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PetSmart, Inc.:What's it like to work here?

United States Industry Service industry
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PetSmart, Inc.PetSmart, Inc.PetSmart, Inc.
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Review averages

  • 44 employees say

    Very good (17)
    38.636363636364%
    Good (18)
    40.909090909091%
    Satisfactory (5)
    11.363636363636%
    Sufficient (4)
    9.0909090909091%
    3.56
  • 0 applicants say

    Very good (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Sufficient (0)
    0%
    0.00

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Reviews for PetSmart, Inc.

Reviews - What employees say

3.56 Employees say
0.00 Applicants say
  • 08.Dec 2016
  • Employee

Company culture

Company has values, just doesn't live them. Employee and Customer experience are never discussed. Scorecard driven with little regard for people or pets.

Support from Management

Top-down driven company that does not seek feedback from those closest to the Customer.

Teamwork

Results driven, however no validation as to how results are accomplished. One of the values is "Do the Right Thing", however is violated without accountability.

  • 19.Aug 2016
  • Employee

Company culture

Associates did their own commending each other. Not typically management.

Support from Management

Team Leaders needed to be more engaged with Associates.

Teamwork

A lot of talk behind backs

Level of Autonomy

If you were found capable in an area, the task was then put on you forever.

Communication

Most of the time you heard about the bad not the good in your department

Gender Equality

If you could do the job it didn't matter if you were male or female.

  • 02.Jun 2016
  • Employee

Eco-consciousness

Only to increase profits and for appearances.

Suggestions for improvement

  • Find a happy medium between the old brand and the new world of technology. Offer store level associates and managers a career path rather than shifting them from store to store. There also seems to be a gap and a lack of cohesiveness between the home office, divisions, regions, districts and eventually stores. This causes DM's to conduct multiple CC's weekly, with harassing and threatening tones, and different priorities from minute to minute. This is an extremely reactionary culture.

Review averages

  • 44 employees say

    Very good (17)
    38.636363636364%
    Good (18)
    40.909090909091%
    Satisfactory (5)
    11.363636363636%
    Sufficient (4)
    9.0909090909091%
    3.56
  • 0 applicants say

    Very good (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Sufficient (0)
    0%
    0.00

kununu score comparisons

PetSmart, Inc.
3.56
44 reviews

Industry average (Service industry)
2.94
34,474 reviews

kununu average
3.12
1,487,000 reviews