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Ontrac:What's it like to work here?

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Review averages

  • 3 employees say

    Excellent (1)
    33.333333333333%
    Good (1)
    33.333333333333%
    Satisfactory (0)
    0%
    Subpar (1)
    33.333333333333%
    3.17
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Ontrac

Reviews - What employees say

3.17 Employees say
0.00 Applicants say

Suggestions for improvement

  • More open communication to all levels of employees.

What I like about the company

Grown professionally, positive work environment, outstanding management.

What I dislike about the company

Not always consistent in accountability.

Company Culture
5.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
5.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered Ability to work remotely is offered Desirable office location is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Ontrac
  • City
    Chandler
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Free (company provided) Meals is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • I would change our drivers and driver supervisor contracts to alow the contractors to held more accountable for delivery issues.

What I like about the company

This is not a bad please to work if you like to work in a call center.

What I dislike about the company

There training is a little lacking at times. and the managers don't have the tools they need to manage effectively.

Company Culture
4.00
Support from management
4.00
Teamwork
3.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Desirable office location is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Ontrac
  • City
    Chandler
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered Free Snacks/Drinks is offered
  • 11.Dec 2015
  • Employee

Company Culture

I detest disloyalty, narcissism, and pettiness. This company cultivates it all! You can't trust anyone in power because of the Machiavellian office politics being the law of the land.

Support from management

You have access to supervisors but they will not strive to correct any problems that you have.

Teamwork

For the most part the majority of us worked well together but the pettiness of the higher ups hindered our efforts constantly.

Freedom to work independently

Often we would point out how to greatly improve productivity but often it would fall on deaf ears. To make matters worse favoritism from management of choice employees created a massive rift amongst us.

Internal Communication

Management continues to fail at this time and time again. Worse yet, they don't care!

Gender Equality

Why just women? As a man I have grown sick of the misandrist culture of America. In this company you will go far as a man in the warehouses but hit a wall at corporate.

Attitude towards older colleagues

I have seen a colleague who has more knowledge than her own supervisors but since she is not part of the club she is a prime example of "it's not what you know but who you know" and yes she is patronized by fellow women who are part of "club".

Career Development

Get real. I figured out things on my own at corporate and at the warehouse only a handful knew their job. As for training their is none. At the warehouse they keep selecting people who are not computer savvy.

Overall compensation for your work

GOD NO!!!! I quit this job for lower paying job and now I pay my bills on time. You get paid every 15 calendar days, on the 10th and 25th unless either falls on the weekend.

Office / Work Environment

The corporate office is amazing! Free soft drinks from one of those Coke drinking fountains, a cozy game room and an unbelievable lunch room, but why is it so cold?! I have seen videos of other warehouses and they make the Phoenix facility look "ghetto". I will say though that the Phoenix facility is clean. Cleaner than any other warehouse I have seen. Too bad none of the managers seem to care nor have any training on what to do when a shipper illegally sends a hazardous shipment through us. Once again subordinates had to take of the problems. Management sat on their hands for 2 weeks and 3 days on one cooler containing human waste and the other involved us asking so called management to pull all packages from another offending shipper only to find out that our request fell on deaf ears.

Environmental Friendliness

Sure they make f2fcontributions to charities but to me since I know who they are the gesture comes off as hollow.

Work-Life Balance

Get real, you have to put your foot down because I have seen managers run to the ground, because their supervisors have them working well past their schedules. I love how the holidays means mandatory overtime, and the constant badgering to take over time because of constant under staffing at corporate. Even worse was the warehouse. If you work in the AM crew you get days off approved. Hello you could even call in sick without being heckled. Now if you work in the PM crew, ha! Eat crow! I have seen a fellow employee being forced to come in only to be diagnosed later with Pneumonia! Thank you management for yet exposing me to this contagion!

Company Image

240 pages of hate on yelp with a 1 star rating. This company is hated

Job Security

You can get fired at any time over the most trivial matters.

Handicapped Accessibility

If this wasn't enforced by law I firmly believe the company could care less.

Workplace Safety

Per comment above regarding the mishandling of hazardous shipment, which by the way we don't do, management down played the situation with the cooler of human waste. Emergency contact numbers were available on the side with instructions to immediately contact those numbers in case of a breach. Instead they placed it in an area where employees would be constantly exposed.

Challenging Work

I have a sense of accomplishment until someone else attempts to defame you over trivial matters that have no bearing on logic, but what do you expect from a company with 240 plus pages of hate on yelp?!

Inclusive / Diverse

Remember my deaf ears assessment? When problems arise don't snub us and take an attitude that we're lazy. We work hard for you so that you can go home to your overpriced lifestyle. After all we have a deplorable work/life balance thanks to your inaction.

Suggestions for improvement

  • All of our suggestions have been made regarding meetings between crews, not manager only, regarding any on going issues for the day, and like all of our suggestions they fall on deaf ears. So I refuse to even waste my time on a group of individuals that only care about meeting their KPI, but not on how to fix the root cause.

What I like about the company

Nothing. Never in my life has a company offended me on a personal level.

What I dislike about the company

I didn't like being called into the office to be accused of bad mouthing the military. ARE YOU INSANE!!!! I was defending our military. I am a proud service man. Worse yet they didn't even here me on what I was saying and months later for my review I was marked down as emotional. So I transferred over to operations at the warehouse. A couple of months pass and my father died. Since I had so much vacation time I was told by my supervisor to take 2 weeks off with the option to continue if I needed the time. So I did take 2weeks but after a while I could not be at home anymore because I was staring at his room. When it came time for my review I was marked for a below average attitude noting that I came back distraught. My family just dealt with death in a total of 5 months, multiple tragedies including my dad, AND I GET RATED A 2!!! Really? What kind of sick joke is that?!

Company Culture
1.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
3.00
Gender Equality
1.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
1.00
Challenging Work
5.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Ontrac
  • City
    Chandler
  • Are you a Current or Former Employee?
    Former job since 2011
  • Position
    Others
  • Department
    Logistics/materials management

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Vehicle allowance is offered Free Snacks/Drinks is offered

Other company profiles

Review averages

  • 3 employees say

    Excellent (1)
    33.333333333333%
    Good (1)
    33.333333333333%
    Satisfactory (0)
    0%
    Subpar (1)
    33.333333333333%
    3.17
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Ontrac
3.17
3 reviews

Industry average (Other Industries)
3.26
150,577 reviews

kununu average
3.30
2,670,000 reviews