- Pinnacle Travel Services07.Jul 2017
Suggestions for improvement
- Close the business down
Its a very high pressure atmosphere based largely on these customer surveys not on sales you achieve. The leadership of owners, primarily the former early morning manager, and certain team leaders can absolutely not be trusted. Rewards and advancement is not based on a meritocracy, but on favoritism.
There is no support by the leadership. They make employees a scapegoat when there is a problem with the customer survey metrics. If the problem survey is not about the employee, but another employee or a company policy out of the employee control, there is no correction made. There is no recourse. The real big problem here is that people have been terminated over this, but also raises are, primarily, based on these metrics.