- New York State Department of Motor Vehicles15.Dec 2015
The work environment is very unhealthy on many levels. Many supervisors are mean, rude and don't encourage the employees. There is no barrier between customers and employees which can be dangerous and also helps spread viruses and diseases. Also because the DMV is notorious for long lines and bad customer service, lots of customers come in defense mode anticipating the worst.
Support from management
Some of the supervisors cause conflict and employees have no real say in day to day operations.
Most of the employees are very helpful and understanding. I think because we all go through the same terrible experiences, we work together to make the day go by easier.
Freedom to work independently
The workload is fairly distributed, but that's how the company is structured to avoid any malfeasance.
In the Harlem office, almost all of the supervisors are women and they still don't appreciate other women. They don't treat the women as nicely or respectfully as the men.
Office / Work Environment
As everyone knows, the computers are very slow. This causes employees to take longer to complete a task, and the system goes down often....terrible. The lighting isnt the best, but its not dark so I guess its ok.
So employees get vacation days, sick time and personal days...but you cant use them. Vacation days can be used during certain times but cant be requested far in advance. If you call out sick, especially during the probationary period, it counts against you. Uggh and doctor appointments aren't taken into consideration either even when advance notice is given.
Suggestions for improvement
- I believe supervisors should be retrained and monitored in customer service as well as how to treat employees. Employee feedback and suggestions should be taken into account. Employee grievances should be resolved and not ignored.
The following benefits were offered to me
- CompanyNew York State Department of Motor Vehicles
- CityNew York
- Are you a Current or Former Employee?Former job since 2015