- Pilkington North America, Inc.25.Nov 2015
call center rules and regulations are bias towards seniority. Even though manager voices that all have to follow the same rules, but it not executed in such way
Support from management
favoritism in employees that have been there more than 3yrs
manager and office lead do not communicate effectively to the entire call center. only few elite get priority knowledge.
Attitude towards older colleagues
long serving employees get first choice in all aspects
IN THE CALL CENTER THERE IS NO WAY TO MOVE UP. NO HIGHER AUTHORITY TO HELP YOU LEARN MORE OF THE BUSINESS, EVEN IF YOU COMMUNICATE WITH THEM IF YOU WANT TO LEARN MORE. I HAVE YET TO GET TRAINING ON MORE ASPECTS OF MY JOB THAT OTHERS HAVE ACCESS TO BUT NOT ALL HAVE ACCESS. IT IS FRUSTRATING FOR CUSTOMER BECAUSE ON 2 OUT OF THE WHOLE CALL CENTER HAVE AUTHORITY TO VIEW ACCOUNTS.
Overall compensation for your work
PAID ON TIME. BENEFITS ARE FAIR.
recently the region has seen an increase in snow and ice storm and employees get reprimanded for not coming in even though roads and interstates have shut down.
single employees are given favoritism and priority on vacation and schedule changes
depends if management likes you
WORK LOAD AND TASKS ARE FAIRLY EASY
Suggestions for improvement
- BETTER COMMUNICATION BETWEEN MANAGEMENT AND EMPPLOYEES AS A WHOLE NOT INDIVIDUALLY BECAUSE EACH EMPLOYEE IS TOLD DIFFERENTLY AND CREATES UNFAIR SITUATIONS.
What I like about the company
What I dislike about the company
MANAGEMENT AND COMMUNICATION
The following benefits were offered to me
- CompanyPilkington North America, Inc.
- Are you a Current or Former Employee?Current employee