- Pinnacle Travel Services LLC22.Aug 2017
Lots of favoritism, not really interested in the employees life/work balance.
Support from management
The two managers I had helped me a great deal. As far as upper management from HR, they were always rude and non-chalant.
Most co-workers are willing to help and get you through the crazy office phases and drama.
Freedom to work independently
Being micromanaged is an UNDERSTATEMENT!
Very poor with communicating in all aspects of the company. You're more so talked at than talked too.
Attitude towards older colleagues
Mostly, if you stayed to yourself and respectful everything ran smoothly.
No room for advancement here unless your buddy buddy with management and even then they are constantly in rotation themselves to be sure they aren't put back on the floor to be on the phones.
Overall compensation for your work
You are paid based off attendance during training class but it's a gamble. I knew some in my class who met all the goals and still were paid out only 13.00 to start on the floor. Base pay according to the metric is 13.00-15.00 to start, plus shift differential that vary from 1.00-2.50 depending on if you work after 2p and weekends. Woo hoo.
Office / Work Environment
Things are pretty standard and basic. They try to lively it up during holidays.
Be kind to others and stay out of drama and you can avoid any negative interactions.
Either you are willing to give up your weekends, nights or both! There's no room to fit your life between the expectations of this company.
I read reviews prior to being hired but still took my chance because of the free hotel and travel advantages you receive here. I was even told by another former employee to keep searching elsewhere because the company shows favoritism, lacks support and is a very drama involved office. The professionalism is poor here. If you're young, go for it. For someone looking for a serious position, try your luck. They offer great benefits, 401k match and other things you may not find elsewhere but if you have other options please try those first! I used to LOVE going to work there but one day just thinking about going to that job was exhausting and I was no longer motivated.
It was a constant rollercoaster. You are not allowed to inform clients of the surveys they need to take to help you KEEP your job! It's the craziest thing EVER! To base your job performance and sabotage security of your position on surveys that clients don't care to take is terrible! Some people who were with the company 10+ years have been laid off. How sad!
Unless you have a terrible phone voice. It's fairly easy! Just beware of the survey metric and you'll be fine. Easy job, just book travel itineraries.
Inclusive / Diverse
Very diverse company. You meet lots of different backgrounds and cultures!
Suggestions for improvement
- Be open to your employees! It's not easy when it comes down to those surveys! Unless they are blatantly rude over the phone, give them a chance.
What I like about the company
Free lunches, off the phone time to learn more about the product, hotel stays.
What I dislike about the company
RTF metric, favoritism, lack of professionalism in the HR department.
The following benefits were offered to me
- CompanyPinnacle Travel Services LLC
- CityEl Segundo
- Are you a Current or Former Employee?n/a