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Nexrep:What's it like to work here?

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Review averages

  • 10 employees say

    Excellent (1)
    10%
    Good (5)
    50%
    Satisfactory (1)
    10%
    Subpar (3)
    30%
    2.75
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Nexrep

Reviews - What employees say

2.75 Employees say
0.00 Applicants say

Suggestions for improvement

  • Listen to employees concerns and maker changes in training to help employees

What I like about the company

It's a good place if you just want shot term employment

What I dislike about the company

Leadership is a joke and treat their employees like crap

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
3.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Challenging Work
3.00
Inclusive / Diverse
3.00
  • Company
    NexRep LLC
  • City
    Nashville
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

Suggestions for improvement

  • It may help with an increase in pay for agents once a year or if they receive up-training.

What I like about the company

At first, there were many opportunities to get as many hours as the worker wanted. It was easy to have large paychecks. It also it was easier to speak with a team lead or coach about performance or if you needed help with a case you were working on. The hours can be flexible as you schedule your own hours.

What I dislike about the company

It may help the coaches and team leads if there were more team leads and coaches because the leads and coaches seem to be spread too thin.

Company Culture
2.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
5.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall compensation for your work
2.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
3.00
Challenging Work
3.00
Inclusive / Diverse
5.00
  • Company
    NexRep LLC
  • City
    Houston
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • 16.May 2018
  • Employee

Company Culture

Everyone is very family oriented and kind. They are nice enough to work with you when things go rocky in life and are very flexible in a lot of ways.

Support from management

Depends on the managers.. some are major sticklers for the rules while others are more flexible with the customer service. It's hard to know which one you are going to have to deal with day to day and we all unfortunately, have our favorites.

Teamwork

the teams i have worked with since joining NexRep have all been team oriented and it has been easy to accomplish things

Freedom to work independently

Being an independent contractor, I believed that this job would lend itself to that kind of freedom. However, I was wrong, it's just like any other call center job I have ever worked.

Internal Communication

Sometimes it's hard to get answers for questions internally.

Gender Equality

I have never seen a guy log in to either of the clients I have tried.

Career Development

There is no opportunity for moving up.

Overall compensation for your work

I make less than minimum wage

Environmental Friendliness

not really applicable - since we do not share an environment.

Work-Life Balance

As an independent contracter we select our own schedules from week to week. The challenge sometimes is the race to get enough hours to pay the bills.

Company Image

The client i work with is becoming less and less customer focused.

Job Security

There is always a chance they will not renew your contract for another six months.

Handicapped Accessibility

we work from home, not really applicable to me except in the fact I do not have to leave to go to work.

Challenging Work

It's easy.

Suggestions for improvement

  • Pay a reasonable working wage - consider hiring on contractors with over a years experience. Focus on customers in clients so that less agents leave when they can't handle being yelled at on a daily basis.

What I like about the company

flexibility to work from home. Flexibility to take time off when needed

What I dislike about the company

Inconsistency in the management. the fact there are no yearly reviews for raises and there is no chance of ever making less than minimum wage.

Company Culture
5.00
Support from management
3.00
Teamwork
5.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Ability to work remotely is offered
  • Company
    Nexrep
  • City
    Portland
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Temporary
  • Department
    Others

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Review averages

  • 10 employees say

    Excellent (1)
    10%
    Good (5)
    50%
    Satisfactory (1)
    10%
    Subpar (3)
    30%
    2.75
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Nexrep
2.75
10 reviews

Industry average (Other Industries)
3.34
184,969 reviews

kununu average
3.37
3,254,000 reviews