfactory (6)
    14.285714285714%
    Subpar (5)
    11.904761904762%
    3.57
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Navient Corporation
3.57
42 reviews

Industry average (Accounting/Financial Services)
3.48
41,925 reviews

kununu average
3.36
3,175,000 reviews