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PetSmart, Inc.

United States Industry Service industry
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PetSmart, Inc.PetSmart, Inc.PetSmart, Inc.
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Reviews for PetSmart, Inc.

Reviews - What employees say

3.61 Employees say
0.00 Applicants say
  • 19.Aug 2016
  • Employee

Company culture

Associates did their own commending each other. Not typically management.

Support from Management

Team Leaders needed to be more engaged with Associates.


A lot of talk behind backs

Level of Autonomy

If you were found capable in an area, the task was then put on you forever.


Most of the time you heard about the bad not the good in your department

Gender Equality

If you could do the job it didn't matter if you were male or female.

  • 02.Jun 2016
  • Employee


Only to increase profits and for appearances.

Suggestions for improvement

  • Find a happy medium between the old brand and the new world of technology. Offer store level associates and managers a career path rather than shifting them from store to store. There also seems to be a gap and a lack of cohesiveness between the home office, divisions, regions, districts and eventually stores. This causes DM's to conduct multiple CC's weekly, with harassing and threatening tones, and different priorities from minute to minute. This is an extremely reactionary culture.

Suggestions for improvement

  • Care more about the employees. Better compensation for the salon Managers and bather

I like about the employer

I use to like that the manager actually use to care about the employees

I dislike about the employer

Too stressful work environment specially in the grooming salon. They are asking too much answer the phone, doing checking, grooming dogs, stop every time for make appointment ,sell add ons, helping coworkers and usually the store manager only push you to make more dogs but they don't support the groomers at all( stores manager they usually don't have previous experiences working with Dogs so they dont know what actually take to groom a dog they push you for groom more dogs without any support). Very disappointed of the company. That why a lot of groomers are leaving the company.

Review averages

kununu score comparisons

PetSmart, Inc.
43 reviews

Industry average (Service industry)
30,935 reviews

kununu average
1,409,000 reviews