Are you a Current or Former Employee? Former job since 2011
Employees were expected to be available to answer the phone 24-7, regardless of where you might be (i.e. church)
Support from Management
Management refused to define roles and responsibilities for various positions, which created a lot of conflict between teams. They also refused to step in to help resolve the conflict, they used it in theie own power struggle.
Some team members refused to have discussion or compromise.