Skip over menu?
  

Pilot Travel Centers:What's it like to work here?

Skip over sub-menu?
Pilot Travel CentersPilot Travel CentersPilot Travel CentersWatch video

Review averages

  • 40 employees say

    Excellent (11)
    27.5%
    Good (4)
    10%
    Satisfactory (12)
    30%
    Subpar (13)
    32.5%
    2.69
  • 1 applicant says

    Excellent (0)
    0%
    Good (1)
    100%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    3.40

Company summary

Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers and travel plazas in North America with more than 650 locations throughout the United States and Canada and employee more than 24,000 team members. Pilot Flying J services over a million customers every day. As the No. 1 seller of over-the-road diesel fuel in the nation, Pilot Flying J is ranked No. 7 among America’s Largest Private Companies by Forbes, and in addition, was ranked #37 on the Transport Topics’ Top 100 Private Carriers list in 2013. Pilot Flying J is not merely a travel center or a convenience store, but it’s a large retail and food operation, and matches big-box stores in retail revenue and food service sales. Pilot Flying J was ranked #13 by Restaurant Finance Monitor’s “Monitor 200 Report,” and named in the “50 Most Influential Franchisees in the World” by Nation’s Restaurant News. History Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001. Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010.

Numbers

Employees

10,000+

Company info

Who we are

Products, services

It’s our mission to make your experience on the road the best it can be. We’ve done it for 60 years, and we’ll continue to do it every day in the future.

We're Like Family

We treat you like family. Our team members are inspired to make your visit a great one. Our goal is to become the center for your travels.

55dc9acec5fad509c751.jpg

  • Retail
  • Convenience store
  • Travel center
  • Fuel
  • Restaurant
  • Truck stop


ad6e767a1d255882df67.jpg



Benefits



Pilot Flying J offers benefits to all Team Members, both part-time and full-time. From health benefits (Medical, Vision, Dental, HRA and FSA) to financial (401k, Tuition & Adoption Reimbursement), we have great opportunities for all team members to take advantage of.

Our Benefits:


  • Medical with prescription coverage
  • Dental 
  • Vision 
  • 401(k) –Flexible Spending Accounts 
  • Short Term and Long Term Disability Insurance
  • Company Paid Life and AD&D Insurance
  • Voluntary Life and AD&D Insurance
  • Accident, Critical Illness, and Whole Life Insurance
  • Tuition Assistance
  • Adoption Assistance
  • Discounted Child daycare expenses through The Learning Care Group
  • Employee Assistance Program
  • Teladoc – Access to a doctor 24/7/365 by phone or secure online video 
  • Vacation Time
  • Bonus Potential for Certified Shift Leaders and Managers
  • Profit Sharing program for Travel Center/Travel Plaza and Restaurant General Managers


  • In addition to our benefits package for full-time team members, we understand that many of our team members have commitments outside of work. While we cannot guarantee set hours, our managers work hard to create accommodating schedules that allow you the flexibility you need to take care of yourself and your family.

Location

Domestic locations

View our store locations

For applicants

Videos

Pilot Flying J Team Members Love Their Job
Pilot Flying J History- Growing Through the Years
Benefits of Working at Pilot Flying J

Who we are looking for

Preferred skills

Pilot Flying J is one of the best retail and restaurant employers in North America. If you enjoy working in a hands-on, high-energy environment, apply for one of our jobs today and join the Pilot Flying J family!


Dedicated to service

You want to work with service-minded people who hit the ground running—every customer, every chance, every day.

Driven to grow

You need a career that’s taking you places. We’re building new travel centers every year, so you can grow with us.

Up for the challenge
You’re ready to work hard and expect to be rewarded for that work. Ready to build a career? Join our team today. 


ae030fcb8df5fe41c88f.jpg


What we offer

What is special about working for us?

Pilot Flying J is one of the best retail and restaurant employers in North America. If you enjoy working in a hands-on, high-energy environment, apply for one of our jobs today and join the Pilot Flying J family! We offer both full and part-time positions with plenty of growth opportunities. Please visit our Careers website for more information, including videos, testimonials, and current openings.

7962e3ef275335f65920.jpg

Learning and Development

Development at Pilot Flying J isn’t a one-time event. We offer unique opportunities for advancement and several programs for development for Sales and Support Center and field team members. Your education is the key to our company's success


75e728791bda439998c5.jpg



How would we describe the company culture?

Our care and commitment to our employees comes from a deeply rooted history that started nearly 60 years ago when James Haslam II opened the first Pilot in Gate City, VA. Since that opening we have celebrated many accomplishments and have stayed true to our mission of "Connecting people and places with comfort, care and a smile at every stop." We are proud to be family owned and we welcome each new team member as part of the family.


b055f4be9c78279f73e4.jpg

What else should applicants know about us?

54b1ec9fcea946a3e5ec.jpg

Application advice

Preferred application method

Reviews for Pilot Travel Centers

Reviews - What employees say

2.69 Employees say
3.40 Applicants say
  • 02.May 2017
  • Employee

Company culture

Family orientated

  • 23.Feb 2017
  • Employee

Overall Compensation for your work

This company does a great job of paying you what you deserve! What you give is what you get! People who complain about pay are the ones not putting forth enough focus and effort.

Challenging Work

Working here is no walk in the park but if you can handle it then it's a great company with lots of opportunities.

Suggestions for improvement

  • Better training materials

What I like about the company

Flexible schedule, health benefits, 401K and opportunity for growth.

  • 10.Feb 2017
  • Employee

Support from Management

management was horrible didn't actually care about the employees

Teamwork

most of the employees there were only about themselves, they were all about themselves

Communication

communication was horrible i have never worked somewhere with such lack of it.

Work-Life Balance

they didn't give 2 craps about family i have children 1 of which is very sick and they were always mad when he was in the hospital, they cut my hours because he had a 3 day stay in the hospital


Review averages

  • 40 employees say

    Excellent (11)
    27.5%
    Good (4)
    10%
    Satisfactory (12)
    30%
    Subpar (13)
    32.5%
    2.69
  • 1 applicant says

    Excellent (0)
    0%
    Good (1)
    100%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    3.40

kununu score comparisons

Pilot Travel Centers
2.71
41 reviews

Industry average (Real estate/facility management)
3.06
14,087 reviews

kununu average
3.13
1,671,000 reviews