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Pinnacle Travel Services LLC:What's it like to work here?

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Pinnacle Travel Services LLCPinnacle Travel Services LLCPinnacle Travel Services LLC
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Review averages

  • 3 employees say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    33.333333333333%
    Subpar (2)
    66.666666666667%
    1.71
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Pinnacle Travel Services LLC

Reviews - What employees say

1.71 Employees say
0.00 Applicants say
  • 22.Aug 2017
  • Employee

Company Culture

Lots of favoritism, not really interested in the employees life/work balance.

Support from management

The two managers I had helped me a great deal. As far as upper management from HR, they were always rude and non-chalant.

Teamwork

Most co-workers are willing to help and get you through the crazy office phases and drama.

Freedom to work independently

Being micromanaged is an UNDERSTATEMENT!

Internal Communication

Very poor with communicating in all aspects of the company. You're more so talked at than talked too.

Attitude towards older colleagues

Mostly, if you stayed to yourself and respectful everything ran smoothly.

Career Development

No room for advancement here unless your buddy buddy with management and even then they are constantly in rotation themselves to be sure they aren't put back on the floor to be on the phones.

Overall compensation for your work

You are paid based off attendance during training class but it's a gamble. I knew some in my class who met all the goals and still were paid out only 13.00 to start on the floor. Base pay according to the metric is 13.00-15.00 to start, plus shift differential that vary from 1.00-2.50 depending on if you work after 2p and weekends. Woo hoo.

Office / Work Environment

Things are pretty standard and basic. They try to lively it up during holidays.

Environmental Friendliness

Be kind to others and stay out of drama and you can avoid any negative interactions.

Work-Life Balance

Either you are willing to give up your weekends, nights or both! There's no room to fit your life between the expectations of this company.

Company Image

I read reviews prior to being hired but still took my chance because of the free hotel and travel advantages you receive here. I was even told by another former employee to keep searching elsewhere because the company shows favoritism, lacks support and is a very drama involved office. The professionalism is poor here. If you're young, go for it. For someone looking for a serious position, try your luck. They offer great benefits, 401k match and other things you may not find elsewhere but if you have other options please try those first! I used to LOVE going to work there but one day just thinking about going to that job was exhausting and I was no longer motivated.

Job Security

It was a constant rollercoaster. You are not allowed to inform clients of the surveys they need to take to help you KEEP your job! It's the craziest thing EVER! To base your job performance and sabotage security of your position on surveys that clients don't care to take is terrible! Some people who were with the company 10+ years have been laid off. How sad!

Challenging Work

Unless you have a terrible phone voice. It's fairly easy! Just beware of the survey metric and you'll be fine. Easy job, just book travel itineraries.

Inclusive / Diverse

Very diverse company. You meet lots of different backgrounds and cultures!

Suggestions for improvement

  • Be open to your employees! It's not easy when it comes down to those surveys! Unless they are blatantly rude over the phone, give them a chance.

What I like about the company

Free lunches, off the phone time to learn more about the product, hotel stays.

What I dislike about the company

RTF metric, favoritism, lack of professionalism in the HR department.

Company Culture
2.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
1.00
Attitude towards older colleagues
4.00
Career Development
1.00
Overall compensation for your work
3.00
Office / Work Environment
2.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
1.00
Workplace Safety
4.00
Challenging Work
1.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Easy access to public transportation is offered
  • Company
    Pinnacle Travel Services LLC
  • City
    El Segundo
  • Are you a Current or Former Employee?
    n/a
  • Position
    Employee
  • Department
    Others
  • 07.Jul 2017
  • Employee

Suggestions for improvement

  • Close the business down

What I like about the company

Hotel stays given by Amex

What I dislike about the company

Terrible moral in the office. Everyone is out for themselves. Can get fired at any given time. Seniority based schedule as opposed to job performance.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
3.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Pinnacle Travel Services LLC
  • City
    El Segundo
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others
  • 24.Nov 2015
  • Employee

Company Culture

Its a very high pressure atmosphere based largely on these customer surveys not on sales you achieve. The leadership of owners, primarily the former early morning manager, and certain team leaders can absolutely not be trusted. Rewards and advancement is not based on a meritocracy, but on favoritism.

Support from management

There is no support by the leadership. They make employees a scapegoat when there is a problem with the customer survey metrics. If the problem survey is not about the employee, but another employee or a company policy out of the employee control, there is no correction made. There is no recourse. The real big problem here is that people have been terminated over this, but also raises are, primarily, based on these metrics.

Teamwork

Employees work well together and help each other out when possible. There is a help process with lead people to help out if there is a problem with a customer. The problem here is that the hotline number is busy a majority of the time, so if there is a problem with a customer, you're on your own.

Freedom to work independently

Its a travel agency that sells air, car, hotel, and packages combining any of the above, but only to a limited number of places. You are required to sell on average one per month. If not, after a certain amount of months, you can be terminated. Yes, it has happened

Internal Communication

Team leaders aren't doing they're job unless they're writing disciplinary letters. They have to discipline or else the leadership will threaten to demote them. They have to be timely about giving out letters for discipline so that someone that has to be terminated will be terminated. Team leaders are not encouraged to inform employees about many outside vendor incentives that will increase employees' income.

Gender Equality

Its primarily women that work there.

Attitude towards older colleagues

Pinnacle has employees of many backgrounds and experiences. They have hired seniors, but they don't last long because of the horrible company culture. Then again all the employees are treated horribly.

Career Development

Training has changed. Its longer. The learning curve after training is very short. Its sink or swim or else you're out.

Overall compensation for your work

Compensation is negative 2 stars. At the time I left the starting wage was $11hr. The client pays their own people that do the same exact job, subject to the same metrics starting about $40-45K per year. The owner pockets the difference.

Office / Work Environment

The computers come from the client but there are almost always computer problems and over a short time the computers become very slow. There's lots of technical frustration. You have your own cubical with a phone and a desktop. You can't take personal calls on these sets and you can't use a cell phone on the sales floor. So therefore you can only take care of emergency calls during your breaks and lunch.

Environmental Friendliness

The owner doesn't care. His mantra for the employees is "they're lucky they got a job"

Work-Life Balance

There is a certain amount of personal(paid) days off the allotted for each day. Once they're gone and you don't show up get a point. Late up to 2hrs is a half point. Eight points is subject to termination. Extended vacation days (pdo's) must be applied for well ahead of time.

Shifts and days off were distributed by a seniority bid system according to your hire date then your birth date. The client employees that do the same job get a majority of the desirable shifts. Pinnacle employees' shift bids were always horrible.
Now shifts are based your scores on the customer survey matric.

Company Image

Certain employees painfully complain about Pinnacle Travel on social media. On certain employees Facebook pages, Pinnacle travel is referred to as "The Plantation"

Job Security

During the financial crisis several team leaders had to be demoted and employees were furloughed. Just last month chickens came home to roost where a couple of the managers were demoted and a few of the team leaders and support supervisors that weren't demoted back then just got demoted or took furloughs. For one certain manager it was absolute justice and many rejoiced. The other manger just bought a house and had a child so it was messed up.

Handicapped Accessibility

The building seems to be ADA compliant with wheelchair ramps, handicapped restroom stalls, and elevators. The owner leases the space, he doesn't own the building. Just keeping it real. There's no altruism here.

Workplace Safety

Its an office, so there's not much that can happen. One in a while there's a slip in the break room.

Inclusive / Diverse

Pinnacle hires many minorities from many different backgrounds and cultures. The only good thing about the place.

Suggestions for improvement

  • Change in ownership. Better negotiating with the client as to the matrices that measure employee performance, for instance, eliminating customer surveys as measurement of performance. Pay equity similar to the client employees. The client employees are in locations where the cost of living is much lower.

What I like about the company

It used to be a fun job. Not anymore.

What I dislike about the company

There is no trust in the leadership, they will sell you out. Favoritism, not merit leads to advancement. Then again, they're demoting, so job security isn't there. They don't get the normal travel agent perks afforded to a large agency.

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
3.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
4.00
Challenging Work
1.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered 401(k) is offered Desirable office location is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Pinnacle Travel Services LLC
  • City
    El Segundo
  • Are you a Current or Former Employee?
    Former job since 2013
  • Position
    Others
  • Department
    Distribution/sales

The following perks were offered to me

Employee discounts is offered Employee events is offered Free Snacks/Drinks is offered

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Review averages

  • 3 employees say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    33.333333333333%
    Subpar (2)
    66.666666666667%
    1.71
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Pinnacle Travel Services LLC
1.71
3 reviews

Industry average (Service and Support)
3.23
78,435 reviews

kununu average
3.30
2,677,000 reviews