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Petco:What's it like to work here?

United States Industry Consumer Goods/Grocery/Retail
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Review averages

  • 283 employees say

    Excellent (81)
    28.621908127208%
    Good (75)
    26.501766784452%
    Satisfactory (72)
    25.441696113074%
    Subpar (55)
    19.434628975265%
    3.14
  • 1 applicant says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    100%
    1.00

Reviews for Petco

Reviews - What employees say

3.14 Employees say
1.00 Applicants say

Suggestions for improvement

  • More environmentally conscious (less plastic useage) Less tolerance for workplace violence, more tolerance for illness/occasional lapses in performance Update the equipment needed for operation More realistic payroll for sufficient staffing would cut out the necessity to work off clock and boost sales because customers would be more readily assisted Support your employees, if someone is being unreasonable to them and blatantly abusing or outside of our policy, back up your employees, don't leave them to fend for themselves and then punish them for following the policies you put into place. The customers you do this to are not going to talk good about us, they're going to continue to misuse and short usby complaining until they get what they want. You'd save money by telling them sorry this is our policy and in order to keep our employees paid well and our prices competitive those policies must be upheld. Because we're suffering for it down here.

What I like about the company

The company has a really great vision, but needs to streamline. Not environment friendly. They do have mandatory training that is very educational if you utilize it properly. The company itself is decent, it's the location I was at that isn't good.
Upper management is grumpy and indifferent at best, incredibly difficult to please after you've been there a while. There's a double standard, and favoritism. If you aren't working off the clock you can't get your job done. If you work off the clock and get caught you're in trouble. The discount is great if you have pets, but even that isn't worth dealing with the insanity.

What I dislike about the company

Not environmentally friendly (excessive use of plastics)
Many training modules are outdated and have a lot of discrepancies
Unrealistic expectations of employees (lack of appropriate payroll, insufficient time to complete tasks such as maintenance and pre-opening tasks)
Continually rearranging stores and confusing/frustrating customers by moving their products to different locations within the store
Emailed coupons never work and the cashier's get faulted for it by customers
Slow to non-existent response time to upper level management inquiries about time sensitive matters
Lack of action by HR for serious matters, extreme actions taken for petty matters
Do all of the toys have to squeak?
Execution of new services could be a lot better
IT issues take forever to resolve, be it equipment ordered or service needed.
It doesn't make sense to have animals housed permanently in the store for sale in small tanks and not allow them to be in a small tank temporarily in overstock or recovery.

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
2.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
5.00
Handicapped Accessibility
2.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    PETCO ANIMAL SUPPLIES STORES, Inc.
  • City
    Waldorf
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered
  • 11.May 2018
  • Employee

Support from management

I honestly would rate this lower, if possible. Management constantly ignored my concerns and continued to undermine me and ask that I ignore unprofessional behavior.

Freedom to work independently

Management repeatedly gave me management duties and forced me to train employees without a request or raise in salary.

Workplace Safety

Management made me groom dogs that were aggressive or senior pets; which are both against policy and safety concerns.

Challenging Work

Unfortunately on a daily basis the level of challenging work was pretty high.

Suggestions for improvement

  • The employees hired for the management process should go through a more thorough screening process, the lack of professionalism and skills were pretty horrible.

What I like about the company

The company gave me a partner discount, that is all.

What I dislike about the company

The company has a lot of things to work on, I think the fact that all of the management came from a competitor is kind of concerning, they had a very inhumane look at their employees and how things should be run.

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
2.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00
  • Company
    PETCO Animal Supplies Stores, Inc. (San Diego, CA / United States)
  • City
    Oak Creek
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

Suggestions for improvement

  • I would change the policies on working specific days, there needs to be a little flexibility surrounding people’s lives. Especially for managers who are typically older and should know how to run the store.

What I like about the company

Petco is very accepting of diversity amongst employees. As a manager, the schedule requirements can be a little stringent and hard to have a good work/life balance, but compared to many retailers, we get a lot of perks such as one 3 day weekend off per month. Paid time off is available to us as well as many other benefits. The culture is about selling services like dog training to help guests take the best care of their pets they can. It’s nice to put a focus on selling services that matter rather than focusing on products that don’t. We also pride ourselves on knowledge of nutrition and wellness. It is fun to work with other people that have a passion for animals and bettering their lives.

What I dislike about the company

Communication from the top down can be pretty slow sometimes and it feels like there is a disconnect between corporate and retail stores.

Company Culture
4.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
5.00
  • Company
    Petco
  • City
    San Diego
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership

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Review averages

  • 283 employees say

    Excellent (81)
    28.621908127208%
    Good (75)
    26.501766784452%
    Satisfactory (72)
    25.441696113074%
    Subpar (55)
    19.434628975265%
    3.14
  • 1 applicant says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    100%
    1.00

kununu score comparisons

Petco
3.14
284 reviews

Industry average (Consumer Goods/Grocery/Retail)
3.22
156,950 reviews

kununu average
3.36
3,184,000 reviews