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Nuance Transcription Services:What's it like to work here?

United States Industry Pharmaceuticals/Biotech
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Review averages

  • 2 employees say

    Excellent (0)
    0%
    Good (1)
    50%
    Satisfactory (0)
    0%
    Subpar (1)
    50%
    2.08
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Nuance Transcription Services

Reviews - What employees say

2.08 Employees say
0.00 Applicants say
  • 05.Jan 2018
  • Employee

Support from management

Managers are notorious for simply not answering the tough emails or shoving you off to HR who NEVER responds.

Teamwork

There is no team work. You don't know your team mates.

Freedom to work independently

Set schedule. Very strict rules and penalties for working outside schedule.

Internal Communication

The communication was severely lacking at best.

Gender Equality

Transcriptionists are generally female.

Career Development

Applications for advancement are largely ignored.

Overall compensation for your work

The pay continues to get worse as "good" work is sent overseas and the tough accounts are left stateside.

Work-Life Balance

Nuance works on set schedules. If you're lucky enough to have work during your shift, the balance is fine. If not, you're chained to a chair "waiting" for work...IF your manager allows you to make up missed time when there was no work during your shift.

Challenging Work

You've heard the expression "a monkey could do it"? Well, with speech recognition, it's become true.

Inclusive / Diverse

Who knows! We don't know our teammates.

Suggestions for improvement

  • STOP OFFSHORING

What I like about the company

NOTHING ANYMORE

What I dislike about the company

EVERYTHING. Poor management, horrible pay.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Nuance Transcription Services
  • City
    Fort Lauderdale
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others
  • 13.Jan 2016
  • Employee

Company Culture

Yes, we do get compliments sometimes

Support from management

Not bad, I am always able to get answers I need to do my job

Teamwork

Even as a solitary job, we are still referred to as a "team". But then, I am not a team player.

Freedom to work independently

We do have set times we have to be there, but a lot of other things we have to do

Internal Communication

Compared to other places I have worked communication does exist

Gender Equality

Don't know

Attitude towards older colleagues

The industry is mostly older women

Career Development

Don't know, never tried management

Overall compensation for your work

It could be more. Then again, this industry does pay much

Office / Work Environment

Since we work from home, that does not apply here.

Work-Life Balance

Pretty good in that they let me cut back my time when it was too much

Job Security

I am constantly being threatened with being fired. This is possible if you do things like leave out a comma or a period and I have received threats to fire me almost since I started working for Nuance

Challenging Work

TOO challenging. I often have to deal with poor
recordings and get points taken off

Suggestions for improvement

  • I don't really know, but must people be threatened with being fired all the time? Yet they don't do it.

What I like about the company

I like that I can work on different accounts for different hospitals and not run out of work and I like that I do not have a commute

What I dislike about the company

I am constantly threatened with being fired. I do not like the "quality mentoring" they do where you are criticized on the phone for an hour. It seems like we constantly have to do tasks that are outside of transcription and it is like playing wack a mole to keep up with these tasks. Every task carries with it the threat of being fired.

Company Culture
3.00
Support from management
4.00
Teamwork
3.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
4.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
1.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered 401(k) is offered Ability to work remotely is offered Desirable office location is offered Paid Parental Leave is offered Flexible spending account is offered Paid time off is offered
  • Company
    Nuance Transcription Services
  • City
    Fort Lauderdale
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    Production

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Review averages

  • 2 employees say

    Excellent (0)
    0%
    Good (1)
    50%
    Satisfactory (0)
    0%
    Subpar (1)
    50%
    2.08
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Nuance Transcription Services
2.08
2 reviews

Industry average (Pharmaceuticals/Biotech)
3.07
42,100 reviews

kununu average
3.30
2,677,000 reviews