Everyone is very family oriented and kind. They are nice enough to work with you when things go rocky in life and are very flexible in a lot of ways.
Support from management
Depends on the managers.. some are major sticklers for the rules while others are more flexible with the customer service. It's hard to know which one you are going to have to deal with day to day and we all unfortunately, have our favorites.
the teams i have worked with since joining NexRep have all been team oriented and it has been easy to accomplish things
Freedom to work independently
Being an independent contractor, I believed that this job would lend itself to that kind of freedom. However, I was wrong, it's just like any other call center job I have ever worked.
Sometimes it's hard to get answers for questions internally.
I have never seen a guy log in to either of the clients I have tried.
There is no opportunity for moving up.
Overall compensation for your work
I make less than minimum wage
not really applicable - since we do not share an environment.
As an independent contracter we select our own schedules from week to week. The challenge sometimes is the race to get enough hours to pay the bills.
The client i work with is becoming less and less customer focused.
There is always a chance they will not renew your contract for another six months.
we work from home, not really applicable to me except in the fact I do not have to leave to go to work.
Suggestions for improvement
- Pay a reasonable working wage - consider hiring on contractors with over a years experience. Focus on customers in clients so that less agents leave when they can't handle being yelled at on a daily basis.
What I like about the company
flexibility to work from home. Flexibility to take time off when needed
What I dislike about the company
Inconsistency in the management. the fact there are no yearly reviews for raises and there is no chance of ever making less than minimum wage.