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1.83
  • Nov 24, 2015

Pinnacle Travel Service review of absolute accuracy

company Pinnacle Travel Services
City El Segundo
Are you a Current or Former Employee? Former job since 2013
Position Others
Department Distribution/sales

Company culture

Its a very high pressure atmosphere based largely on these customer surveys not on sales you achieve. The leadership of owners, primarily the former early morning manager, and certain team leaders can absolutely not be trusted. Rewards and advancement is not based on a meritocracy, but on favoritism.

Support from Management

There is no support by the leadership. They make employees a scapegoat when there is a problem with the customer survey metrics. If the problem survey is not about the employee, but another employee or a company policy out of the employee control, there is no correction made. There is no recourse. The real big problem here is that people have been terminated over this, but also raises are, primarily, based on these metrics.

Compare total score on kununu

This company in comparison to all other companies on kununu  based on 1,327,000 reviews

Pinnacle Travel Services
1.83
kununu average
3.18

This company in comparison to all other companies in its industry Tourism/hotels/hospitality  based on 19,927 reviews

Pinnacle Travel Services
1.83
Average of Tourism/hotels/hospitality
3.10