- One Exchange15.Dec 2015
It varies. You get a lot of constructive feedback from supervisors and qa, performance bonuses, etc but sometimes they fall behind on reviews when things get busy.
Support from management
Sometimes it depends on your supervisor but they do a pretty good job of setting expectations in weekly huddles.
Experienced coworkers are very generous with new employees and will freely share their advice. This is important because you do get a lot of information during training and it can be difficult to remember it all your first few days on the floor.
Freedom to work independently
The autonomy comes more from the fact that you can apply to different positions after you've worked there a while.
This is the one area of weakness at the company. A lot of times not everyone is on the same page.
Lots of opportunity for anyone who wants it.
Attitude towards older colleagues
There are many older workers here. Some are even retired and don't need the money but enjoy working.
You can definitely move around within the company and there is a clear path to things like supervisory positions. It is not as clear when it comes to moving from the call center into a more executive position.
Overall compensation for your work
The pay is pretty good for what it is. You don't really get benefits unless you are hired on as a permanent employee.
Office / Work Environment
The entire building is cleaned daily but things can get pretty messy during the day.
This doesn't really apply.
You can schedule unpaid time off any time you want. They will try to work with you if you have a scheduling conflict with your shift and you get to bid for new shifts every 6 months or so.
Some people love it there, others are just there for the season. You hear all sorts of different opinions.
This is another area that could use improvement. Most employees are temps. They tend to keep on the people who do well but you have no guarantees.
They do have ramps and elevators. I have seen a couple of disabled employees working there without difficulty.
You can have some really great experiences on the phone with some customers, other times it may feel challenging but not satisfying.
Inclusive / Diverse
The most diverse company I've ever worked for. You will meet people from all walks of life here.
Suggestions for improvement
- Better communication with temp workers about their end date. Shorter training for returners who haven't been gone long.
What I like about the company
You can meet a lot of great people there and have fun on the job. They provide paid training and will help you get your insurance license if that's what you want to do.
What I dislike about the company
The high turnover due to the seasonal aspect of the business. Difficult to be hired permanently. Going through the exact same training every year.
The following benefits were offered to me
- CompanyOne Exchange
- Are you a Current or Former Employee?Former job since 2015