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Pilot Travel Centers:What's it like to work here?

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Review averages

  • 63 employees say

    Excellent (25)
    39.68253968254%
    Good (9)
    14.285714285714%
    Satisfactory (13)
    20.634920634921%
    Subpar (16)
    25.396825396825%
    3.11
  • 40 applicants say

    Excellent (20)
    50%
    Good (8)
    20%
    Satisfactory (8)
    20%
    Subpar (4)
    10%
    3.49

Company summary

Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers and travel plazas in North America with more than 650 locations throughout the United States and Canada and employee more than 24,000 team members. Pilot Flying J services over a million customers every day. As the No. 1 seller of over-the-road diesel fuel in the nation, Pilot Flying J is ranked No. 7 among America’s Largest Private Companies by Forbes, and in addition, was ranked #37 on the Transport Topics’ Top 100 Private Carriers list in 2013. Pilot Flying J is not merely a travel center or a convenience store, but it’s a large retail and food operation, and matches big-box stores in retail revenue and food service sales. Pilot Flying J was ranked #13 by Restaurant Finance Monitor’s “Monitor 200 Report,” and named in the “50 Most Influential Franchisees in the World” by Nation’s Restaurant News. History Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001. Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010.

Numbers

Employees

10,000+

Company info

Who we are

Products, services

It’s our mission to make your experience on the road the best it can be. We’ve done it for 60 years, and we’ll continue to do it every day in the future.

We're Like Family

We treat you like family. Our team members are inspired to make your visit a great one. Our goal is to become the center for your travels.

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  • Retail
  • Convenience store
  • Travel center
  • Fuel
  • Restaurant
  • Truck stop


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Benefits



Pilot Flying J offers benefits to all Team Members, both part-time and full-time. From health benefits (Medical, Vision, Dental, HRA and FSA) to financial (401k, Tuition & Adoption Reimbursement), we have great opportunities for all team members to take advantage of.

Our Benefits:


  • Medical with prescription coverage
  • Dental 
  • Vision 
  • 401(k) –Flexible Spending Accounts 
  • Short Term and Long Term Disability Insurance
  • Company Paid Life and AD&D Insurance
  • Voluntary Life and AD&D Insurance
  • Accident, Critical Illness, and Whole Life Insurance
  • Tuition Assistance
  • Adoption Assistance
  • Discounted Child daycare expenses through The Learning Care Group
  • Employee Assistance Program
  • Teladoc – Access to a doctor 24/7/365 by phone or secure online video 
  • Vacation Time
  • Bonus Potential for Certified Shift Leaders and Managers
  • Profit Sharing program for Travel Center/Travel Plaza and Restaurant General Managers


  • In addition to our benefits package for full-time team members, we understand that many of our team members have commitments outside of work. While we cannot guarantee set hours, our managers work hard to create accommodating schedules that allow you the flexibility you need to take care of yourself and your family.

Location

Domestic locations

View our store locations

For applicants

Videos

Pilot Flying J Team Members Love Their Job
Pilot Flying J History- Growing Through the Years
Benefits of Working at Pilot Flying J

Who we are looking for

Preferred skills

Pilot Flying J is one of the best retail and restaurant employers in North America. If you enjoy working in a hands-on, high-energy environment, apply for one of our jobs today and join the Pilot Flying J family!


Dedicated to service

You want to work with service-minded people who hit the ground running—every customer, every chance, every day.

Driven to grow

You need a career that’s taking you places. We’re building new travel centers every year, so you can grow with us.

Up for the challenge
You’re ready to work hard and expect to be rewarded for that work. Ready to build a career? Join our team today. 


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What we offer

What is special about working for us?

Pilot Flying J is one of the best retail and restaurant employers in North America. If you enjoy working in a hands-on, high-energy environment, apply for one of our jobs today and join the Pilot Flying J family! We offer both full and part-time positions with plenty of growth opportunities. Please visit our Careers website for more information, including videos, testimonials, and current openings.

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Learning and Development

Development at Pilot Flying J isn’t a one-time event. We offer unique opportunities for advancement and several programs for development for Sales and Support Center and field team members. Your education is the key to our company's success


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How would we describe the company culture?

Our care and commitment to our employees comes from a deeply rooted history that started nearly 60 years ago when James Haslam II opened the first Pilot in Gate City, VA. Since that opening we have celebrated many accomplishments and have stayed true to our mission of "Connecting people and places with comfort, care and a smile at every stop." We are proud to be family owned and we welcome each new team member as part of the family.


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What else should applicants know about us?

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Application advice

Preferred application method

Reviews for Pilot Travel Centers

Reviews - What employees say

3.11 Employees say
3.49 Applicants say
  • 18.Oct 2017
  • Employee

Warning

1.00

Support from management

No support will turn on you in a min.

Teamwork

They work you like dogs and dont have team work.

Freedom to work independently

Oh yeah but gives you so much to do no possible way to finish then yells at you.

Internal Communication

They dont care about there workers.

Work-Life Balance

They dont care if you have kids.

Workplace Safety

Not safe

Suggestions for improvement

  • Get ppl in there thay care new ownets

What I like about the company

Dont

  • 02.Oct 2017
  • Employee
Company Culture
4.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
2.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
3.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
4.00
  • 29.Aug 2017
  • Employee
Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
2.00
Company Image
4.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

Review averages

  • 63 employees say

    Excellent (25)
    39.68253968254%
    Good (9)
    14.285714285714%
    Satisfactory (13)
    20.634920634921%
    Subpar (16)
    25.396825396825%
    3.11
  • 40 applicants say

    Excellent (20)
    50%
    Good (8)
    20%
    Satisfactory (8)
    20%
    Subpar (4)
    10%
    3.49

kununu score comparisons

Pilot Travel Centers
3.25
103 reviews

Industry average (Real Estate/Facility Management)
3.14
17,804 reviews

kununu average
3.18
2,228,000 reviews