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Optum:What's it like to work here?

United States Industry Hospital & Health Care
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Review averages

  • 183 employees say

    Excellent (84)
    45.901639344262%
    Good (30)
    16.393442622951%
    Satisfactory (30)
    16.393442622951%
    Subpar (39)
    21.311475409836%
    3.36
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Optum

Reviews - What employees say

3.36 Employees say
0.00 Applicants say

Suggestions for improvement

  • With PHI and HIPAA it is difficult to change many of our policies however a more open mobile device policy would be beneficial. Mid to high level employees have great access to development programs however lower level employees do not have those same opportunities since they are at the frontline answering calls and processing claims. Would be good to create a program that restructured some of their time to personal development.

What I like about the company

UHG is focused on NPS and core values. Over the last 6 years I have been with the company, it has transformed from a company focused on hostile take over and growth, into a company that cares about the employees, members, and customers.

A culture of diversity, inclusion, and respect has grown considerably and I have often recommended that people apply. I'm in a same-sex, bi-racial marriage and my husband also works for the company. No concern about harassment, disrespect, or barriers; from adding him to the insurance policy, to taking time off for the wedding, and (eventually) adoption, the company HR group works hard to make their employees happy.

What I dislike about the company

The company is run by accountants and is often slow at adopting new technology and making sure that the employees have the latest and greatest tools available to them. The conservative approach to spending is important to maintain a constant market growth company, however it can hold us back from being the best we could be. Smart boards in training rooms, newest versions of OS programs, more powerful computer for design, higher-end larger landscape monitors, and a friendly mobile integration would make the company appear more modern, both to internal and external customers.

With over 255,000 employees, and exponential growth, UHG should be regularly investing in their facilities, equipment, and employee experience in order to attract new talent from the e-commerce companies like Amazon, Google, Facebook, etc... It is a good company to work for and if it could portray itself as more than an insurance company, even more top talent would come. A broader information campaign would be great at educating the public on everything that the company is involved in as many people do not understand that almost every career field can be represented at UHG.

Company Culture
4.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
5.00
Inclusive / Diverse
4.00
  • Company
    UNITED HEALTH CARE/OPTUM
  • City
    Wausau
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • 27.Jan 2018
  • Employee

Company Culture

The company is too focused on making money and could care less on the employees.

Support from management

Leadership is very poorly managed. Does not involve employees in any way.

Teamwork

Employees do work well together as long as leadership allows them to.

Freedom to work independently

Absolutely not. Very micromanaged at this company.

Internal Communication

Sometimes, there should be more continued education so that employees can stay up to date on changing programs and policies.

Overall compensation for your work

Very poor compensation

Office / Work Environment

The work environment is comfortable with the upgraded desks.

Environmental Friendliness

There is a recycling program and a shredder for privacy papers

Work-Life Balance

No work-life balance at all. There is a lot of mandatory overtime and if you don't work it you will get written up. No exceptions!

Company Image

No, actively looking elsewhere

Job Security

Clients are not happy with OptumRx and are always threatening to terminate their contracts

Challenging Work

I'm proud of the work that I do; however, leadership will never tell you they are proud of you.

Suggestions for improvement

  • Make things equal and fair across all sites of the company.

What I like about the company

They do focus on 100% customer satisfaction

What I dislike about the company

They lack 100% employee satisfaction, severely.

Company Culture
2.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
3.00
Environmental Friendliness
4.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Stock or equity options is offered 401(k) is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    OptumRX
  • City
    Overland Park
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Fitness center on site is offered

Suggestions for improvement

  • Provide better benefits, including sick and vacation time. Provide more opportunities for professional advancement, or just ANY opportunities, since there are none. Communicate more consistently with lower-level employees. Stop introducing new protocols and benchmarks and requirements, which increases the burden and stress on employees but doesn't actually do a single thing to impact productivity.

What I like about the company

My company at least allowed us to develop subcommittees in this past year so that we could discuss all the changes we wish they'd make. At least this company allows me to work from home.

What I dislike about the company

All of the benefits, and the lack of communication with lower-level employees. The benefits are generally not very good, and they have recently cut our pay, slashed our vacation benefits significatly, and increased micromanagement strategies.

Company Culture
2.00
Support from management
3.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
3.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
5.00
Challenging Work
4.00
Inclusive / Diverse
2.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered Paid Parental Leave is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Optum, Inc.
  • City
    Seattle
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

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Review averages

  • 183 employees say

    Excellent (84)
    45.901639344262%
    Good (30)
    16.393442622951%
    Satisfactory (30)
    16.393442622951%
    Subpar (39)
    21.311475409836%
    3.36
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Optum
3.36
183 reviews

Industry average (Hospital & Health Care)
3.30
88,300 reviews

kununu average
3.31
2,787,000 reviews