- UNITED HEALTH CARE/OPTUM21.May 2018
Suggestions for improvement
- With PHI and HIPAA it is difficult to change many of our policies however a more open mobile device policy would be beneficial. Mid to high level employees have great access to development programs however lower level employees do not have those same opportunities since they are at the frontline answering calls and processing claims. Would be good to create a program that restructured some of their time to personal development.
What I like about the company
UHG is focused on NPS and core values. Over the last 6 years I have been with the company, it has transformed from a company focused on hostile take over and growth, into a company that cares about the employees, members, and customers.
A culture of diversity, inclusion, and respect has grown considerably and I have often recommended that people apply. I'm in a same-sex, bi-racial marriage and my husband also works for the company. No concern about harassment, disrespect, or barriers; from adding him to the insurance policy, to taking time off for the wedding, and (eventually) adoption, the company HR group works hard to make their employees happy.
What I dislike about the company
The company is run by accountants and is often slow at adopting new technology and making sure that the employees have the latest and greatest tools available to them. The conservative approach to spending is important to maintain a constant market growth company, however it can hold us back from being the best we could be. Smart boards in training rooms, newest versions of OS programs, more powerful computer for design, higher-end larger landscape monitors, and a friendly mobile integration would make the company appear more modern, both to internal and external customers.
With over 255,000 employees, and exponential growth, UHG should be regularly investing in their facilities, equipment, and employee experience in order to attract new talent from the e-commerce companies like Amazon, Google, Facebook, etc... It is a good company to work for and if it could portray itself as more than an insurance company, even more top talent would come. A broader information campaign would be great at educating the public on everything that the company is involved in as many people do not understand that almost every career field can be represented at UHG.
- CompanyUNITED HEALTH CARE/OPTUM
- Are you a Current or Former Employee?Current employee