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Pilot Travel Centers:What's it like to work here?

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Review averages

  • 66 employees say

    Excellent (26)
    39.393939393939%
    Good (10)
    15.151515151515%
    Satisfactory (13)
    19.69696969697%
    Subpar (17)
    25.757575757576%
    3.11
  • 42 applicants say

    Excellent (20)
    47.619047619048%
    Good (8)
    19.047619047619%
    Satisfactory (8)
    19.047619047619%
    Subpar (6)
    14.285714285714%
    3.37

Company summary

Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers and travel plazas in North America with more than 650 locations throughout the United States and Canada and employee more than 24,000 team members. Pilot Flying J services over a million customers every day. As the No. 1 seller of over-the-road diesel fuel in the nation, Pilot Flying J is ranked No. 7 among America’s Largest Private Companies by Forbes, and in addition, was ranked #37 on the Transport Topics’ Top 100 Private Carriers list in 2013. Pilot Flying J is not merely a travel center or a convenience store, but it’s a large retail and food operation, and matches big-box stores in retail revenue and food service sales. Pilot Flying J was ranked #13 by Restaurant Finance Monitor’s “Monitor 200 Report,” and named in the “50 Most Influential Franchisees in the World” by Nation’s Restaurant News. History Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001. Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010.

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Numbers

Employees

10,000+

Company info

Who we are

Products, services

It’s our mission to make your experience on the road the best it can be. We’ve done it for 60 years, and we’ll continue to do it every day in the future.

We're Like Family

We treat you like family. Our team members are inspired to make your visit a great one. Our goal is to become the center for your travels.

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  • Retail
  • Convenience store
  • Travel center
  • Fuel
  • Restaurant
  • Truck stop


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Benefits



Pilot Flying J offers benefits to all Team Members, both part-time and full-time. From health benefits (Medical, Vision, Dental, HRA and FSA) to financial (401k, Tuition & Adoption Reimbursement), we have great opportunities for all team members to take advantage of.

Our Benefits:


  • Medical with prescription coverage
  • Dental 
  • Vision 
  • 401(k) –Flexible Spending Accounts 
  • Short Term and Long Term Disability Insurance
  • Company Paid Life and AD&D Insurance
  • Voluntary Life and AD&D Insurance
  • Accident, Critical Illness, and Whole Life Insurance
  • Tuition Assistance
  • Adoption Assistance
  • Discounted Child daycare expenses through The Learning Care Group
  • Employee Assistance Program
  • Teladoc – Access to a doctor 24/7/365 by phone or secure online video 
  • Vacation Time
  • Bonus Potential for Certified Shift Leaders and Managers
  • Profit Sharing program for Travel Center/Travel Plaza and Restaurant General Managers


  • In addition to our benefits package for full-time team members, we understand that many of our team members have commitments outside of work. While we cannot guarantee set hours, our managers work hard to create accommodating schedules that allow you the flexibility you need to take care of yourself and your family.

Location

Domestic locations

View our store locations

For applicants

Videos

Pilot Flying J Team Members Love Their Job
Pilot Flying J History- Growing Through the Years
Benefits of Working at Pilot Flying J

Who we are looking for

Preferred skills

Pilot Flying J is one of the best retail and restaurant employers in North America. If you enjoy working in a hands-on, high-energy environment, apply for one of our jobs today and join the Pilot Flying J family!


Dedicated to service

You want to work with service-minded people who hit the ground running—every customer, every chance, every day.

Driven to grow

You need a career that’s taking you places. We’re building new travel centers every year, so you can grow with us.

Up for the challenge
You’re ready to work hard and expect to be rewarded for that work. Ready to build a career? Join our team today. 


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What we offer

What is special about working for us?

Pilot Flying J is one of the best retail and restaurant employers in North America. If you enjoy working in a hands-on, high-energy environment, apply for one of our jobs today and join the Pilot Flying J family! We offer both full and part-time positions with plenty of growth opportunities. Please visit our Careers website for more information, including videos, testimonials, and current openings.

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Learning and Development

Development at Pilot Flying J isn’t a one-time event. We offer unique opportunities for advancement and several programs for development for Sales and Support Center and field team members. Your education is the key to our company's success


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How would we describe the company culture?

Our care and commitment to our employees comes from a deeply rooted history that started nearly 60 years ago when James Haslam II opened the first Pilot in Gate City, VA. Since that opening we have celebrated many accomplishments and have stayed true to our mission of "Connecting people and places with comfort, care and a smile at every stop." We are proud to be family owned and we welcome each new team member as part of the family.


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What else should applicants know about us?

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Application advice

Preferred application method

Reviews for Pilot Travel Centers

Reviews - What employees say

3.11 Employees say
3.37 Applicants say
  • 24.May 2018
  • Employee
Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Stock or equity options is offered Desirable office location is offered Paid Parental Leave is offered Relocation allowance is offered
  • Company
    Pilot Travel Centers, LLC
  • City
    Knoxville
  • Are you a Current or Former Employee?
    Internship in
  • Position
    Not specified
  • Department
    Distribution/sales

The following perks were offered to me

On site cafeteria is offered Free (company provided) Meals is offered Employee events is offered Free Snacks/Drinks is offered
  • 24.Feb 2018
  • Employee

Suggestions for improvement

  • More or longer training periods for new hire employees

What I like about the company

Managers go out of their way to give employees recognition where it is do

What I dislike about the company

Level of training is less than ideal

Company Culture
4.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
2.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Pilot travel centers
  • City
    Benton Harbor
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered Free Snacks/Drinks is offered
  • 04.Feb 2018
  • Employee

Support from management

store manager lied to save his own skin just cause boss was on the phone at store 1032 steubenville ohio

Internal Communication

took over 6 weeks to process a transfer and lied to me whole time that I would get more money at the new location. learned not only was that a lie but when I asked why I would be doing same job as my co workers for less money they said yes that is exactly what u will do

Gender Equality

I'm female or would be making the same as my male counter parts and was made clear that I won't be

Career Development

they said themselves they don't train management well

Overall compensation for your work

like I said lied to for 6 weeks that I would get the same pay rate as eveeyone else then told i have to do same job for less

Work-Life Balance

Steubenville location will not give schedule a more than a week at a time the current week

Company Image

they are in the news all the time for bad pr

Workplace Safety

no security staff at all and leaves thousands in drawers all day and night long

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00
  • Company
    Pilot Travel Centers, LLC
  • City
    Knoxville
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

Review averages

  • 66 employees say

    Excellent (26)
    39.393939393939%
    Good (10)
    15.151515151515%
    Satisfactory (13)
    19.69696969697%
    Subpar (17)
    25.757575757576%
    3.11
  • 42 applicants say

    Excellent (20)
    47.619047619048%
    Good (8)
    19.047619047619%
    Satisfactory (8)
    19.047619047619%
    Subpar (6)
    14.285714285714%
    3.37

kununu score comparisons

Pilot Travel Centers
3.21
108 reviews

Industry average (Real Estate/Facility Management)
3.26
23,701 reviews

kununu average
3.30
2,675,000 reviews